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Wag Hotels - Oakland

4.9

About this business

Wag Hotels is the Ultimate Stay & Play Resort Just east of the San Francisco Bay, you’ll find an elite pet retreat where dogs and cats can enjoy hotel-style boarding in private Wag Rooms and luxurious Ultra Suites with large TVs, treat dispensers, 24/7 WagCam, Netflix, and music streaming options. 

Location details

39 4th St, Oakland, CA, 94607, United States

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4.9668 reviews
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Justin S.'s profile image
Justin S. 
rating
a year ago

Good people with good cuatomer service, sadie my foster dog goes five days a week and they take awsome care of her.if i had a kid id trust them with he/she as well 

Business response:

Hello Justin, Thank You for trusting us with Sadie's care and we appreciate your kind words. We hope to see you and Sadie again soon! 

Tala M.'s profile image
Tala M. 
rating
a year ago

I have been bringing my 5 year old chihuahua, cash, here for about 3.5 years specifically for overnight boarding. We've always used the Oakland location as it's the most convenient for us. He's spent anywhere from 2 nights to over a week and we generally have him stay in one of their suites. They've always been super responsive and attentive to both me and cash. I've never had issues leaving him here. He does all day play and when it's time for him to go to bed I get a video link to the camera in his room and can check in on... read more

Business response:

Hello Tala, Thank you for taking the time to leave a review. We appreciate you bringing in Cash for Daycare and were glad to hear that you are enjoying the photos and care that we provide for Cash. We hope to see you both again soon. Thank You 

Kristine P.'s profile image
Kristine P. 
rating
a year ago

Our doggie loves Wag! Our only trusted dog care. Our dog has stayed here for more than 10 days at a time and she loves this place. They are truly trusted and treat our dog like family! I think she loves this place more than us. 

Business response:

Hello Kristine, Thank you for taking the time to leave a review for us and we consider Butters and you an important part of the Wag family. I always catch Butters having a blast in All Day Play! Thanks again and see you again soon! 

Hattie R.'s profile image
Hattie R. 
rating
a year ago

We love Wag Oakland! One of the most important things for my daughter and I is that Cocoa has the chance to socialize and exercise. With the themed activities, which we love, and daily activity plans, we know she is getting just that. The Wag staff is awesome, helpful, and always smiling. I can tell Cocoa loves them by the way she reacts when they come out to get her. From the staff at the front desk to the handlers in the back, we know she is well taken care of. And, by the way Cocoa pulls me into the lobby, I know she l... read more

Business response:

Hello Hattie, We love having Cocoa here for our All Day Play program and appreciate your kind words about our team. We love seeing her get excited to play with her fur friends. We look forward to seeing you both on your next visit. Thank You, Kayla Larson Client Services Manager Wag Hotels Oakland 

Shawn T.'s profile image
Shawn T. 
rating
a year ago

Fantastic staff. Great with my hound. would recommend them to any dog owner needing some time away form their dog. 

Business response:

Hello Shawn, Thank You for brining Sunny to our daycare program! She has become a beloved member of our Wag Hotels Oakland Family! See you soon, Kayla Larson Client Services Manager Wag Hotels Oakland 

Jenny G.'s profile image
Jenny G. 
rating
a year ago

My dog Chewie goes to Wag M-F. They take such good care of him. They send me pictures of him everyday. The grooming services with Rachel are the best 

Business response:

Hello Jenny, Thank you for taking the time to leave a review on our services and our amazing groomer Rachel! We look forward to seeing you and the adorable Chewie at daycare tomorrow! Thanks Again, Kayla Larson Client Services Manager Wag Hotels Oakland 

David P.'s profile image
David P. 
rating
a year ago

I can't say enough about the staff and the Wag facility in Oakland. I've had to leave my dogs in other places and they were ok but I never felt as relaxed and reassured of their care as I did when they stayed at Wag Hotel in Oakland. It is TOP NOTCH!!! I'm never worried about my 2 dogs there. When I'm out of town I've received periodic reports with photos on their stay. As a dog or any pet owner you couldn't ask for more. I truly recommend Wag Hotel in Oakland. You won't be sorry 

Business response:

Hello David, Thank you for sharing your experience you have had with us and our amazing team. We love having both of your pups here and your new family member Chiquis has stolen everyone's heart with her small but mighty attitude. Thank you again for bringing Ghost and Chiquis in for boarding and daycare! See you soon, Kayla Larson Client Services Manager Wag Hotels oakland 

Jeff T.'s profile image
Jeff T. 
rating
a year ago

Wag Hotels and the staff in Oakland deserve waaay more than five stars. Aside from the basics (which are pretty awesome) they go way above and beyond to make sure your fur baby and you are taken care of and can enjoy your vacation with no worries! We did have one technical issue with the camera in our girl's room, but Peter, the Hotel Manager took the time to fix this. THE BASICS This was our first boarding experience for our 7 month old Golden Retriever; she's our baby and much more than a pup to our family. Our exper... read more

Business response:

Hello Jeff, Thank You for writing a very thoughtful review on our service and we appreciate your feedback. We are glad to hear Peter was able to solve any issues you had and are currently working on the connection issue mentioned above. We look forward to seeing you and your pup for their next stay! 

Shannon D.'s profile image
Shannon D. 
rating
a year ago

The manager reached out and went above and beyond to make things right. I do wish the staff would have told us about our dog's incident when we picked him up, instead of me noticing when we got home, which is why it's not 5 stars. After being home for a few days, Bruce seems fine. 

Business response:

Hi Shannon, I'm sorry that you were not able to get a hold of us during Bruce's stay. We had an issue would our service provider that caused our communications line to go down. My technical team has gotten it back up but I do apologize for the issue. I'm sorry we didn't notify you of the scrape on his face and scratch on his leg. During rough play, it is normal for scratch marks to happen between dogs. We'll be in touch and see how we can make this right. 

Frequently asked questions about Wag Hotels - Oakland

How is Wag Hotels - Oakland rated?

Wag Hotels - Oakland has a 4.9 star rating with 668 reviews. 

When is Wag Hotels - Oakland open?

Wag Hotels - Oakland is open now. It is open 24/7.