Wag Hotels - Oakland

Jennifer C. 

on Yelp

5 days ago

I see a lot of mixed reviews, this is specifically for the Oakland location. I have two small dogs, one is a somewhat unsocialized covid puppy and the other is a puppy mill rescue. Both are very attached to us and they are out kids. Boarding them causes a lot of anxiety for all of us. I love wag. 1. Tour of the facility left me confident that they would be in sanitary and safe conditions. 2. 24/7 on-site staff allowed us to pick up our dogs whenever we wanted. We came home a day early our first stay, and did not have t... read more

B K. 

on Yelp

a week ago

Welcoming, professional, friendly staff were great over the course of a full week as I visited a friend of mine's dog there, taking him out each evening. These "soft departures" always went smoothly, and after a few visits, the staff would greet me with a friendly "We'll go get him." My friend's dog seemed happy there, and calm, over a long stay -- and I so appreciated being able to take the dog out every night for a week, as well as hang with him in the lobby for some cuddle time on the provided chairs or sofa. The ins/out... read more

Tara M. 

on Yelp

a week ago

I've been bringing my dog Ashley here for over a year and so far am pleased with the service. When I first adopted Ashley she had a difficult time being around other dogs. Initially I had to have her with a dedicated staff person, but now she goes to regular play time with the other dogs. The last time I had to board Ashley at Wag, I was out of the state. I realized she would be there on her birthday so I sent a quick email letting them know her birthday. This is where they truly provided exceptional service. Jamilah se... read more

Dj A. 

on Yelp

3 weeks ago

I just want to say, all the staff and management at Oakland Wag have been absolutely amazing to deal with. The amount of kindness, love, attention, generosity that everybody has shown to my dog as well as myself has been way above and beyond anything I could have expected. I am so grateful for the care they deliver to my dog daily I truly can't state it enough. Everybody has been wonderful. To anybody thinking of bringing their dog to this facility I can't recommend them enough. Thank you so much to all the staff and managem... read more

Luis R. 

on Yelp

3 weeks ago

I can't say enough great things about Wag Hotel in Oakland! The staff here are absolutely amazing -- they truly go above and beyond when it comes to customer service. From the moment I walked in, everyone was welcoming, professional, and made me feel confident that my dog was in great hands. A special shout-out to Nate, the manager, who was incredibly helpful in answering all my questions and making the whole process smooth and stress-free. He really takes the time to ensure both pets and owners feel comfortable and cared f... read more

May S. 

on Yelp

4 weeks ago

First time at dog hotel ever! My dog is not spayed, but this place is accepting my dog. Also they offered me a "discovery stay" = free trial while day, prior to boarding to see how my dog does. Webcam is available to watch during the day (night at deluxe room) and it works. All staff were friendly and kind. My dog stayed 2 nights and she was very nervous and uneasy on the first day, but I think she calmed down the second day. They accept refrigerated food to be fed so I was able to leave my dog some cooked chicken, which she... read more

Claire J. 

on Yelp

a month ago

It's great for dogs but not so much for cats. I was in a bind for cat care for my 2 cats as construction unexpectedly began on our building the day we were to leave on vacation. We couldn't leave them with all the noise, worker entry (horrible timing we couldn't control), and a home cat sitter for just an hour or 2 per day. Got them boarded at Wag last minute. But the rooms are terrible, maybe ~8' x 4', no windows, very little air flow. Just a cat tree, the beds we brought and food. We paid extra for play time but my nor... read more

Shawn T. 

on Yelp

a month ago

Great staff. Three years with them and Sunny still loves to go there everyday. They take great care of the dogs in their care. 

Brian M. 

on Yelp

a month ago

Always super kind and communicative. Ronye is always great, knows my pup and even helped me out with a leash in a pinch. Shout out to Yaminah who was gentle and explained how my pups day went. Love that they take the time to give feedback and care enough about all the pups to recall how each day went.