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Universal Windows Direct of Indianapolis
- Windows Installation
- Indianapolis, IN
About this business
Location details
6520 Corporate Dr, Indianapolis, IN, 46278, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
was the worst purchase experience of my life, know why Salesman left. Never a company initiated call to inform of delay or change of installer. Installers were freelance and lackadaisical aside from the original man Lee. ordered Feb 2021 and finished Aug 2022 for an order that was to take 12 weeks and absolutely no customer service. Installation Mgr was a rude, hostile asshole.
Business response:
Hi, Wendy. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more and help as we can. Please send an email to customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^JD
Business response:
Hi, Jeremy. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more and help as we can. Please send an email to customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^JD
My story is probably well-documented within Universal Windows Direct. Only one of five windows correct at delivery. We agree to use three of the incorrect windows, but only if the other incorrect window is quickly replaced with one that is the correct size. It has now been over two months, and we have not yet seen a tech that can spec and order our replacement window. We have scheduled a tech twice, and both times we did not get a tech to measure for our new window. I have a big hole in my living room wall in a $1M home, and... read more
Business response:
Hi, Matt. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more and help as we can. Please send an email to customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist.
Great product, great warrantee, terrible customer service
Business response:
Hi, Customer. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more and help as we can. Please send an email to customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^JD
Business response:
Hi, Dennis. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more and help as we can. Please send an email to customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^JD
I recommended this product to seven friends after I made the decision to purchase. Three of those referrals are no longer speaking to me because YOU BLOW UP their phones over and over and over and over and over and over and over. Three of these people have purchased windows from someone else since then because you were too high pressure and you do not respect peoples wishes. You robodial repeatedly and do not know how to listen. I myself attempted to return a call from you AFTER my windows were installed and now I am getting... read more
Business response:
We appreciate your feedback, Lorie. If you would like to discuss your experience further, don't hesitate to reach out to us at customerservice@universalwindowsdirect.com. We would love the opportunity to resolve any issues. ^JD
Business response:
Hi, John. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more and help as we can. Please send an email to customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^JD
Windows look good! Mix up on order, had to come back and install 3 new windows and door. Installer left with.big hole in one of the screens. UWD says I have to file warranty claim, Flex Screen says.its UWD problem. Left.with hole in scrern?
Business response:
Hi, Stephen. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more and help as we can. Please send an email to customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^JD
Great service from the tech I had
Business response:
Hi, David. Your feedback is highly appreciated. Thank you for the review!
Frequently asked questions about Universal Windows Direct of Indianapolis
How is Universal Windows Direct of Indianapolis rated?
Universal Windows Direct of Indianapolis has a 4 star rating with 2,032 reviews.
When is Universal Windows Direct of Indianapolis open?
Universal Windows Direct of Indianapolis is closed now. It will open tomorrow at 11:00 a.m.