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Wag Hotels - Redwood City
- Pet Boarding
- Redwood City, CA
About this business
Wag Hotels is the Ultimate Stay & Play Resort Conveniently located just off the intersection of the 101 and 84 freeways near downtown, you’ll find the most unique pet hotel Redwood City has to offer. Wag Hotels is the ultimate in fun, safety, and convenience for cats and dogs.
Location details
1025 Hansen Way, Redwood City, CA, 94063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We've been taking our Portie for grooming every month with Danielle for three years now. She does a fantastic job every time!
Business response:
Hi Dara, Thank you for your review. We are glad your pup enjoyed his time with us! For young puppies they sure do enjoy the All Day Play! I am sorry we did not have your kong to return at check out. We usually do not accept kongs from home since we provide this as a service. For the inconvenience we would like to send you a new kong. If you have time please send us a message through Yelp or email at rc@waghotels.com so we can figure out a way to get the kong to you and your pup. Thank you!
I boarded my sweet dog for four days while I was in Hawaii. I was really impressed with wag hotel. The people who work there are really nice and great with animals. I did the board plus the all day play. The dog daycare is great. The dogs are divided in groups based on size. The playroom is huge and there was ample space for the little dogs to run around in. I loved how there was a webcam so I could check on my dog during the day. He looked great and happy at the end of the stay! He even made friends with another little dog.
I love the flexibility of drop off & pick up (open past midnight). Free bath for stays of week or longer. neither he (Storm) or the hotel ever smell, unlike when I pick him up from other boarding places. They always check on vaccinations before accepting reservations. Never had a problem w/ them missing giving a dose of his medicine. Doggie cam is a great way to check on him on those days I sign him up for all day play, which is 1/2 price if boarding overnight! Love this place have been using them for 4 years and the service... read more
this is the Cattery Deluxe/Suite review that I needed to see when I was considering WAG Redwood City, this is for you Cat People: We boarded my sweet 9 month old kitty for about a week while we were out of state. although we are from across the bridge we chose this location because it was near SFO. it was $68 a night for the deluxe/suite (but if I were to book again, I may just opt for the regular cattery room which was $46, I'll explain why later) what was perfect: feeding/water/litter, interaction/free-time/"kitty cudd... read more
This is my second time trying to review this business. Great customer service, welcoming associates at the front desk full of knowledge. Big thanks to Mia who helped me with my questions and offered me a tour that I turned down due to time. I will be registering my dog peanut and coming if for a trial run.
Business response:
Li, Thank you so much for your review. I enjoyed our conversation about Peanut and his needs. Thank you for taking the time to write a review TWICE, it means a lot to us here. Please remember what I said, you may register at any time view our website www.waghotels.com. We look forward to seeing you and Peanut again soon.
Edit: maybe there's just some miscommunication between the staff. Make sure your always follow up with them. Other then that, they seem great and to genuinely care about the family's trusting them with their dogs.
I got a fire and blackout warnings for my house and noboby to take care of of my puppy while I have to work. I called the Wag Hotel and they took my reservation over the phone. When I checked in, they greeted me and Tokki immediately and started to take care of Tokki's needs giving him treats and making him feel welcome! I work in a hotel and I thought I was really in one! They told me that that they would take care of him as long as I needed and not to worry. I was really stressed about my whole situation and they really ... read more
Business response:
Good Afternoon Scott, We are so happy that Wag Hotels Redwood City was able to assist you in your time of need. It is always our goal to care for both client and guest. We understand that in life there are some things that are out of your control, as a company, we like to be able to help those in need if we, it is our job to care, as care is what we do! Tokki was a pleasure to have, all of the staff here at Wag Hotels Redwood City fell in love with him and we look forward to seeing him again soon. Thank you so much for yo... read more
I love how they offer free puppy socials on Saturday and Sunday from 10-11 am! It depends how old your puppy is to join the Saturday or Sunday class. Just give them a call and make sure to bring your pups first vaccination. This is a great way to socialize your dog in a controlled indoor environment. There is always a trainer present that watches over the pups and they even have 5 min puppy break out sessions that helps you train your pup do basic commands. I highly recommend it!
Business response:
Good Afternoon Juliana, We are so happy to hear that you enjoy our puppy social classes. As a company, we understand how important it is to socialize pups at an early age as it allows more positive vet visits, positive interactions with other dogs and human alike. We would love to see you back for our Everyday Dog training to help keep your adolescent dog learning and growing! Thank you from all of us here at Wag Hotels Redwood City!
I had yet another amazing experience with Wag Hotels. I get so nervous when leaving my pup when I'm going out of town but I feel such relief knowing he is in good hands. The operations manager Cameron is great! I actually followed him to this location from the Santa Clara location because I trust him and know he's knowledgeable when it comes to everything dogs! We felt welcomed as soon as we walked in and were taken care of in no time. Awesome customer service and Butters had a blast! He loved his stay and I loved not worryi... read more
Frequently asked questions about Wag Hotels - Redwood City
How is Wag Hotels - Redwood City rated?
Wag Hotels - Redwood City has a 4.8 star rating with 660 reviews.
When is Wag Hotels - Redwood City open?
Wag Hotels - Redwood City is open now. It will close tomorrow at 12:00 a.m.