Wag Hotels - Hollywood

4.5

Pet Boarding
Los Angeles, CA

About this business

Consumer Services Pet Boarding

Location details

960 Highland Ave, Los Angeles, CA, 90038, United States

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4.5710 reviews

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Karina G.

4 years ago

I don't ever write reviews and this is way overdue but I left my puppy potato there over thanksgiving! With my family out of town & nobody to take care of her I was really scared, even cried a little lol but the staff made me feel really comfortable, especially the general manager, he was really helpful & answered all of my questions! I received updates throughout the entire stay & check in & check out was easy. I was able to spy on my baby throughout the entire time, in her room & on the yard. They will be boarding again f... read more

Business response:

Hi Karina! Thank you so very much for leaving us a review. We loved having little miss potato with us. She was such a sweetheart, and the staff adored her. She is very lucky to have a mommy like you, thank you for choosing us to care for her, and we can't wait to see you both back in a couple weeks!

Yosmar J.

4 years ago

This review is long overdue, but a few days ago I picked up my poopers Mars from wags hotel. Many of my friends us it so I though I'd give it a try. I booked the Ultra Suite for my dog for $150 a night and my dog loved it. (To be honest I did too lol). Amenities : the room comes with choice of Netflix, Pandora and a few other options. Personally my dog is accustomed to my family being around him so Netflix work perfectly for him. They also offer doggie cam to be able to look at your dog while being in their care while he ... read more

Business response:

Hi Yosmar! Wow, what a nice review! We know how much transparency and amenity flexibility matters for our clients and guests. Every pet has their own unique personality and needs. Bringing the comfort of home, with features like Netflix and Pandora really matter, we are delighted to hear that you enjoyed the wag camera and free doggy bath upon pick up. We thank you for choosing us, and hope you enjoy your future vacations knowing Mars is comfortable and having fun! See you next time.

carey c.

4 years ago

Took my wife's Maltese to Hollywood wag to board for extended thanksgiving trip. Returned to a dog almost reluctant to go. They did a great job. Especially with contact with the dog. They don't just warehouse the dog but interact with them. Will use again.

Business response:

Hi Carey! Thank you for the sweet review. Our team are true animal lovers, and have a deep passion for animals. We are happy to hear that was apparent in your interactions with us. We have a ton of enrichment activities that we give our guests every day to ensure they stay both mentally and physically engaged. Plus, we hand out a lot of hugs, snuggles and kisses! Hearing your Maltese was reluctant to go home, for us.... is the ultimate compliment. Thank you again!

Alecis A.

4 years ago

Everything!! Chris at the front desk is incredible! Very helpful. Great with my dogs and I couldn't be anymore grateful.

Business response:

Thank you for your review, Alecis! We are grateful for clients like you. Hope we get to see you again soon!

Marcy H.

4 years ago

If there were more than 5 stars, I would select as many as possible. My daughter recently drove four days from New Orleans to Los Angeles to take refuge with family, having weathered hurricane Ida. Her dog Ponyboy came with her. He had to have a two night stay at Wag Hotel. He had some minor inflammation between his toes on one paw which seemed manageable with instructions left with staff. by 10:30 PM it had become very inflamed and Manny on the night staff called and said Ponyboy needed to go to a vet. After numerous calls ... read more

Business response:

Marcy- wow! Thank you for taking the time to write such a heart felt review. We can only imagine the difficult challenges you were met with dealing with a natural disaster. We are here to help in any and all ways that we possibly can. We are amazed at how wonderful of a dog Ponyboy was throughout the entire transition, he is a trooper! Thank you for your trust, we are delighted to have him back with us the last few days too. He's getting ready for his ear cleaning and nail trim. See you soon!

Sienna C.

4 years ago

We were in from out of town and needed a place for our pups to spend the day. We signed our dogs up for all day play and the Wag Hotel staff took great care of them! Vincent was great to work with- he was very helpful, kind, and ensured that our dogs would be safe in light of the canine flu outbreak in the area. After talking through the past few weeks of our dogs' activities and potential exposure, we decided it would be safe for them to stay there. We checked in on the webcam and were happy to see the staff petting and pla... read more

Business response:

Hi Sienna, what a wonderful review- thank you! We love our guests, and giving hugs, pets and belly rubs is what makes our jobs so much fun- and enjoyable. We are grateful for your trust in our care, and are delighted to hear that you enjoyed watching our Wag Cams. We hope to see you again very soon!

Josie D.

4 years ago

We love wag hotel! We've taken our boy to quite a few places and really love wags pricing, attention to detail and clean facility. We get a cutie pic of him everyday and they are always doing fun activities with them. I even got a painted Mother's Day present from my dog huckleberry! They have these dogs makin art! We love wag hotel and so does our dog!

Business response:

Hi Josie! We love making our clients happy- thank you so much for the sweet review. We love sharing those photo memories, and hand crafted gifts with you! Huckleberry is quite the artist and had such a fun time painting! Thank you for bringing Huckleberry to us, and trusting us with your pet care needs. National Dog Day is on Thursday, we are having a party - hopefully we see you both then!

Joey B.

4 years ago

I actually wasn't able to book a grooming appointment here with my schedule, but the customer service was fantastic when I called. Shar, the woman that helped me, was fantastic and very sweet and helpful. It's too bad the scheduling didn't work but if you're looking for kind people to take care of your pet, Shar gave me an amazing first impression of the company.

Michal E.

4 years ago

THIS PLACE DESERVES NOTHING BUT 5 STARS.I must say the moment i walked in the door my pet was greeted like he was family. I recently boarded my dog with wag hotel hollywood location and i must tell you that the staff went over and beyond to make sure i knew and most importantly felt comfortable with how my babies mini vaca was going to be. Playtime did its job and when my puppy came home he was worn out. They make it feel like home at wag hotel. I got updates from them on how my pup was doing they would also send me photos... read more

Business response:

Hi Michal! We are so happy to hear you felt at home with us. Every pet we care for, we treat as if they are our own. So glad you enjoyed the photo updates on the app. We hope we can have the opportunity to see you in for Daycare the next visit. Take care!