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Zoro
- Industrial Equipment Supplier
- Chicago, IL
About this business
Location details
500 W Madison St # 4000, Chicago, IL, 60661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Received my order, when I opened it looked like it had been repackaged everything just tossed in the box multiple parts were broke called customer service she was very helpful, sent out a replacement immediately had it the next day. The package had damage to it ,asked fedex driver to document damage by taking a picture , he refused opened the box to find the contents were also damaged called customer service , Again She was very helpful in taking care of the issue. **************** was great ,everything else not so good !
Business response:
Thank you for bringing this matter to our attention. We are very sorry for any inconvenience this has caused you. Please call our **************** team at ************ for further assistance.
Shipping issues tarnishing a great company!I've ordered from Zoro more than 6 times in the past 60 days and have spent over $2,000. Prior to the past two weeks, I was delighted with the product, pricing and service; however, three of my past five orders have either been incomplete, damaged or defective, and this has cost me a great deal of time and effort resolving Zoro's problems. Clearly, Zoro is experiencing shipping issues. I'm hoping these can be resolved so that I can give them teh 5-star rating which they otherwise de... read more
Business response:
Thank you for bringing this issue to our attention. We are very sorry for any inconvenience this has caused you. Please call our **************** team at ************ for further assistance.
Wow, I am blown away by the bad reviews. I have been using Zoro for over 10 years and have had nothing but excellent service, excellent pricing, lightening fast & accurate delivery. I always use their promo codes for even more savings.
Business response:
Thank you for taking the time to share your experience with Zoro, *****! We truly appreciate your loyalty over the past 10 years and are thrilled to hear that youve consistently received excellent service, competitive pricing, and fast, accurate delivery. Your feedback is greatly appreciated, and we look forward to serving you again.
Website is easy to navigate, the ordering process is clear and shipping is quick.Thank you, Zoro.
Business response:
Thank you for your kind comments! Were happy to know that our website navigation, ordering process, and shipping met your expectations. Your feedback is greatly appreciated, and we look forward to serving you again.
I am hoping that this shipment of incorrect material can be resolved quickly and that I will eventually receive the merchandise I have intended to order.
Business response:
Thank you for bringing this to our attention. Please call our **************** team at ************** and we would be happy to assist in the matter.
Ordered a grocery cart that was too small. Called Zoro and was told to give the cart to someone who could use it, and they immediately refunded my total amount. They were courteous and kind. Wonderful to do business with.
Business response:
Thank you so much for taking the time to share your experience! Were happy to hear our team was able to assist you quickly and provide a smooth resolution. We appreciate your kind words and are glad to know you had a positive experience with Zoro. We look forward to serving you again in the future!
Very good pricing and the shipping was free and fast.
Business response:
Thank you for your kind words! We are happy to hear that you were satisfied with our pricing and fast, free shipping. We appreciate your support and hope to serve you again soon!
I received my Marine grade paint and it's the best I've used so far. It was priced fairly and I have had trouble finding it elsewhere. There was a delay in shipping but other than that everything was good. Last order was faster but I'm guessing it was temporarily out of stock.
Business response:
Hello, Thank you for your feedback regarding your orders shipping. This feedback is key as we continue to learn from our Customers. If there is anything we can assist with further, don't hesitate to reach out to our friendly **************** Agents
Ordered replacement shovel handles but received hoe handles. Wont fit.
Business response:
Thank you for bringing this matter to our attention. Please contact our **************** team at ************* and a representative will be happy to further assist.
Frequently asked questions about Zoro
How is Zoro rated?
Zoro has a 3.5 star rating with 1,306 reviews.
When is Zoro open?
Zoro is closed now. It will open at 9:00 a.m.