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Wag Hotels - Santa Monica
- Pet Boarding
- Santa Monica, CA
About this business
Location details
1653 19th St, Santa Monica, CA, 90404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We tried out their one on one daycare for the day. Everyone was super sweet. The check in process was smooth. At check-in, we were told that they would call us in 2 hours after drop off and I ended up calling them after 5-6 hours to check in on our pup because we didn't end up getting a call. We were also told when we checked in, that we would get a photo at the end of the stay, but also didn't get that. I would give them another try but maybe they were understaffed over the weekend.
Christian provided a tour for me before I planned to leave my pup there while I traveled, but he made me feel extremely comfortable leaving my boy there so I sealed the deal with booking after that! Fast forward now I Just picked him up today with such a detailed list of how he behaved, appetite and how he played in the park. I am so pleased with the treatment and if I leave again I wouldn't hesitate to bring my son to wag again! Thank you team! He seems happy and that's all I care about!
Business response:
Thank you immensely for trusting us with your pup! Christian and our team are thrilled your boy was happy and comfortable during his stay! We strive for the best care for all guest in our Hotel! If you ever need any assistance with future reservations, I'd be delighted to help you out! With Wag Love, Demone Hilliard Client Services Supervisor Wag Hotels Santa Monica (888).924.5463
My grandma's dog Maverick comes here every day and he loves it. The staff are nice and they also give daily reports of how he did that day. The space is clean and also they have dog treats at the front for your dogs.
Business response:
Hi Maddie! Your feedback is incredibly valuable to us. We are absolutely thrilled to hear that Maverick enjoys his time at Wag Hotels - Santa Monica and that he loves coming here every day. It's wonderful to know that your grandma has found a place where Maverick feels comfortable and happy. We're so pleased that you've noticed our staff's dedication to providing excellent care and that you appreciate the daily reports we provide about how Maverick did during his stay with us. Maintaining a clean space for all our furry gu... read more
I could give this place a higher rating. I dropped my semi-shy doggie off for the first time and he had the best time ever! The staff was very informative and they have a live cam to watch your pup. You can tell the staff is extremely well trained and make sure your dog is comfortable the whole time. I will be taking my dog back here! I even got a nice email picture update!
Business response:
Hi there Sophie! We are super excited to know your baby was able to get comfortable here with our staff members and the other doggies! We strive to aim for the best care for all of our guests, keep all of our wonderful pet parents informed throughout the day or stay and make sure that all guests leave our facility with a wagging tail! We are always here if you need anything or have any questions about anything at all! With Wags Love, Demone Hilliard Client Services Supervisor Wag Hotels Santa Monica (888).924.5463
Highly organized operation owned and operated by dog lovers! You can sense this the moment you walk in and are greeted.
Business response:
Hi Georgette! Your review is appreciated! We are thrilled to hear that you felt the love for dogs at Wag Hotels - Santa Monica. It means so much to us that our passion for dogs comes through from the very moment guests walk through our doors. We take great pride in being dog lovers who have built our operation around that genuine care and affection for our four-legged friends. Knowing that you experienced our organized approach and felt greeted with warmth truly makes our day. Thank you for taking the time to share your exp... read more
I LOVE Wag!! My puppy has an incredible time, every single time, and the staff are so attentive, gentile, and kind with her. She absolutely loves going to Wag and I'm so grateful to have such a safe space for my little pup! Xoxo, Sadie + Moo!
Business response:
Hi Sadie! We're overjoyed to hear that Moo has a great time at Wag Hotels! Thank you for sharing your experience with us. We hope to see you guys agin real soon! Helmuth Jaime Wag Hotels-Santa Monica General Manager
I love them, and Maggie enjoys her beauty time! Their team is careful with all the 4-legged kids!
Business response:
Thank you for your review! We're thrilled to hear that Maggie enjoys her beauty time with us. Our team always strives to provide the best care for all our furry guests.
I recently boarded my 2 dogs for the 2nd time at Wags Hotel. They were cared for very well and appeared happy in the photos that were emailed to me during their stay.
Business response:
Good Morning Denise! Thank you so much for sharing your detailed experience with us! We are thrilled to hear that you were extremely pleased with the service provided for Luna and Charlie, during their stay at Wag Hotels - Santa Monica. It's wonderful to know that our friendly and helpful staff made a positive impression during your initial visit. We always strive to make both pets and their owners feel comfortable and confident in our care. We're glad the free daycare week helped you determine the best daycare programs f... read more
This is a great little place to drop off your four-legged friends while you go on vacation or if you're simply going to be gone for an extended period of time! The services offered here are incredible and the genuine love and care for your pets are palpable. We truly appreciate the effort and enthusiasm that Wag brings to the table. Getting to watch our girls on video was an amazing perk! The staff here is friendly and honest, even refusing to charge me for one of our girls who did not want to take advantage of the spla... read more
Business response:
Hi Nick! We are overjoyed to hear about your positive experience at Wag Hotels - Santa Monica! Thank you for sharing your feedback. We're thrilled that you appreciated our services, especially the video feature that allowed you to watch your girls while you were away. It's wonderful to know that you felt the genuine love and care we have for all the pets in our care. We're also pleased that you found our staff to be friendly and honest. We always strive to provide the best possible experience for both pets and their owners,... read more
Frequently asked questions about Wag Hotels - Santa Monica
How is Wag Hotels - Santa Monica rated?
Wag Hotels - Santa Monica has a 4.5 star rating with 622 reviews.
When is Wag Hotels - Santa Monica open?
Wag Hotels - Santa Monica is closed now. It will open on Monday at 9:00 a.m.