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Zoro
- Industrial Equipment Supplier
- Chicago, IL
About this business
Your Destination for Business Supplies, Equipment & Tools Shop at Zoro and find millions of premium products from thousands of trusted brands, including tools, office supplies, industrial equipment, safety products, and much more. Discover everything you need to keep your business running at one convenient online supplier, with free shipping on orders over $50 when you sign in or sign up for an account. Count on great perks that make your shopping experience even easier, including Net 30 terms and tax-exempt purchases for qu... read more
Location details
500 W Madison St # 4000, Chicago, IL, 60661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Poor Delivery (WARNING AVOID AT ALL COST) Promised 48 Hour shipping 5 days later and still no tracking number, Just been told Supplier changed the delivery date I made the purchase from ZORO not their supplier
Order cancelled, credit card charged, no merchandise shipped Ordered a Meyda Tiffany floor lamp. A week later, no shipping notification. Called customer service, and was told that the item is out of stock, and they have to cancel the order. Fine - received confirmation that the order was cancelled, and ordered a different torchiere, at a different web site. Suddenly, I'm receiving an email from Zorro, saying that my credit card was charged again - of course, without my permission, and of course, no merchandise is being shipp... read more
Crooks! Placed an online order on August 5 for product. Product was received completely damaged and unusable. Called and emailed. No reply. Ended up opening a claim with paypal. They ended up send the replacement package 2 weeks later to the completely wrong business in a completely different State. Had to dispute with PayPal again... STILL NO REFUND! It's been nearly a month now, NO Credit was issued and Have not received product. Don't bother calling or emailing because they don't answer phones. Crooked and Unethical. We w... read more
Bussines on rigt way! (sorcastic) Ordered Chandelier from Zoro, Never received product, After weeks and emails to Zoro, "Must send from factory", costumer service explain, Call to factory, "We are don't have this product anymore", But lamp still is still on Zoro wed with 3 Day shipping, I recommended to Zoro and other this virtual type company to start real estate Mars land if it not sold et, picture is free from NASA.web.
Misleading product availability It was my dad's birthday and he wanted a specific (and hard to find) set of Miata headlights that are out of stock everywhere else online. Zoro claimed to have these in stock. I paid for them, waited, four days later they tell me they're out of stock. Seriously? All of these other complaints on here about their lack of customer service are pretty much dead on. If you don't have something in stock and know it, take it off your website and don't tell people you have it in stock. It's misleading ... read more
Do not order unless you want to wait I placed an order on zoro due to the fact that it stated the item would ship within one business day. 3 days later & counting the item has not shipped. I called customer support & spoke to Rachel, who told me that on her internal system, the item would not ship for 3-5 business days. I asked how long it would take to get a refund if I decided to cancel. She said between 7-10 business days. She said if the item hasn't shipped by the 5th business day to call back! I understand there's a sho... read more
Goofy Sounds like reps respond to a script, do NOT listen well! Will not return. Fixed, but very troublesome.
Chicken with Head Cut Off If price and customer service were not the only redeeming factors of this company I would take business elsewhere. Website is horrible. Search parameters and results are amateur. Site will not keep you logged in. 10 min of inactivity and site logs you out. Some items show as "In Stock" and are actually back ordered or no longer available or extended lead time to ship. They keep trying to fix or amend website. They need to start from scratch and ditch the current version. Since Grainger has purchased... read more
STAY AWAY! STAY AWAY! I placed an order last week. As soon as the order was placed, I got an email stating it would be shipped out the next day, ground. Then within 30 minutes they sent me something asking to rate them. I stated the purchasing process was fabulous but I'd wait to make any other comments. I wanted to see how fast I got my items, and the condition. Well, today, 1 week later, they send me an email that the order isn't going to be shipped. The supplier doesn't have anymore. That can't be true since the product i... read more
Frequently asked questions about Zoro
How is Zoro rated?
Zoro has a 3.1 star rating with 833 reviews.
When is Zoro open?
Zoro is closed now. It will open on Monday at 9:00 a.m.