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Universal Windows Direct of Indianapolis
- Windows Installation
- Indianapolis, IN
About this business
Location details
6520 Corporate Dr, Indianapolis, IN, 46278, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Would not recommend Universal direct windows to anybody I know very unprofessional placed my order they did not place my order for three months then first group of installers left without doing any work very unsatisfied
Business response:
Hi, James. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist.
Business response:
Hi, Ken. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^JD
No one came out to my residence. I never received an appointment for the replacement that I called in for.
Business response:
Hi, Paul. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^JD
We had a horrible installation where the repair crew had to come out and fix the poor caulking job and broken siding caused during installation.
Business response:
Hi, Brian. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist.
The first installer they sent out was rude and rushed the job. And for 21 windows sending one man is just insane. He also put a hole in my wall and didn’t insulate/spray foam many of the windows.
Business response:
Hi, Jessica. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more and help as we can. Please send an email to customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^JD
Business response:
Hi, Janice. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^JD
We have requested many time for Universal for finish our installation of our hardware on our door with no response…..Customer service is poor!
Business response:
Hi Joe, we apologize for this experience with us and understand your frustration at this time. We have accessed your account and informed our service team of this feedback. A member of our team will be contacting you shortly to assist further. We ask that you allow them 24-48 hours to reach out and assist.^JD
At this point I still am not satisfied with the quality of my windows and installment,
Business response:
Hi, Diane. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^JD
Horrendous experience. The job is 13 months old now. We went with the low cost option but never dreamed it would turn in to this. There have been 5 appointments. They have never brought the materials they need to finish the job. One time they brought a cracked window and they new it was cracked when they loaded it on the truck.
Business response:
Hi, Ted. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^JD
Frequently asked questions about Universal Windows Direct of Indianapolis
How is Universal Windows Direct of Indianapolis rated?
Universal Windows Direct of Indianapolis has a 4 star rating with 2,098 reviews.
When is Universal Windows Direct of Indianapolis open?
Universal Windows Direct of Indianapolis is open now. It will close at 8:00 p.m.