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Wag Hotels - Hollywood
- Pet Boarding
- Los Angeles, CA
About this business
Location details
960 Highland Ave, Los Angeles, CA, 90038, United States
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We've been taking our first dog to Wag for nearly 5 years and our newest addition for over a year. Our loyalty to wag comes down to a few key things 1. Customer service, no matter the hour (morning or night), the team is always extremely helpful and caring 2. Hours of operation - until we found wag, we searched for a daycare that could work around our odd schedules and being able to drop off early and pick up late is essential for our work 3. Probably the most important - our dogs love it. No looking back each morning they b... read more
Business response:
Hello Maya, I really appreciate your positive and great review. I’m so glad that we earned your trust. And I really hope that I see you and your baby soon.
I Have to mention again how much I love this place, everyone now know my boys name by heart and everyone is so caring and loves him so much!!! They are all decorated for Halloween and are having a party for all the pups, so Sweet, we can't wait to go , they are doing cute stuff like this all the time. This is the only place to bring your baby in LA!!!
Business response:
Thank you for your wonderful feedback, Daryl! We are thrilled to hear about Moose's positive experience with us. Our evening team, Andrew, Salvador, Dean, and Savannah, will be delighted to know they made Moose feel loved and welcomed. We take pride in providing excellent service for larger dogs, and it's heartwarming to know that Moose is enjoying his time with us. We appreciate you choosing us for Moose's daycare and boarding needs, and we look forward to continuing to provide great care for him during his visits to our Ho... read more
Hello all, I took my bully girl Lucy. She is one year old, and the staff was great, helpful and friendly, but not only that very supportive of my concerns. I will admit this was not my first choice to leave her at Wags. Let me explain, I'm a big chicken when having other dogs around Lucy, she is strong will and very stubborn. I do train her myself but she just gets to excited when she is around other animal. So I try to keep her in check but not knowing other people to do it when I'm not there is hard for me. So the staff di... read more
Business response:
Hello Leslie, Your feedback is incredibly valuable. We are thrilled to hear about your positive experience with Lucy at Wag Hotels! Thank you for sharing your experience!
They treated our pups great and even sent pics...but, the add-on fees and confusing pricing on their app bring it down to 3 stars for me. Just be more up front with what the final price will be so people aren't taken off guard when picking up their pup.
Business response:
Hi Jay, Thank you for sharing your concerns. We appreciate your feedback and will work on being more transparent with our pricing. Feel free to reach out to us at (888) 924-5463 for further assistance.
My dog loves coming here! The staff are great, Savannah and Andrew provide great service and go the extra mile. Highly recommend for anyone who wants to make sure their pup gets the attention they deserve
Business response:
Hi Charie ! Thanks so much for your kinds words. We absolutely adore Halcyon! We are over joyed that we are able to consistently create an awesome experience for you and her. It's wonderful to know that our staff is kind, caring, and thoughtful, and that they take great care of your furry baby. We look forward to seeing you soon!
My dog loves it here! Love that they send you photo updates. Everyone is so nice too.
Business response:
We are grateful for your positive feedback! Thank you for taking the time to share your experience with us. It's wonderful to hear that your Furbaby enjoys their time here, and we're glad you appreciate the photo updates we provide. We strive to create a welcoming environment for all our furry guests and their owners, so it's heartening to know that you've found our staff to be nice and accommodating.
I love how they had live cameras that we are able to see and check on our fur babies.
Business response:
We're glad to hear you enjoy our live cameras for checking on your fur babies. Thank you for your wonderful feedback.
They give my dog some much love. Never worry about her after I drop her off. Thank you WAG staff!
Business response:
Thank you immensely for your kind words, Reggie! We are thrilled to hear that your dog receives so much love at Wag Hotels - Hollywood.
My dog Zuma loves loves loves going here. I tell him he's going to All Day Play and he runs to the door to leave he's so excited to get there and see his friends. The Wag Hotel team is A-plus. I'm blown away by the care they've provided Zuma. He's a rescue and I was worried about how he'd do, but the Wag Hotel Hollywood team has been amazing in helping Zuma get through his separation anxiety and have fun with the other dogs. They are sweet and caring and make the extra effort on all fronts. I am so grateful for this place an... read more
Business response:
We greatly appreciate your positive feedback and are thrilled to hear that Zuma enjoys his time with us. It's wonderful to know that Zuma gets excited when he hears he's coming to All Day Play and that he's made friends here. We're especially pleased that our team has been able to help Zuma work through his separation anxiety and have a great time with the other dogs. Our staff takes pride in providing caring and attentive service to all our furry guests, and we're glad this shows in Zuma's experience. Thank you for entrusti... read more
Frequently asked questions about Wag Hotels - Hollywood
How is Wag Hotels - Hollywood rated?
Wag Hotels - Hollywood has a 4.5 star rating with 696 reviews.
When is Wag Hotels - Hollywood open?
Wag Hotels - Hollywood is open now. It is open 24/7.