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Zoro
- Industrial Equipment Supplier
- Chicago, IL
About this business
Location details
500 W Madison St # 4000, Chicago, IL, 60661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very diverse offerings at a very competitive price. Shipping time is fastest that I have encountered for web orders. Highly recommend.
Business response:
Thank you for your detailed feedback! Were so glad to hear you were satisfied with your experience and that our pricing, shipping, and product met your expectations. Providing a smooth and dependable shopping experience is very important to us, and we truly appreciate you taking the time to share your thoughts. Please dont hesitate to reach out if we can assist you in the future.
They had what I needed. Prices were reasonable, shipping was reasonable, BUT the website did not include sales tax on my order when I used ******, then ********* made a second, unauthorized charge to ****** for the sales tax amount without notifying me. ****** notified me of the second charge, when I contacted ********* for an explanation, they sent me a receipt that showed the amount I had been quoted and paid on the website with an additional line item for sales tax, which coincided with the unauthorized charge to ******. ... read more
Business response:
Thank you for bringing this matter to our attention. We are very sorry for any inconvenience this has caused you. Please call our **************** team at ************* for further assistance.
Zoro is the Go To source for price and availability
Business response:
We sincerely appreciate your thoughtful and detailed feedback. Our team is dedicated to continuously enhancing the shopping experience, and were so glad to hear we met your expectations. If theres ever anything we can assist you with in the future, please dont hesitate to reach out. Best,Zoro Team
As a first time buyer from your company, I was very pleased with the level of customer service that you provided, responses to questions I had were very prompt. The only issue I had was with the way the items that I ordered were packaged for shipment. These items were $160.00 apiece. They were just thrown into a shipping envelope, with no packing material to protect them from getting banged around or, into each other during transit. With over 20 years in this industry, my experience is that if material being shipped isn't pr... read more
Business response:
Thank you for taking the time to share such thoughtful feedback, especially as a first-time customer of **********************. Thank you for your feedback regarding your order's packaging. This feedback is important as we continue to learn from our Customers. If there is anything we can assist with further, don't hesitate to reach out to our friendly **************** team at **************. *************************** Team
Zoro offered an item I haven't needed in years and never thought I would find again at a very affordable price. The shipping was lightning fast. So pleased to have found their site.
Business response:
Thank you for taking the time to share your feedback! Delivering a smooth and dependable shopping experience is important to us, and we sincerely appreciate you sharing your thoughts. Please feel free to reach out if we can assist you in the future. Best, Zoro Team
I rely on Zoro for SO MANY things. We are an electrical contractor and I can always rely on Zoro for getting my items to me quickly. They have a huge selection of items that fit pretty much every need.I do, however, still miss the *** logo.
Business response:
We truly appreciate your trust in Zoro and your kind review, *********! Were grateful for your continued business and look forward to being there whenever you need us. Our team is committed to providing reliable service, and your feedback helps reinforce that effort. If you need assistance in the future, were are happy to help! Best, Zoro
I see ZORO has good people there From customer service to product and metal handling. AND...On Time and On The Money, Thanks!
Business response:
Thank you for taking the time to share your positive feedback! We sincerely appreciate your recognition of our customer service team and product quality. Delivering a smooth and dependable shopping experience is important to us, and we appreciate you sharing your thoughts. Please feel free to reach out if we can assist you in the future. Best, Zoro Team
Best customer service ever! Don't hesitate to make a purchase....I ordered an item that my husband needed but apparently ordered the wrong size. Zoro authorized a return and provided a prepaid return label. I placed another order for another size and received the replacement before I had time to drop off the return! Would highly recommend this company!
Business response:
We appreciate your detailed feedback and kind words about our customer service. We are happy to hear the return process was smooth and that the replacement arrived quickly. Were always working to improve, and your comments mean a lot to us. Please dont hesitate to reach out if we can assist you in the future. Best, Zoro Team
I was truly amazed at how fast my order came in.
Business response:
Thank you for sharing your experience, *******! Were glad to hear you were impressed with the speed of your delivery. Providing fast and reliable service is important to us, and we appreciate your feedback. Please feel free to reach out if we can assist you in the future. Best, Zoro Team
Frequently asked questions about Zoro
How is Zoro rated?
Zoro has a 3.5 star rating with 1,306 reviews.
When is Zoro open?
Zoro is closed now. It will open tomorrow at 9:00 a.m.