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Wag Hotels - Santa Monica
- Pet Boarding
- Santa Monica, CA
About this business
Location details
1653 19th St, Santa Monica, CA, 90404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I love them, and Maggie enjoys her beauty time! Their team is careful with all the 4-legged kids!
Business response:
Thank you for your review! We're thrilled to hear that Maggie enjoys her beauty time with us. Our team always strives to provide the best care for all our furry guests.
I recently boarded my 2 dogs for the 2nd time at Wags Hotel. They were cared for very well and appeared happy in the photos that were emailed to me during their stay.
Business response:
Good Morning Denise! Thank you so much for sharing your detailed experience with us! We are thrilled to hear that you were extremely pleased with the service provided for Luna and Charlie, during their stay at Wag Hotels - Santa Monica. It's wonderful to know that our friendly and helpful staff made a positive impression during your initial visit. We always strive to make both pets and their owners feel comfortable and confident in our care. We're glad the free daycare week helped you determine the best daycare programs f... read more
This is a great little place to drop off your four-legged friends while you go on vacation or if you're simply going to be gone for an extended period of time! The services offered here are incredible and the genuine love and care for your pets are palpable. We truly appreciate the effort and enthusiasm that Wag brings to the table. Getting to watch our girls on video was an amazing perk! The staff here is friendly and honest, even refusing to charge me for one of our girls who did not want to take advantage of the spla... read more
Business response:
Hi Nick! We are overjoyed to hear about your positive experience at Wag Hotels - Santa Monica! Thank you for sharing your feedback. We're thrilled that you appreciated our services, especially the video feature that allowed you to watch your girls while you were away. It's wonderful to know that you felt the genuine love and care we have for all the pets in our care. We're also pleased that you found our staff to be friendly and honest. We always strive to provide the best possible experience for both pets and their owners,... read more
Love this company, especially this location! Jai'Reese has been very reassuring in making sure my pet cat had the perfect stay! The super cute photo updates from him and the staff, (especially Shari, Crystal, Carlyn and Brittney's!) along with the prompt phone calls if Simba had the slightest inconvenience kills my worries about boards and hotels altogether! Definitely a 10/10 would recommend!
Business response:
Hi Kaitlyn, Thank you so much for taking time out of your day to leave us a review! We're thrilled to hear that you love our company and this location in particular. It's wonderful to know that Jai'Reese has been so reassuring in ensuring your cat Simba had the perfect stay with us. We're glad that the cute photo updates from our staff, including Shari, Crystal, Carlyn, and Brittney, along with our prompt communication about any concerns, have helped ease your worries about boarding. We truly appreciate your 10/10 recommend... read more
I would start by saying I don't know who loves this place more, me or my dog, but it is definitely my dog. This is truly his favorite place in the world, I feel like I am dropping him off at Disneyland every time I take him, I am very jealous of his life (isn't that what we all want for out dogs lol). From the photos we know how my dog feel about this place, as for mom she is impressed as well. The staff is like family, and for the most part doesn't turn over too much, which I love because I know I am very attached to the... read more
Business response:
Thank you so much Jojo! This review just brought tears to our eyes! We absolutely love Toto and we love seeing him play out in the yard with all of his friends, which are pretty much almost the entire yard! We are so grateful to have met you and your baby Toto and we are so happy that we were able to help out in any way that we could during the fire as we know that was a very hard time for a lot of our clients. We love you both with all our Wag hearts and please do not hesistate to reach out to us if you have any questions a... read more
Great place! Leslie, Raul, Demone are all fantastic! Thank you for taking good care of my dog.
Business response:
Thank you, Brandon! It's so sweet seeing her run towards us with that smile! My team adores Billie and we always love having her in ADP!
My dog loves staying here! The customer service is great and everyone genuinely loves and knows the dogs who board/go to daycare. Leslie is especially wonderful!
Business response:
Thank you so much for posting this review! We are so glad that your experience with us has been positive and your fur baby is loving here! Please let us know if you need assistance with anything at all and we will be more than delighted to help you out! Demone Hilliard Client Services Supervisor Wag Hotels Santa Monica
We absolutely love Wags! It's so comforting knowing that you're leaving your pup with folks who care for them as much as you do! She loves it there. They love her! When she's there we rest easy knowing that she's going to be taking care of! Folks like Omar in this photo and the rest of the team do an amazing job creating a safe, fun environment that brings our dog so much joy!
Business response:
HI Marcus!! Thank you for your wonderful feedback, Marcus! We're thrilled to hear that your pup loves it at Wag Hotels and that our team takes great care of her. We hope to see you guys again real soon!!! <3
The people are really nice and genuinely love dogs. And it is great that they send photos of my dog every day they take care of her
Business response:
Thank you for sharing your experience. We're pleased to hear that you found our staff to be nice and caring towards your baby! We are so glad you enjoyed the daily photos!
Frequently asked questions about Wag Hotels - Santa Monica
How is Wag Hotels - Santa Monica rated?
Wag Hotels - Santa Monica has a 4.4 star rating with 563 reviews.
When is Wag Hotels - Santa Monica open?
Wag Hotels - Santa Monica is closed now. It will open at 9:00 a.m.