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Wag Hotels - Oakland
- Pet Boarding
- Oakland, CA
About this business
Wag Hotels is the Ultimate Stay & Play Resort Just east of the San Francisco Bay, you’ll find an elite pet retreat where dogs and cats can enjoy hotel-style boarding in private Wag Rooms and luxurious Ultra Suites with large TVs, treat dispensers, 24/7 WagCam, Netflix, and music streaming options.
Location details
39 4th St, Oakland, CA, 94607, United States
Get directions
UPDATE: Improved to 3 stars (5 for manager Kayla's transparency, acknowledgement, plans for future prevention methods and refund. 1 star for stay experience). The site manager Kayla was very forthcoming and understanding. She offered a full refund for the stay and a good plan moving forward. This is a rare mistake and I think I am open minded for future stays if needed. 1 Star: DISAPPOINTED. WHERE IS MY DOG? Wrong pup in room and no admission or accountability of error. My dog stayed at wags Oakland from Thursday-S... read more
Business response:
Hello Michelle, Thank you for being open to communicating with us and we are glad we were able to work with you and take your feedback to make our hotel even better. We look forward to seeing you in the future.
We needed to board our two little dogs for a few days while engaged in business in the Bay Area. The Oakland site met our needs and our dogs clearly approved. Staff were pleasant, knowledgeable, and helpful. It's a beautiful place. Clean, nicely designed and maintained. We had a great experience. I highly recommend these folks. They run a fine business. The doggies both agree.
Business response:
Hello Allan, Thank You for bringing your adorable pups to stay with us. We are happy to hear that we were able to care for Clyde and Misty to your standards and hope to see Misty again soon! They had a wonderful time here.
Hey you guys! If you want someone or company to love on your dog THIS IS THE PLACE! 1. Eployees on point 2. The love they have for all dogs amazing. For people who have pit bulls, bully's and dogs who enter act with humans only this is the place get the special care package. If I tell you my pit bull was well taken care. We will use there service again and again!! 3. The hotel room were good for me just tell them what your dog need and they will accommodate you and your dog. 4. My 1st time experience for 5 days were amazing... read more
Business response:
Hello Gabby, Thank you for choosing our hotel to care for your adorable diva Honee. She was the sweetest and our staff fell in love with her right away. We were happy to see that our special care program was a great fit for her as well. Hope to see you soon!
Just picked up my baby Ollie, he was groomed by Rachel. Such a fantastic job! I was very worried as Ollie is a rescue, this is my first time having him groomed. I actually was just dropping him off for daycare, but I saw how gentle Rachel was with the pup she was currently grooming I decided to give it a shot. She listened to my concerns about this being his first time and his issues being scared having had one eye removed. I cried tears of joy when my baby came out. Definitely see Rachel for all your grooming needs!
Business response:
Hello Sarah, Thank you for your review and for letting people know just how caring our groomers are. Everyone that works here has their own fur babies so we know how important it is to give them great care. Thank You and hope to see you again soon in the future.
Wag Hotel was so good to our black lab puppy, Echo! Echo had the time of her life playing in the doggy pool with all the other big pups. Echo has a ton of energy and the team handled her well. Will go back again!
Business response:
Hello Sarina, We are glad to hear that Echo enjoyed our outdoor splash pool and hope to see you and echo again soon!
I posted this on google and I am also posting it here. I have nothing bad to say about Wag Hotels. I have been taking my dog to the Oakland location for 5 months and we are so happy with our experience. They treat my dog with such care and love. We have done all day play, day stay, and boarding. We currently keep our pup in the day stay and does play groups. All of the staff are so kind and friendly. They love my dog like I do. The only annoyances we've had are some duplicate charges on my credit card and every time the staf... read more
Business response:
Hello Rian, Thank you for the kind review and we love having Fennel here with us. We are so happy with her progress staying here so far and look forward to seeing her again !
Great haircut, solid price, easy drop off/ pick up, everyone was friendly. They did seem to nip my dog under his eye but it doesn't seem too serious. I just wished they acknowledged it.
SERIOUSLY THE BEST I left my dog at Wag in Oakland for a week. I was very nervous, because she is anxious and has tummy issues. I was blown away when checking on her Wag Cam. She was either happily napping or looking through the window at her new human friends and wagging her tail :) When I picked her up, I think she didn't want to go home, because she was running around to all of the staff to get cuddles. Thank you for taking such good care of my baby!
Business response:
Hi Sarah, Thank you for the kind review! Our staff works hard to make sure all of our guests have the best time and are happy here with us. We appreciate your continued business with us and hope to see you and your pup soon!
I have been taking my dog to Wag for about three years now and I haven't ever had any issues. The staff is really friendly and personable and they know my dog very well and they are friendly with me as well! I recently boarded my dog for a somewhat long stay and while my dog missed me and perhaps wasn't eating as much as normal - she was well cared for and had a complimentary bath upon pick up. They also post lots of cute photos on Instagram of the dogs during all day play which is nice when you want to see some pics of y... read more
Frequently asked questions about Wag Hotels - Oakland
How is Wag Hotels - Oakland rated?
Wag Hotels - Oakland has a 4.9 star rating with 668 reviews.
When is Wag Hotels - Oakland open?
Wag Hotels - Oakland is open now. It is open 24/7.