Wag Hotels - Redwood City

Ang A. 

on Yelp

2 years ago

Both day care and boarding was enjoyed by our beagle. A bath was included with a weeks stay. 

Laura W. 

on Yelp

2 years ago

As I was doing my usual peruse of yelp reviews for entertainment, I was saddened to see how many poor reviews were posted for my Louie's daycare and boarding location, Wag in Redwood City, and that most of those poor reviews are from new clients. Let me share some advice for future newbies from experience: 1. Do not book online. Go in person, wait patiently for other dog owners to check their dogs in, then go up to the front desk with all shot records and travel dates to get registered. This will GUARANTEE your dog their boa... read more

Jordan S. 

on Yelp

2 years ago

Wag has been an amazing resource for me and my dog, Woodhouse! He goes for the All-Day-Play daycare several times a week, and they are always welcoming and happy to see him. Just the same, Woodhouse gets super excited when we arrive in the morning, and when I pick him up at night he is tuckered out from the day. The ability to pick up and drop off at odd hours is invaluable, as my work schedule is unpredictable and demanding. When I'm out of town he boards there as well, and I never worry about how he is doing. I can't reco... read more

Dawn K. 

on Yelp

2 years ago

Wag Hotel in Santa Clara has been a life saver for me. I am a single pet parent and a full-time operating room nurse (that is on call a lot). My dog Zoe loves this place, every time I pull up to the drop-off area she wags her tail and gets very excited to go play with her dog friends. Zoe has stayed overnight several times, and although I know she would rather be home she still does well with the overnights and I have peace of mind knowing that she is in good hands. Because I am not worried about my dog being home alone all ... read more

Amanda F. 

on Yelp

2 years ago

I love the Wag hotel! This is the only place I leave my dog, Mighty, when I got out of town. I trust them completely! In particular, a few weeks ago my dog had some medical issues during the time I was going out of town. He was on two oral medications and needed a bandage changed. I was nervous to put it in the hands of someone other than me. Lisa, at the front desk, was SO helpful with my dog's needs. She spent so much time helping get the medications squared away and helping me feel comfortable with leaving with my dog eve... read more

Ye Y. 

on Yelp

2 years ago

The general manager called, sincerely apologized, refunded the stay and promised to investigate this location. 

Ann L. 

on Yelp

2 years ago

This is the second review that I have made about this business and they certainly turned around my thoughts about them. After my older dog's difficult stay, Juan and Paul did a thorough investigation to make it right. They regained my trust to the point where I would go back to them. They really do care. They gave pledged to make communication better and I believe them. Give them a chance. I will! 

C H. 

on Yelp

2 years ago

Always have had a great experience at wag. The staff for me have always been amazing. I work long hours and they can accommodate early morning drop offs and late pick ups. This is a lifeline for me and allows me to have a dog during training who is my best friend and keeps me 100%. Thank you guys for everything you do, can't tell you how much I appreciate it. I know Charlie loves you guys too. 

Julia C. 

on Yelp

3 years ago

I am writing this 3/6/22. I just had a GREAT experience boarding my little cavapoo here for eight days. He is two years old and I was terrified to be separated from him! I was more terrified when, after dropping him off, I read the awful reviews online. However, I could not disagree with them more. The team was very responsive via email and over the phone. They sent me pictures (upon request) and were very kind when I called to check on him like a crazy dog mom, ha. When we picked him up, he had been given a complimentary ba... read more