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Universal Windows Direct of Indianapolis
- Windows Installation
- Indianapolis, IN
About this business
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and p... read more
Location details
6520 Corporate Dr, Indianapolis, IN, 46278, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Ever since we received my new front door, I have not had a great experience. It has leaked since they day we got it, and the issue resolution has not been satisfactory. It is still not properly fixed to this day, and I'm still getting contacted to finish payment, even though I have told multiple people that we will not pay the balance in full until it is properly fixed.
was the worst purchase experience of my life, know why Salesman left. Never a company initiated call to inform of delay or change of installer. Installers were freelance and lackadaisical aside from the original man Lee. ordered Feb 2021 and finished Aug 2022 for an order that was to take 12 weeks and absolutely no customer service. Installation Mgr was a rude, hostile asshole.
My story is probably well-documented within Universal Windows Direct. Only one of five windows correct at delivery. We agree to use three of the incorrect windows, but only if the other incorrect window is quickly replaced with one that is the correct size. It has now been over two months, and we have not yet seen a tech that can spec and order our replacement window. We have scheduled a tech twice, and both times we did not get a tech to measure for our new window. I have a big hole in my living room wall in a $1M home, and... read more
Great product, great warrantee, terrible customer service
I recommended this product to seven friends after I made the decision to purchase. Three of those referrals are no longer speaking to me because YOU BLOW UP their phones over and over and over and over and over and over and over. Three of these people have purchased windows from someone else since then because you were too high pressure and you do not respect peoples wishes. You robodial repeatedly and do not know how to listen. I myself attempted to return a call from you AFTER my windows were installed and now I am getting... read more
Frequently asked questions about Universal Windows Direct of Indianapolis
How is Universal Windows Direct of Indianapolis rated?
Universal Windows Direct of Indianapolis has a 4 star rating with 2,011 reviews.
When is Universal Windows Direct of Indianapolis open?
Universal Windows Direct of Indianapolis is closed now. It will open at 8:00 a.m.