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Wag Hotels - Santa Monica
- Pet Boarding
- Santa Monica, CA
About this business
Location details
1653 19th St, Santa Monica, CA, 90404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Updating from my original review: After sharing my experience, the general manager, Helmuth, reached out personally and was incredibly kind and understanding. He took the time to really listen and assured me that they're taking steps to improve. It was clear he wanted to make things right and presented resolutions. We truly appreciate how seriously he took the situation; it showed genuine commitment to provide the best care possible and that he cares about the well-being of not just my animal, but all animals who come to thi... read more
Business response:
Hi Ta'shja! Thank you for taking the time to share your experience. First and foremost, we're truly sorry to hear that Ms. Samus came home not feeling her best. We know how upsetting that can be. We’ve attempted reaching out to you via phone and email, as we would genuinely appreciate the opportunity to speak with you directly and offer our support. We’re glad to hear you felt welcomed by our staff and enjoyed the updates and photos during her stay. That said, we take your concerns very seriously, especially when it comes ... read more
Jai at Wag Hotels - Santa Monica is incredible! My dog Jax loves his overnight stays, thanks to Jai's exceptional care. He goes above and beyond, ensuring Jax is happy, comfortable, and full of energy. Jai's kindness and dedication give me total peace of mind. His care for Jax makes Wags feel like home. I have nothing but great things to say about the team at Wags Hotel Santa Monica! As a client for 2+ years, I'm 100% confident in trusting their staff to care for my furry friend, Jax. Highly recommend!
Business response:
Good afternoon! We're overjoyed to hear that Jax loves his stays at Wag Hotels - Santa Monica thanks to Jai's exceptional care. Thank you for sharing your experience with us! Helmuth Jaime General Manager Wag Hotels-Santa Monica
I want to take a moment to highlight an exceptional employee at this facility. Joshua (Josh) is a dedicated worker with a genuine love for dogs, evident in his work ethic. He's such a helpful guy and always has a quiet smile. When it comes to my little guy, Rocky, he consistently goes above and beyond, but also ensures every animal receives personalized attention and care. Thanks to Josh's warm demeanor, Wag Hotel SaMo is a second home for Rocky. He is awesome & deserves special mention! Thank you from the bottom of our hear... read more
Business response:
We LOVE Rocky like he’s our own. Thank you so much for the amazing review! It’s always a pleasure having him here. Thank you again, so much!
I had such a great experience with this location! Ive tried other boarding facilities but this location surpassed my expectations. They sent photos with updates on how my baby was doing the whole time I was away which I really appreciated. It was very clean as well which was awesome and very important. Everything was smooth. I will definitely be using this location again. The manager (Helmuth) even took time to talk to me when I came to pick up to see how my experience was.
Business response:
We are honored to have provided such a great experience for you and your baby at Wag Hotels - Santa Monica. Thank you for sharing your positive feedback!
I had a mixed experience here. First, I think it's pretty terrible for overnight stays that you need to pay extra for play time? It's sad to think it's ok to keep your dog locked up when there is plenty of play space there. Second, when I picked up my dog from a 3 night stay, they brought her out and instantly apologized b/c they discovered she had slept on an open black marker (I assume a dry-erase marker from a staff member). My cute white fluffy dog had a huge black spot on her leg and her chest. They just gave her to... read more
Business response:
Thank you for taking the time to speak with me today Nicole! We are happy that you will still be giving us another chance to use our services and to show you that we most definitely will/want to do better for your net stay. As you stated, your fur baby should not have been Broughton out in the condition that she was in upon check out. We take any and all criticism seriously and use the time to correct these issues to do better! We hope to see your baby again for a fantastic stay with us at Wag Hotels! Sincerely, Demone Hi... read more
Had a last minute business trip and accidentally scheduled for Rook (my grand dog) at the Santa Monica Wag. We usually go to another location. Well...Rook LOVED it! Great staff who calmed my nerves when I discovered the scheduling error. Santa Monica will be our new go-to. Nice outdoor play area. He adjusted beautifully.
Business response:
Good morning Holly! We appreciate your feedback and are pleased to hear that Rook had an enjoyable experience at Wag Hotels - Santa Monica. Our staff takes pride in providing excellent care for all our furry guests, and we're glad they were able to calm your nerves when you discovered the scheduling error. It's wonderful to know that Rook adjusted beautifully and loved his stay with us. We're happy that you found our outdoor play area nice as well. Thank you for sharing your positive comments, and we look forward to being y... read more
Wags Hotel in Santa Monica is truly a home away from home for pets. From the moment I walked in, I was impressed by the clean, modern facilities and the incredibly friendly and professional staff. They took the time to learn about my dog's personality, routines, and preferences, which made me feel completely at ease leaving her in their care. The suites are spacious, climate-controlled, and thoughtfully designed to keep pets comfortable and calm. I also loved the webcam feature it was such a comfort to check in and see my ... read more
Business response:
Good Afternoon! Your positive feedback is greatly appreciated! We are excited to hear that your dog had a wonderful stay at Wag Hotels in Santa Monica. Thank you for sharing your experience with us. Sincerely, Helmuth Jaime Wag Hotels-Santa Monica General Manager
I'm so grateful I found this dog hotel! The staff was incredibly kind and caring. They sent updates and made sure my dog felt at home. When I picked him up, he was happy, relaxed, and clearly loved his stay. I trust them 100% and wouldn't go anywhere else.
Business response:
Good morning Thanks for sharing your experience with us, Esmeralda! We're privileged to have provided a great stay for your pup! Warm regards, Helmuth Jaime General Manager Wag Hotels Santa Monica
My wife and I got married locally and unfortunately could not include our dog into our big weekend. We boarded her for two nights and genuinely felt relieved knowing that dropping her off at Wag Hotel Santa Monica was in fact the best possible option for our super clingy dog! The photo updates and the live cam in the MyWag Hotels app gave us so much peace of mind. We spotted our dog in the play cam and she appeared happy to play with other dogs. At night on the room cam, she seemed (understandably) anxious sleeping in her d... read more
Business response:
Your positive experience at Wag Hotel Santa Monica is greatly appreciated. We are pleased to hear that your pup enjoyed their stay and that you found the MyWag Hotels app helpful. Thank you for choosing Wag Hotels - Santa Monica!
Frequently asked questions about Wag Hotels - Santa Monica
How is Wag Hotels - Santa Monica rated?
Wag Hotels - Santa Monica has a 4.4 star rating with 567 reviews.
When is Wag Hotels - Santa Monica open?
Wag Hotels - Santa Monica is open now. It will close at 6:00 p.m.