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Wag Hotels - Santa Monica
- Pet Boarding
- Santa Monica, CA
About this business
Wag Hotels is the Ultimate Stay & Play Resort Delight your four-legged friend with a one-of-a-kind adventure at our West LA pet hotel, open 24/7/365 for your convenience. At Wag Hotels we believe each pet deserves truly personalized care. Whether you’re looking for a place that your puppy can romp around and make new friends, or a serene environment for invigorating cat naps, you’ll find it at our state-of-the-art pet hotel in West LA, conveniently located near the 405 and 10 freeways.
Location details
1653 19th St, Santa Monica, CA, 90404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very easy to register Lucas in this new daycare I came with no appointment Was able to visit The all facilities Thanks Danae for the tour and Jamie the general manager Nothing was hidden Very very clean Ac was working well in the suites for boarding I saw few staff members sitting on the floor cuddling with the dogs The daycare was great You can check the videos on the app and even got a first picture I feel confident and so relieved I found that place
Business response:
Thank you, Nathalie! I am so glad you found us. Thank you for the nice review. Looking forward to having Lucas here more! :)
I love this place and everyone in it . My dog is not always the easiest.... but everyone treats him like a prince . He's so happy to be there and I know he's well cared for . Big shout out to Josh and everyone up front for being so awesome and all the handlers who take care of my big baby . Y'all are wonderful
Business response:
Thank you so much for the review! We love your pup like he is our own! :)
Update: the manager of this location reached out and basically had a full rundown with us on what happened with our cat. She was extremely apologetic and understanding of what happened and gave us a full refund.
Business response:
Thank you for providing your feedback and letting us know about this issue, Li. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. I left a voicemail for the number we have on file and hope we can speak soon. I have also left my direct contact info in the voicemail and do hope to connect soon. Cheers, Jamie R. General Manager Wag Hotels
Loveeeee this location! They accepted my fit baby with love and remember her every time she visits. They are patient and very sweet to xena! She loves coming here and she's such a shy dog but they always know how to bring out her personality! I love how they have cameras to view play time and offer 24/7 care whenever I have last minute vacation and work meetings out of town
Business response:
Xena! Such a cutie. Thank you so much for the positive review and we hope to see you guys soon! :)
Love sending my dog here for dog daycare and she loves to come. All the staff is friendly and great with my dog. They really get to know your dog and can tell if you they are having any issues out in the yard. The staff is really on top of everything and they make sure it is a safe place for all dogs to play and have fun. Special shout to Ronnie for just being a amazing staff member there who always has a sunny disposition. Overall great, clean and friendly place!
Business response:
Thank you, Jen! We appreciate your feedback and are so happy to hear that your experience with us has been so pleasant! Jamie R. General Manager
I adore Wag Hotels. My dog has separation anxiety and if I'm honest, I do too. Pretty sure he thinks I'm dead every time I leave him for more than 30 min and I'm glued to my home camera when I'm out. It's always a stress reliever when Theo can play at Wag Hotels since he's distracted and I know he's in good hands - a win all around - though I still obsessively watch for him on the Wag Cams lol. And the new facilities are beautiful and spacious to boot! The team is really what makes this place special though. I am always gree... read more
Business response:
Thank you, Lennie! This was such a thoughtful review and I really appreciate it! Thank you so very much. We love Theo! Jamie Rahtz General Manager
I am SO grateful to have Wag Hotels in Santa Monica! I take my love (55 lb pitbull) for daycare, grooming, and boarding there and the entire staff, from front desk to care supervisors are friendly, kind, respectful and patient! I was lost before having adopted my dog years ago and being told by MANY other facilities that they would not accept her because she has had a previous history of dog aggression, but not Wag! They have made her more calm, friendlier to other dogs, and less afraid in general! My only note of improv... read more
Business response:
Thank you, Roshanna! We are so glad to hear that you're experiences with us have been positive! Thanks for the feedback about the calls! One tip for when you call the 888 number is to press option #2 for Santa Monica and then select the option #2 'Check On your pet' and this will ring right to us from 6am-10pm -I hope this helps! Thank so much for choosing us for your pups home away from home! Jamie Rahtz General Manager
The manager has contacted me and apologized for the experience. She will be addressing the issue with the groomer. Appreciate the feedback and the effort to make sure this does not happen again with other fury customers. This was never about the money but Jamie still offered other services (daycare and board) to use the credit towards. Thank you for the time, Jamie.
Business response:
Thank you, Zori. I really appreciate you taking my call and being so open and honest with me about your experience. Again, I am so sorry that we dropped the ball here, but are grateful that we will be seeing Sasha again. Cheers, Jamie Rahtz General Manager
At the last minute we decided we were not comfortable with the Rover sitter we had chosen for our two small chihuahuas, we checked out Wag. As nervous and protective chichi parents, we needed to feel extremely secure before leaving on a 4 day business trip. While I had to rush out and get them both extra vaccinations to board there, the staff was lovely at the front desk from start to finish. When I arrived to check it out they happily walked me into the back to show me the actual pen/room they would be in. And this place do... read more
Business response:
Thank you Shelley! I'm so happy we met your expectations and that you felt secure during your trip. We appreciate your business and look forward to having Frankie and Oscar back! Jamie Rahtz General Manager
Frequently asked questions about Wag Hotels - Santa Monica
How is Wag Hotels - Santa Monica rated?
Wag Hotels - Santa Monica has a 4.9 star rating with 455 reviews.
When is Wag Hotels - Santa Monica open?
Wag Hotels - Santa Monica is closed now. It will open tomorrow at 9:00 a.m.