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Universal Windows Direct of Columbus
- Windows Installation
- Columbus, OH
About this business
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and p... read more
Location details
3563 Interchange Rd, Columbus, OH, 43204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Installers were great they did a wonderful job. my issue is that the patio door isn't the configuration I thought I order and that's why i rate this a 4.
Business response:
Hi Terri, we appreciate you rating your experience with us at Universal Windows Direct! Is there something we could've done to make this a 5-star experience for you? Please let us know by contacting us at support@universalwindowsdirect.com with your feedback!
Steve, Corey, & Trace were wonderful, respectful, & courteous! Thank you!
Business response:
Hello, Teresa! Thank you for this amazing feedback on your experience with us at Universal Windows Direct! We are so happy to hear that Steve, Corey, and Trace provided you with a great experience. Please don't hesitate to reach out if you need anything! ^J
Great customer service!
Window were dirty when installers left. One was broken. Left trash in one spot outside. I cleaned that up.
Business response:
Hi Christopher, we appreciate you rating your experience with us at Universal Windows Direct! Is there something we could've done to make this a 5-star experience for you? Please let us know by contacting us at support@universalwindowsdirect.com with your feedback!
I would recommend Universal Windows highly even though the communication level was lacking.
Business response:
Hi Larry, we appreciate you rating your experience with us at Universal Windows Direct! Is there something we could've done to make this a 5-star experience for you? Please let us know by contacting us at support@universalwindowsdirect.com with your feedback! ^J
Very satisfied overall they did a great job
Business response:
Hi Ron, we appreciate you rating your experience with us at Universal Windows Direct! Is there something we could've done to make this a 5-star experience for you? Please let us know by contacting us at support@universalwindowsdirect.com with your feedback!
After only a year three windows need replaced due to seal failure. Tech measured 2 weeks ago and now need to remeasur in 2 weeks
Business response:
Melissa, we appreciate you making us aware of this experience and apologize for this inconvenience. To further discuss, please contact our Customer Experience Department at (855) 293-7813 so they can assist you directly to make things right.
The only thing I didn't care for was that it was like buying a car. The negotiations about price was not enjoyable.
Business response:
Hi Mark, we appreciate your feedback of this experience during your sales presentation and we are truly sorry to hear we did not met all of your expectations. If you wish to provide us with additional feedback of this experience, please contact our team at support@universalwindowsdirect.com for assistance.^J
Frequently asked questions about Universal Windows Direct of Columbus
How is Universal Windows Direct of Columbus rated?
Universal Windows Direct of Columbus has a 4.5 star rating with 1,391 reviews.
When is Universal Windows Direct of Columbus open?
Universal Windows Direct of Columbus is closed now. It will open at 10:00 a.m.