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Zoro
- Industrial Equipment Supplier
- Chicago, IL
About this business
Your Destination for Business Supplies, Equipment & Tools Shop at Zoro and find millions of premium products from thousands of trusted brands, including tools, office supplies, industrial equipment, safety products, and much more. Discover everything you need to keep your business running at one convenient online supplier, with free shipping on orders over $50 when you sign in or sign up for an account. Count on great perks that make your shopping experience even easier, including Net 30 terms and tax-exempt purchases for qu... read more
Location details
500 W Madison St # 4000, Chicago, IL, 60661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Misleading Ad Get 10% off in your first purchase, I did then I was told that Dewalt didn't take coupons or discount. After ready to pay. Called CS they don't care.
LARGEST GARBAGE (Rhyme intended) This entire website is absolute trash. This was my second time ordering from them (gave them a second chance) and they screwed me once again. The first order they triple charged my debit card. TRIPLE CHARGE! Being debit, it was a hassle explaining this transaction to my bank since Zoro customer service did not properly cooperate. I forgave them for this, for someone may have had a bad day. Oh well, that's life. The second, most recent issue happened just this month (2/1 - present). I ordered ... read more
Send Them Your Money But Don't Expect Anything In Return! I bought a dresser from them which did not arrive. I emailed multiple times for assistance, but got copy and paste emails in response. They have no interest in resolving the problem.
Black hole Ordered an item. Two weeks later no shipping update, so I sent an email to customer support. Turns out the item was discontinued. If I hadn't reached out... not sure the order status would have ever changed. Two stars because at least customer service responded within 24 hours.
Shipping Once I ordered there a screwdriver set and was waiting for my purchase for almost three month! The product is good but service leaves something to be desired.
The worst service all the way around. Horrible service all the way around: Ordered a part I needed. They sent me a box with hardware missing. Then they wouldn't send me a replacement until they were sure I sent this junk back. I sent it back, days past, I received no confirmation of replacement, so I called. They added some steps to returns that the first person didn't mention. We got it settled. The replacement arrived a day after it should have been delivered in a thrashed box and again, the hardware was missing. Three wee... read more
Pictures never match items Bought overshoes on several tries... wrong ones every time! Supposed to be the yellow bottom/ black top kind.(see picture) Customer service swore they were the right ones and still got sent the wrong ones again and again. Customer service wait time pretty extreme... over 15-30 minutes on average.
Very poor communication and customer service! I placed an order on Dec 4 which was to ship in 10 business days. It is now about two weeks later and still no shipping information and they can't provide me with any form of ETA. Just some communication, even bad news, is better than none!
HORRIBLE COMPANY! This company has no clue. They sell items and claim they are in stock and then blame 3rd party vendors when they do not ship. Every excuse imaginable and they change the excuses all the time (Covid, Shipping issue, damaged containers at the ports, etc). DO NOT WASTE YOUR TIME!
Frequently asked questions about Zoro
How is Zoro rated?
Zoro has a 3.1 star rating with 833 reviews.
When is Zoro open?
Zoro is closed now. It will open on Monday at 9:00 a.m.