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Wag Hotels - Oakland

4.9

About this business

Wag Hotels is the Ultimate Stay & Play Resort Just east of the San Francisco Bay, you’ll find an elite pet retreat where dogs and cats can enjoy hotel-style boarding in private Wag Rooms and luxurious Ultra Suites with large TVs, treat dispensers, 24/7 WagCam, Netflix, and music streaming options. 

Location details

39 4th St, Oakland, CA, 94607, United States

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4.9687 reviews
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Brian B.'s profile image
Brian B. 
rating
3 years ago

We've has our somewhat nervous little dog stay at Wag for a couple of weekends. The staff has been caring and fantastic and we've retrieved Posey with no sign of trouble (which is more than I can say about other places we've tried). We love the "extras" which, yes, do cost extra but are very nice touches for Posey. Everyone who works there seems to genuinely enjoy dogs which is fantastic. I love the parking situation for pick up as well. Why 4 instead of 5 stars? They need to improve their call center. We didn't get a call... read more

Business response:

Hi Brian, thank you for your review. We love all of our guests, and realize that every pet has a different personality which is why we created a menu that can help to customize each guests experience. We are so happy to hear that Posey enjoyed his stay with us. We are working on hiring help for our call center to ensure timely response to reservation inquiries. Thank you for your patience, your feedback, and hopefully we can earn that last star from you - soon! 

Chadie G.'s profile image
Chadie G. 
rating
3 years ago

Being a new member to Wags I haven't run into any negative situations. The owner and staff are super attentive to their clients. They took the time to explain my options that would best suit my fur baby. They remembered her name which made me so happy. The website is super easy to navigate through and their response time to my emails are super efficient. I cried on the first day dropping my baby girl on her first day of Doggie Day Care but I felt better knowing she was in good hands and the staff really took their time ... read more

Business response:

Chadie thank you for such a kind review! We offer a variety of different a la carte services that suit the many personalities of our guests. We are happy to hear that you were well informed of the many options available for Mochi, and signing up with us was easy! We use industry leading cleaning solutions, and floor scrubbers to ensure our facility is clean, so to hear that we met your standards as a clean freak means a lot! Thank you for allowing us the opportunity to care for Mochi while you are away. Watching our guests l... read more

Ekaterina N.'s profile image
Ekaterina N. 
rating
3 years ago

My dog has been going to Wag since he was a 8-week old puppy, starting with the puppy socials (which were free) and then day care prior to the COVID-19 pandemic. I've also been taking him to Wag for grooming, specifically to Rachel. She always does an amazing job with the haircut and is super nice and accommodating! My dog has a severe trachea collapse and has issues breathing when he is anxious, and going to a groomer is stressful for him. Rachel has been so great with him and adjusting for his health condition. She is also... read more

Business response:

We love hearing that you joined us for our puppy socials, daycare, and spa services! Rachel is a wonderful groomer, and we are grateful to have her. Thank you so much for your kind words. 

Anna V.'s profile image
Anna V. 
rating
3 years ago

I started taking my dog to get groomed here and I have nothing but good things to say about Rachel! She does an amazing job and I trust her professional judgement. My husband and I have never had a long haired dog before and Rachel has provided excellent recommendations each time we visit. The rest of the staff is always warm and friendly and I feel comfortable leaving my dog here for both grooming and all day play. 

Malinda L.'s profile image
Malinda L. 
rating
3 years ago

Two paws up for Wag. Our high spirited dog Ted has had many long boarding stays there over the past few years and we have been really pleased with the friendly service and felt that our pup was in great hands. He always gets really excited when we drive into the parking area too which makes us think he looks forward to his vacations with his Wag friends. On our most recent visit we also requested a grooming from Rachel who did a perfect job....even his face got a good trim which is a feat of dedication, very appreciated by... read more

Michelle J.'s profile image
Michelle J. 
rating
3 years ago

This review is for the groomer Rachel. I've been bringing my baby Rebel to Rachel for regular grooming sessions (baths, nail trims and cuts) for the past two years. Rebel is a very fluffy corgi/aussie mix, is super spunky and she is a bit of a nut sometimes. BUT Rachel is always so sweet and takes such good care of her. The first time we had Rebel groomed Rachel came out to meet me and ask me for details about what I wanted for Rebel's cut. Amazingly I have never once had to remind Rachel how we like Rebel's haircut and each... read more

Business response:

Hello Michelle, Rebel is such a sweetheart and looks so cute after her spa day with Rachel. Thank you for the kind words. We cant wait to see her again! 

Jessica S.'s profile image
Jessica S. 
rating
3 years ago

I've been getting my dog groomed with Rachel for the past few years and she is constantly doing an incredible job! I've honestly had people stop me and ask where he gets groomed! 

Business response:

Hi Jessica! We love having Rufus come here for his spa day! He always looks so cute after getting his new doo! 

Vale B.'s profile image
Vale B. 
rating
3 years ago

I've been taking my dog here for more than two years and always love how Rachel (the groomer) cuts my dogs hair. She already knows how to groom my dog after coming here frequently and I trust her. If you're looking for a clean, reliable and talented groomer I recommend Rachel. 

Business response:

Hello Val. Thank you for bringing Dina to us. She looks so cute with her new doo! We can't wait to see her again! 

Melissa D.'s profile image
Melissa D. 
rating
3 years ago

I have been bringing my two doodles to Wag to be groomed, boarded, and for doggy daycare their whole lives. (Okay, they're only 6 and 4 years, but still.) I love everybody at Wag and have never had a complaint about their services. Despite the groomer being like the canine equivalent to going to the doctor/dentist, my dogs truly adore Rachel. They run to her to greet her even though it means seeing her may lead to a bath, cut, nail clip, ear cleaning, and anal gland expression(!). Both dogs look gorgeous every time Rac... read more

Business response:

Hello Melissa, We adore Brewfus and Fuggles! Look how adorable they look after their spa day! Thank you for the kind words. We hope to see the pups again soon! 

Frequently asked questions about Wag Hotels - Oakland

How is Wag Hotels - Oakland rated?

Wag Hotels - Oakland has a 4.9 star rating with 687 reviews. 

When is Wag Hotels - Oakland open?

Wag Hotels - Oakland is open now. It is open 24/7.