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Zoro
- Industrial Equipment Supplier
- Chicago, IL
About this business
Your Destination for Business Supplies, Equipment & Tools Shop at Zoro and find millions of premium products from thousands of trusted brands, including tools, office supplies, industrial equipment, safety products, and much more. Discover everything you need to keep your business running at one convenient online supplier, with free shipping on orders over $50 when you sign in or sign up for an account. Count on great perks that make your shopping experience even easier, including Net 30 terms and tax-exempt purchases for qu... read more
Location details
500 W Madison St # 4000, Chicago, IL, 60661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Don't order from them Do yourself a favor and find a different company to do business with. Our first order was "lost" so they offered to send another one or a refund and we were only a little annoyed at this point, after that pleasant phone conversation we waited for the promised email with the new tracking number for the new shipment. The item in question was a freight item as it weighed over 100 lbs. The email didn't come for another 5 days which we had to call to get a tracking number to locate said product. Once the ite... read more
Horrible service I ordered a 36 ft aluminum ladder on June 17th for $404.00 out the door and before I ordered it, it was not back ordered and it said it would ship out in one business day and then I emailed Zoro on Sunday June 20th asking if the ladder is going to be shipped out because all of a sudden it's reading back ordered and then I called this morning and the girl said it was back ordered so I canceled my order then went back online and then the same ladder is not back ordered but the price has skyrocketed for the sam... read more
Wrong color received, difficulties getting return label We ordered the Mint colored pendant and what we received is more of a blue pendant. We tried emailing them but had no response. We called and they asked for pictures to "have sent this over to the vendor to review". This was almost 2 weeks ago. We were going to exchange them but now we will be returning them due to their lack of response but the only thing we hear from them is the vendor is reviewing our pictures. They have tried to say that each one is individually mad... read more
You may never get your order. Terrible company. I ordered a large raft for a Memorial river trip on 5/19 and it says "Item ships in 3-5 days". A month later I still have not received the item. When you contact them the respond with the same template email saying that it is the vendors fault. "I apologize for the delay and any inconvenience this has caused you. We are finding suppliers can be difficult to reach right now, causing more delays than normal, but we will continue working on your request until we can provide you wi... read more
"That will take another 5 to 6 business days" I have been trying to order a surge protected receptacle. Everytime I contact them the only answer I get is " It will take 5 to 6 business days to get an answe". BS! They act like they don't need the business. I say give them what they want. LOUSY COM
Order never shipped, 3rd party vendor not legitimate... no working phone number My first order with Zoro. It's been about a month since I placed my order and a product represented to ship within 10 days still has not shipped. A Zoro representative stated that the 3rd party vendor to ship the order was Marmon Retail Store Equipment LLC and gave me a phone number for the company as *******317. I dialed the number to find out if/when they would ship the order. The phone number I was given was not a working number. I googled the... read more
Horrible Customer Service I work for a multi-billion dollar company and simply asked to be sent a quote for very large ticket item. Did NOT ask for discount! Need to have very large purchases pre-approved. This would have been 1st of many orders to follow to replace all of our stairs. Cannot call - left on eternal hold. Tried customer service email and received reply to just order online - no special pricing. So very frustrated.
3rd party order Even though I read about their low track record on 3rd party orders, I thought I would give them a try. The experience for me was no better. When I contacted them they said my item was on back order, yet it showed in stock when I ordered it. They never bothered to tell me right away. This was my first order, and it will be the last. Surprised they are still in business.
Worst experience I ordered a desk from zoro, worst customer service. The order was supposed to arrive on the 6th of April, they tried delivering it on the 9th and the reason they couldn't deliver it was because the trailer didn't fit in the parking lot mind you we are in a professional building with lots of space to park. So I ended up receiving the following Monday only for the delivery guy to tell me he can't deliver it because it's too heavy for him oh and they don't deliver to the second floor (I had already spoken to a ... read more
Frequently asked questions about Zoro
How is Zoro rated?
Zoro has a 3 star rating with 764 reviews.
When is Zoro open?
Zoro is closed now. It will open on Monday at 9:00 a.m.