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Universal Windows Direct of Columbus
- Windows Installation
- Columbus, OH
About this business
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and p... read more
Location details
3563 Interchange Rd, Columbus, OH, 43204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
With caution about the high pressure sales tactics.
Business response:
Hi, Customer. Your feedback is highly appreciated. Thank you for the review!
Awesome
Business response:
Hello, Melissa. We really appreciate you taking the time out to share your experience with us and thank you for trusting us at Universal Windows Direct with your home improvement project!
Appears to be a quality product !
Business response:
Hi Bruce, we appreciate you rating your experience with us at Universal Windows Direct! Is there something we could've done to make this a 5-star experience for you? Please let us know by contacting us at support@universalwindowsdirect.com with your feedback!
The first two times Universal put windows in were great. This third time has not been a charm. The windows are not finished. All they did was come out to remeasure.
Business response:
Hi Marjorie, thank you for your loyalty to UWD and I apologize we missed the mark this time. I was able to see that your service has been processed and we are working to correct this issue as soon as possible. We look forward to installing your gutter guards soon too! ^AMC
Made my day! Picture window looks 100% better with caps on. He also showed me how to take it out to clean it.😁
Business response:
Hello, Julie. We really appreciate you taking the time out to share your experience with us and thank you for trusting us with your home improvement project!^JD
The windows look good
Business response:
Hi R, we appreciate you rating your experience with us at Universal Windows Direct! Is there something we could've done to make this a 5-star experience for you? Please let us know by contacting us at support@universalwindowsdirect.com with your feedback!
Until someone comes back and walks through the issues that need addressed I can’t speak of a recommendation until the issues are resolved.
Business response:
Hi, Tiffany. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist.
The windows themselves are of great quality. The install on the other hand I’m not happy with. I’ve been picking up nails and screws and large pieces of wood from around the area they worked. The caulking around the windows looks like a child did it. It’s sloppy and you can clearly tell where they stopped and started. They damaged the the vinyl trim(already existed) around the window opening as well as a piece of the vinyl siding they pulled loose from under the window.
Business response:
We appreciate your feedback, Kathleen. If you would like to discuss your experience further, don't hesitate to reach out to us at customerservice@universalwindowsdirect.com. We would love the opportunity to resolve any issues.
Yes good job
Business response:
Hello, Eddie. Thank you for the 5-star review! We truly appreciate it. Please don't hesitate to reach out if you need anything!
Frequently asked questions about Universal Windows Direct of Columbus
How is Universal Windows Direct of Columbus rated?
Universal Windows Direct of Columbus has a 4.5 star rating with 1,390 reviews.
When is Universal Windows Direct of Columbus open?
Universal Windows Direct of Columbus is open now. It will close at 8:00 p.m.