This profile has been claimed by the business owner or representative.
Wag Hotels - Oakland
- Pet Boarding
- Oakland, CA
About this business
Location details
39 4th St, Oakland, CA, 94607, United States
Get directions
We used the Cat Suite for 4 nights and got a free night from a promotion. Nate helped us at check out and it was very fast and efficient. Throughout the stay, we were emailed photos of our cat and could see him through the wag cam. The rooms are minimal and clean and staff are always friendly. Very grateful to have wag available for boarding. Nothing negative to say about this location! Great experience every time!
Business response:
Thank you for sharing your experience. Pickles was an absolute Joy and was so cute to watch enjoying his time playing on the kitty structure. I'm thrilled you could take advantage of the Stay and Save promotion and receive a complimentary night! Thank you again for sharing your feedback. We look forward to seeing Pickles again soon! Warm regards, Nate Hunt Client Services Manager Waghotels-Oakland
I see a lot of mixed reviews, this is specifically for the Oakland location. I have two small dogs, one is a somewhat unsocialized covid puppy and the other is a puppy mill rescue. Both are very attached to us and they are out kids. Boarding them causes a lot of anxiety for all of us. I love wag. 1. Tour of the facility left me confident that they would be in sanitary and safe conditions. 2. 24/7 on-site staff allowed us to pick up our dogs whenever we wanted. We came home a day early our first stay, and did not have t... read more
Business response:
Thank you so much, Jennifer!! I'm so happy you enjoyed your tour of our facility, so you could see everything we have to offer, including our all-day play areas, deluxe and ultra suite rooms! I'm so happy the Deluxe suite and play area cameras gave you peace of mind to check in on Clementine and Poe to see them mingling and making friends in all-day-play, and resting in their room. I love that you enjoyed the daily photo memories and the report card highlighting their stay. Thank you again, Jennifer, for sharing your fee... read more
Welcoming, professional, friendly staff were great over the course of a full week as I visited a friend of mine's dog there, taking him out each evening. These "soft departures" always went smoothly, and after a few visits, the staff would greet me with a friendly "We'll go get him." My friend's dog seemed happy there, and calm, over a long stay -- and I so appreciated being able to take the dog out every night for a week, as well as hang with him in the lobby for some cuddle time on the provided chairs or sofa. The ins/out... read more
Business response:
Thank you so much! It was an absolute pleasure to provide soft departures, and they were certainly no burden at all! I remember the little lamb chop stuffed animal you brought when you first asked to bring it back with him. It was so cute, and it was clear it meant a lot. I'm so happy you could hang out in our lobby and not feel rushed to leave. We observe and assist our clients at every opportunity, and I love that you felt that. Our guests and clients are our first priority, and I'm so thankful you shared your experie... read more
I've been bringing my dog Ashley here for over a year and so far am pleased with the service. When I first adopted Ashley she had a difficult time being around other dogs. Initially I had to have her with a dedicated staff person, but now she goes to regular play time with the other dogs. The last time I had to board Ashley at Wag, I was out of the state. I realized she would be there on her birthday so I sent a quick email letting them know her birthday. This is where they truly provided exceptional service. Jamilah se... read more
Business response:
Thank you, Tara! I remember when Jamilah showed me the video she took singing Happy Birthday to Ashley, which I also loved! Ashley has undoubtedly become part of our growing Wag family, and we all genuinely loved caring for her. I will share your experience with Jamilah and our entire team! Thank you again for sharing your personal experience with us, and we look forward to seeing Ashley again very soon! Warm regards, Nate Hunt Client Services Manager Waghotels-Oakland
I just want to say, all the staff and management at Oakland Wag have been absolutely amazing to deal with. The amount of kindness, love, attention, generosity that everybody has shown to my dog as well as myself has been way above and beyond anything I could have expected. I am so grateful for the care they deliver to my dog daily I truly can't state it enough. Everybody has been wonderful. To anybody thinking of bringing their dog to this facility I can't recommend them enough. Thank you so much to all the staff and managem... read more
Business response:
Thank you so much, DJ, I want to take a moment to honor the memory of a beloved Wag family member who continues to hold a special place in our hearts. To respect her privacy, I will keep her name confidential. This remarkable team member not only embodied the values we cherish, but her warm spirit and sense of humor brought comfort and joy to everyone around her. She created deep connections with all her guests, pet parents, and colleagues, and her impact will be felt long after we say our goodbyes. She will always be lov... read more
I can't say enough great things about Wag Hotel in Oakland! The staff here are absolutely amazing -- they truly go above and beyond when it comes to customer service. From the moment I walked in, everyone was welcoming, professional, and made me feel confident that my dog was in great hands. A special shout-out to Nate, the manager, who was incredibly helpful in answering all my questions and making the whole process smooth and stress-free. He really takes the time to ensure both pets and owners feel comfortable and cared f... read more
Business response:
Thank you so much, Luis! We love Gunner! He's such a sweet, happy boy! We all genuinely love dogs; caring for them comes naturally and easily. However, it's wonderful when pet parents see the care we provide every day. I'm also happy I could assist in answering your multi-pet discount questions and hope we can add a new member to our wag family! We value your trust and feedback and genuinely appreciate your sharing your experience. I'll be sharing this with our entire team! Warm regards, Nate Hunt Client Services Man... read more
First time at dog hotel ever! My dog is not spayed, but this place is accepting my dog. Also they offered me a "discovery stay" = free trial while day, prior to boarding to see how my dog does. Webcam is available to watch during the day (night at deluxe room) and it works. All staff were friendly and kind. My dog stayed 2 nights and she was very nervous and uneasy on the first day, but I think she calmed down the second day. They accept refrigerated food to be fed so I was able to leave my dog some cooked chicken, which she... read more
Business response:
Thank you so much for your fantastic feedback, May! I'm thrilled to hear we could accommodate your pup with our one-on-one specialized care program. It's an excellent program for pups that require handler-only interactions. I'm also so happy to hear you could benefit from your two free discovery days and first two nights of boarding at 50% off! Thank you again for sharing your first experience with us. We look forward to providing another unforgettable experience soon! Warm regards, Nate Hunt Client Services Manager
It's great for dogs but not so much for cats. I was in a bind for cat care for my 2 cats as construction unexpectedly began on our building the day we were to leave on vacation. We couldn't leave them with all the noise, worker entry (horrible timing we couldn't control), and a home cat sitter for just an hour or 2 per day. Got them boarded at Wag last minute. But the rooms are terrible, maybe ~8' x 4', no windows, very little air flow. Just a cat tree, the beds we brought and food. We paid extra for play time but my nor... read more
Business response:
Thank you for taking the time to share your feedback, Claire! I sincerely apologize for not meeting your expectations regarding your experience and room. However, I want to assure you that your cats were very much loved during their stay with us! Our dedicated cat handlers provide plenty of cuddles, and our communal cat area offers ample space for our feline guests to stretch and explore. We provide these services twice daily, ensuring four opportunities for our handlers to give love and attention. We also offer a 25% disc... read more
Great staff. Three years with them and Sunny still loves to go there everyday. They take great care of the dogs in their care.
Business response:
Thank you, Shawn! We truly appreciate your loyalty and trust over the years. By allowing us to care for and play with Sunny, you give yourself peace of mind, and we will take great care of her while you focus on your work. Every day, we love seeing Sunny! She is our favorite bloodhound, and watching her say good morning and good night to each member of our client services and guest services teams is truly priceless. Thank you once again for sharing your experience with us and for letting Sunny become a part of our lives. We... read more
Frequently asked questions about Wag Hotels - Oakland
How is Wag Hotels - Oakland rated?
Wag Hotels - Oakland has a 4.4 star rating with 886 reviews.
When is Wag Hotels - Oakland open?
Wag Hotels - Oakland is open now. It is open 24/7.