This profile has been claimed by the business owner or representative.
Zoro
- Industrial Equipment Supplier
- Chicago, IL
About this business
Your Destination for Business Supplies, Equipment & Tools Shop at Zoro and find millions of premium products from thousands of trusted brands, including tools, office supplies, industrial equipment, safety products, and much more. Discover everything you need to keep your business running at one convenient online supplier, with free shipping on orders over $50 when you sign in or sign up for an account. Count on great perks that make your shopping experience even easier, including Net 30 terms and tax-exempt purchases for qu... read more
Location details
500 W Madison St # 4000, Chicago, IL, 60661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
No reply, no service, no support, no product... I placed an order with Zoro.com and have been waiting for a shipping confirmation for about two weeks. I've then called customer support and sent multiple e-mails asking about the status of my order. I was promised to get an update as soon as they hear from the vendor (seems like they sell products that are supposed to be delivered from China). After a month of waiting for the update (nobody has ever called or sent an e-mail to me), I had to cancel the order. No deal with these... read more
Bad search & payment experience When using the search filter (I was using my phone} if you have an item selected then go back and try to add another option, the filter window closes. You can't add multiple filters! You have to delete the filter you are using then go back and try a different filter. I wasn't able to buy the parts I was looking for! The payment process was such a headache I decided not to buy the $10 parts to fix my $40 cooler, I went straight online and bought a whole new cooler! When entering an address, eve... read more
Deceived about order for 10gal trashcan lid Talked to Larry about ordering 10gal trashcan lid. When I received my order it was the wrong size. Called back and talked to Sam. She said the correct lid wasn't available anymore. Why would I be sent wrong lid if correct one wasn't available? Will be given my purchase money back minus shipping cost. Felt like they should have reimbused me for the whole cost. They knowingly sent me the wrong lid. Shipping is on them.
3 out of 4 orders screwed up! I've spent lots of time on the phone with customer service and the individuals I have worked with have been kind and professional, however, my experience overall has been terrible. I've place 4 orders with them and 4 of them had to ultimately be cancelled because while the site indicated the items were in stock, this was not the case, and moreover, a couple of them weren't expected to be available for over 2 months. My last order got completely screwed up - I'm still not sure what exactly happen... read more
Don't order from them Do yourself a favor and find a different company to do business with. Our first order was "lost" so they offered to send another one or a refund and we were only a little annoyed at this point, after that pleasant phone conversation we waited for the promised email with the new tracking number for the new shipment. The item in question was a freight item as it weighed over 100 lbs. The email didn't come for another 5 days which we had to call to get a tracking number to locate said product. Once the ite... read more
Horrible service I ordered a 36 ft aluminum ladder on June 17th for $404.00 out the door and before I ordered it, it was not back ordered and it said it would ship out in one business day and then I emailed Zoro on Sunday June 20th asking if the ladder is going to be shipped out because all of a sudden it's reading back ordered and then I called this morning and the girl said it was back ordered so I canceled my order then went back online and then the same ladder is not back ordered but the price has skyrocketed for the sam... read more
Wrong color received, difficulties getting return label We ordered the Mint colored pendant and what we received is more of a blue pendant. We tried emailing them but had no response. We called and they asked for pictures to "have sent this over to the vendor to review". This was almost 2 weeks ago. We were going to exchange them but now we will be returning them due to their lack of response but the only thing we hear from them is the vendor is reviewing our pictures. They have tried to say that each one is individually mad... read more
You may never get your order. Terrible company. I ordered a large raft for a Memorial river trip on 5/19 and it says "Item ships in 3-5 days". A month later I still have not received the item. When you contact them the respond with the same template email saying that it is the vendors fault. "I apologize for the delay and any inconvenience this has caused you. We are finding suppliers can be difficult to reach right now, causing more delays than normal, but we will continue working on your request until we can provide you wi... read more
"That will take another 5 to 6 business days" I have been trying to order a surge protected receptacle. Everytime I contact them the only answer I get is " It will take 5 to 6 business days to get an answe". BS! They act like they don't need the business. I say give them what they want. LOUSY COM
Frequently asked questions about Zoro
How is Zoro rated?
Zoro has a 3.1 star rating with 833 reviews.
When is Zoro open?
Zoro is closed now. It will open on Monday at 9:00 a.m.