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Wag Hotels - Hollywood
- Pet Boarding
- Los Angeles, CA
About this business
Location details
960 Highland Ave, Los Angeles, CA, 90038, United States
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If I could give a zero to them I would, they are over staffed on the dog notes it written that the dog we placed in their care need to be monitored and doesn't like many dogs, of course they decided to ignore this warning and placed our dog with dog he did not get along with, our dog out of fear bit another dog. We took responsibility for the care of that another dog. We are furious that our initial warning was not followed through causing trauma to the other party dog and ours. Please do not send your dog here. They don't e... read more
Business response:
Hi Michelle, Thank you for reaching out, and we’re truly sorry to hear that your recent experience was upsetting. The safety and well-being of every dog in our care is always our highest priority, and we take concerns like yours very seriously. We’d like to offer some clarification regarding your review and the situation. Our team carefully reviewed Rocky’s profile took precautions when introducing him to other dogs. The reservation made for Rocky included our Playgroup Sessions—which are two supervised, hour-long playtime... read more
Spent over $400 for my cats to stayed here for 3 nights and they came home with flees.
Business response:
Hello Mollie. It's regrettable to hear about your experience. Please contact us at (888) 924-5463 to discuss this further.
My dog's first time was at the Hollywood location today and I am extremely disappointed with the level of care & service you all provide for $50. I checked my dog in this morning at 7 AM to have to sit another 45 minutes to wait for the temper assessment to be completed when I called the day prior to make sure I had all my questions answered and this was one I was told we didn't need. As I waited close to 8 AM, I had to leave Harlem behind in hopes he'd pass otherwise I was going to be late for work. I waited til 10 AM to c... read more
Business response:
Thank you for your feedback Dajshanaé, The safety and care of Harlem and all the pets we care for is our top priority. We conduct evaluations for first-time pups daily between 7 am and 8 am to identify which social program would be best suited for each guest. We offer 3 different social programs, These programs are designed to cater to various social activity levels to ensure balanced energy and safety in our play parks. We apologize for the wait and for not clearly communicating the evaluation process when you called the d... read more
Ronnie, Bobby, Ricky and Mike...New Edition Remix! Ronnie, Kenya, Andrew, Chris, Natalie Cubed ,Dayveon, Manny and Damone....Wag Hotel Remix! (Cool it now) You got to cool it now (Ooh watch (https://www.definitions.net/definition/watch) out) My LONG OVERDUE REVIEW is NOT a reflection of my depth of GRATITUDE for the Hollywood Wag Hotel because they are AWESOME!!! It's nice when it rains or it's too cold when you don't have a yard when you're a social person and you understand the need to socialize and you know gettin... read more
Business response:
Thank you so much for your kind words, Julie. We deeply appreciate your business and how much you trust having Hercules play with us. Watching him grow has been the highlight of our jobs. Thank you again for all the love and support you have for our staff. We strive to do our best and I hope we are meeting your expectations. Our staff really do adore all the pups that walk through these doors, and we are glad our fur parents can see that. Thank you for sharing your experience with us!
Worker: We're the #1 dog daycare. Me: By what metric? Worker: Care. Me: Kind of vague. Who ranked you? Worker: It's all online. Passsssssss. Also, I looked on your website. Not there. Also, it says on your website to stop in and get a tour. So I did. No tours today. Not impressed.
Business response:
Thank you for providing your feedback and letting us know about this issue, Ashley. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We typically don’t conduct any tours around the holidays because our hotel volume is very high during the holiday periods, which causes the staff to constantly port pups all throughout the day. so for safety reasons we don’t allow clients to walk through the hotel during these time periods. We sincerely apologize for any inc... read more
We planned to visit LA for the weekend and really wanted to give Wag Hotels a try for the first time so we started the process about a week prior. Throughout the process of registering our pup no one told us the reason why our documentation wasn't accepted and left us guessing until we called to find out the paperwork didn't include expiration dates for the vaccines, however the date administrated was 3 months ago so I asked are there any vaccines that expire in 3 months and the lady said "no, most are 1 year"....there w... read more
Business response:
Dear Garrett Thank you for bringing this to our attention. We sincerely apologize for the inconvenience this situation has caused.Our team aims to provide the best care possible for every pet, and we take your feedback seriously. Our policy is to call the vet to verify the vaccines when our clients provide handwritten vaccination records, Our team definitely dropped the ball there. We acknowledge your frustration and we totally understand how this situation could leave a negative impression of us. However, If you're willin... read more
*this rating is not based on an actual day care or boarding experience for my dog. This review is based on a walk through experience I had prior to sending my dog to daycare there. The front desk staff was warm and welcoming but the facility is dirty, the floors are not cleaned and appear more like a shelter than a daycare facility. The dogs are unhappy. They can pee or poo anywhere so there is no designated space. This also means there is no training or reinforcement of what is learned at home nor an outside space that th... read more
My dog was suddenly banned today after two years. He is a 60lbs rescue 2-year-old Pitmix. I received a call informing me that he had become "unmanageable, and they would no longer accommodate him." He has been left in their care almost every weekend for the last two months. He loves most of the staff, but there is an issue with the new team hired. I was told on Sunday by a staff member, who "has over 12 years of dog handling experience," that he couldn't handle him. Which begs the question, how qualified is the staff? My dog... read more
Business response:
Dear Toshira, Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience or concern this situation has caused. We understand how important your pet's well-being is, and we want to address your concerns thoroughly.Our team aims to provide the best care possible for every pet, and we take your feedback seriously. We acknowledge your frustration regarding the sudden decision to no longer accommodate your puppy. We value your feedback and the trust you've placed in us over the last two years... read more
Wanted to love Wag, it's such a great concept, our dogs enjoyed the daycare, but unfortunately our dogs became very ill. During their first try at a 7 day overnight boarding stay in the Ultra Suite our 2 young and healthy dogs became so ill and distressed after 3 days and we had to cancel our vacation and fly home early from Mexico to rush to the ER vet, where our healthy 4 year old Cavalier King Charles needed to be hospitalized for 2 days in critical care. We still don't know what happened, but our dog was almost lifeless ... read more
Business response:
Dear Zoe, We are truly sorry to hear about the experience you and your pups had during your stay at Wag. We deeply appreciate your feedback, and we want to express our heartfelt concern for Finley's health and your overall experience. Your words have not fallen on deaf ears, and we genuinely care about the well-being of every pet entrusted to us. First and foremost, we are relieved to hear that Finley has recovered from his health scare. It must have been an incredibly worrisome and stressful time for you, and we empathize... read more
Frequently asked questions about Wag Hotels - Hollywood
How is Wag Hotels - Hollywood rated?
Wag Hotels - Hollywood has a 4.5 star rating with 693 reviews.
When is Wag Hotels - Hollywood open?
Wag Hotels - Hollywood is open now. It is open 24/7.