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Universal Windows Direct of Indianapolis
- Windows Installation
- Indianapolis, IN
About this business
Location details
6520 Corporate Dr, Indianapolis, IN, 46278, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
At this point I still am not satisfied with the quality of my windows and installment,
Business response:
Hi, Diane. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^JD
Horrendous experience. The job is 13 months old now. We went with the low cost option but never dreamed it would turn in to this. There have been 5 appointments. They have never brought the materials they need to finish the job. One time they brought a cracked window and they new it was cracked when they loaded it on the truck.
Business response:
Hi, Ted. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^JD
Business response:
Hi, Trent. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist.
Scratched 4 windows and damaged a screen when installing. One of the installers shit up my bathroom and neither one spoke English very well. It was hard to communicate with them. Left a mess outside. And lost a 7800 dollar check that I wrote them in May.
Business response:
Hi, Robert. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^JD
Not sure about windows' effectiveness in keeping the house warm in the winter and cool in the summer. It will take time to evaluate.
Business response:
Hi, Robert. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^JD
I did recommend a friend. There project was finished before mine and I still haven't received the $150 I was supposed to get for the referral
Business response:
Hi Dennis, if you have question regarding a referral, please email us directly at support@universalwindowsdirect.com so we take care of this for you.^JD
While I was initially very pleased with the windows as presented in the sales presentation and the follow-up related to good deals and financing, I have had many less than stellar interactions post installation and would not recommend this company to a friend.
Business response:
Hi, Brian. Thank you so much for leaving us a stellar review!^JD
The entire process was frustrating, time consuming, and had financial additions that need not have occurred. Installers very sloppy and did not complete work as agreed. They also didn't show up on day they said they would and I had put my dog in kennel for them. More time taken from my schedule to have their sloppy work fixed by another team. I have installed new windows in 3 other homes and never had these kind of issues. I
Business response:
Hello, Sarah. Thank you for the 5-star review! We truly appreciate it. Please don't hesitate to reach out if you need anything! ^JD
Frequently asked questions about Universal Windows Direct of Indianapolis
How is Universal Windows Direct of Indianapolis rated?
Universal Windows Direct of Indianapolis has a 4 star rating with 2,074 reviews.
When is Universal Windows Direct of Indianapolis open?
Universal Windows Direct of Indianapolis is closed now. It will open at 11:00 a.m.