This profile has been claimed by the business owner or representative.
Zoro
- Industrial Equipment Supplier
- Chicago, IL
About this business
Your Destination for Business Supplies, Equipment & Tools Shop at Zoro and find millions of premium products from thousands of trusted brands, including tools, office supplies, industrial equipment, safety products, and much more. Discover everything you need to keep your business running at one convenient online supplier, with free shipping on orders over $50 when you sign in or sign up for an account. Count on great perks that make your shopping experience even easier, including Net 30 terms and tax-exempt purchases for qu... read more
Location details
500 W Madison St # 4000, Chicago, IL, 60661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Zoro Doesn't Care Zoro. Doesn't. Care. And here's why. Posted on behalf of my husband. I'm writing this as both a customer and as a former customer service representative. The reason I say Zoro doesn't care about customers, even though they claim to be "customer obsessed", is that they've created such a convoluted process for their reps that their reps are constantly in fear of losing their jobs. I can back up my words. I have receipts. As of this writing, more than 80% of the customer service team is failing their "QA" (qua... read more
They knowingly misrepresent their products I ordered a heavy duty bag strap which should thick clasps, and all metal hardware. I got the strap with completely different shaped and thin plastic hardware. I called customer service to make the return, and they told me they only use stock images and work as a Distributor. Ok, so why isn't someone double checking for updates on inventory? I just had my time wasted buying something I guess they don't have anymore.
Super shady company I wish I had found these reviews before I ordered. I purchased a greenworks battery, listed as "new". I thought I'd throw some support to a competitor to amazon as well as save a few bucks in the process. Received an open-box battery. Uhhh? Contacted them, they apologized and sent out a new one. Received the second battery. Same deal. Scratching my head, why are they sending out used batteries? Contacted them again, they apologized, send out another replacement. USED! AGAIN! WTF?!?!? Are these guys for re... read more
Terrible Company I paid for expedited shipping only to have the order not shipped for a week. The communication is awful and the company does not care at all about their customer. DO NOT ORDER FROM THEM.
BUYER BEWARE! I ordered a backflow valve on line with there 20% coupon. All went well and order was accepted. I used my PayPal account to pay. Two hours later I received an email with an updated invoice alnong with an updated email from Paypal with a price change. Upon calling Zoro they told me they could not honor the 20%. No phone call or any communication of any kind, just a "here you go, up your butt" price change! Never again.
Cancelled my order immediately after I sent it They canceled my order after I sent. But the item is still on the site. This is clearly some kind of scam. Stay far away from this company.
Incorrect item received I ordered 60w unclear 120v light bulbs. I received 60W clear 130v bulbs. Picture and description of bulb was different than what I received.
Sucks Ordered a specific item and piggy backed something I didn't really need but could use eventually. The item I couldn't use showed up while the item I needed didn't. Vulture capitalism as it's finest, keep the customers money and don't tell em that what they needed is on backorder but send the doodoo item out. Complete crap
Lowest quality products sold on the site complete garbage I do laptop repairs and use a lot of mini screwdrivers and mid size screwdrivers. They advertise German brand products but none of them are in stock so they use the brand names and images as bate to bring shoppers to the site and sell them garbage. The tips of all of cheap screwdrivers chip and strip very easy and renders the tool useless. I bought "Hilti" German brand screw driver set 20 years ago from Germany for 175 Euros when I was stationed as military there and ... read more
Frequently asked questions about Zoro
How is Zoro rated?
Zoro has a 3.1 star rating with 833 reviews.
When is Zoro open?
Zoro is closed now. It will open on Monday at 9:00 a.m.