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Wag Hotels - Santa Monica
- Pet Boarding
- Santa Monica, CA
About this business
Location details
1653 19th St, Santa Monica, CA, 90404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was EXTREMELY nervous leaving my dog overnight for the first time ever. The employees were very nice and attentive and were very sweet. They explained everything and made my mind more at ease. You could tell the employees genuinely care about animals. Check in and out was easy. Facility was clean. My dog came home happy. Definitely will come back in the future
Business response:
Thank you Priscilla! I'm happy to hear that you had a great experience here with us. We look forward to seeing you and Cucuy back! Jamie Rahtz General Manager
Wag Hotel Santa Monica is the best. I've been boarding my dog Teddy there for a very long time. The staff are all wonderful and loving and Teddy loves it over there. Ronnie the supervisor there is amazing and very helpful and super nice. Teddy says thank you to Ronnie and to everyone who took care of him
Business response:
Hania, thank you! We all love Teddy so much! Thank you so much for the sweet review and for the shoutout to Ronnie and the staff. Ronnie and the entire team thank you! Jamie Rahtz General Manager
Update: the new management and new location is doing a much better job!!! The current staff here are a massive improvement on the previous staff.
Business response:
Thank you so much! We are so happy you love the new location and team! Jamie Rahtz General Manager
Very easy to register Lucas in this new daycare I came with no appointment Was able to visit The all facilities Thanks Danae for the tour and Jamie the general manager Nothing was hidden Very very clean Ac was working well in the suites for boarding I saw few staff members sitting on the floor cuddling with the dogs The daycare was great You can check the videos on the app and even got a first picture I feel confident and so relieved I found that place
Business response:
Thank you, Nathalie! I am so glad you found us. Thank you for the nice review. Looking forward to having Lucas here more! :)
I love this place and everyone in it . My dog is not always the easiest.... but everyone treats him like a prince . He's so happy to be there and I know he's well cared for . Big shout out to Josh and everyone up front for being so awesome and all the handlers who take care of my big baby . Y'all are wonderful
Business response:
Thank you so much for the review! We love your pup like he is our own! :)
Update: the manager of this location reached out and basically had a full rundown with us on what happened with our cat. She was extremely apologetic and understanding of what happened and gave us a full refund.
Business response:
Thank you for providing your feedback and letting us know about this issue, Li. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. I left a voicemail for the number we have on file and hope we can speak soon. I have also left my direct contact info in the voicemail and do hope to connect soon. Cheers, Jamie R. General Manager Wag Hotels
Loveeeee this location! They accepted my fit baby with love and remember her every time she visits. They are patient and very sweet to xena! She loves coming here and she's such a shy dog but they always know how to bring out her personality! I love how they have cameras to view play time and offer 24/7 care whenever I have last minute vacation and work meetings out of town
Business response:
Xena! Such a cutie. Thank you so much for the positive review and we hope to see you guys soon! :)
Love sending my dog here for dog daycare and she loves to come. All the staff is friendly and great with my dog. They really get to know your dog and can tell if you they are having any issues out in the yard. The staff is really on top of everything and they make sure it is a safe place for all dogs to play and have fun. Special shout to Ronnie for just being a amazing staff member there who always has a sunny disposition. Overall great, clean and friendly place!
Business response:
Thank you, Jen! We appreciate your feedback and are so happy to hear that your experience with us has been so pleasant! Jamie R. General Manager
I adore Wag Hotels. My dog has separation anxiety and if I'm honest, I do too. Pretty sure he thinks I'm dead every time I leave him for more than 30 min and I'm glued to my home camera when I'm out. It's always a stress reliever when Theo can play at Wag Hotels since he's distracted and I know he's in good hands - a win all around - though I still obsessively watch for him on the Wag Cams lol. And the new facilities are beautiful and spacious to boot! The team is really what makes this place special though. I am always gree... read more
Business response:
Thank you, Lennie! This was such a thoughtful review and I really appreciate it! Thank you so very much. We love Theo! Jamie Rahtz General Manager
Frequently asked questions about Wag Hotels - Santa Monica
How is Wag Hotels - Santa Monica rated?
Wag Hotels - Santa Monica has a 4.5 star rating with 590 reviews.
When is Wag Hotels - Santa Monica open?
Wag Hotels - Santa Monica is closed now. It will open on Monday at 9:00 a.m.