Zoro

LENA M. 

on SiteJabber

5 years ago

Terrible Customer Service - Did not deliver goods Hours of time wasted on hold. I ordered preschool tables on zoro.com. They did not arrive when promised. Waited a month! I sent three emails inquiring about the status, none of which were answered. I am now on hold for ages, which is the ONLY way to cancel the order! 

Jessica W. 

on SiteJabber

5 years ago

Virtually no customer service No one answers emails. No one answers the phone. Item is sitting at pending fulfillment for multiple weeks now. Inventory is clearly messed up, and no one is taking care of the issues. No way to cancel order unless speaking to a real person. 

Kaz K. 

on SiteJabber

5 years ago

False promise on inventory They show that they have product on inventory and when you place an order, they send you messages that is delayed --- I ordered a product on early June for delivery in that week --- now they are sending emails that the product may be shipped July 31 -- when you call -- they profusely & uselessly apologize and say product is in "high demand." They just want to take your order and ship it whenever they have it while they misrepresent their inventory on their website... I will never buy anything from ... read more

Dmitriy K. 

on SiteJabber

5 years ago

Terrible company Ordered an item about 5 weeks ago. Waited for a month. No communication from Zoro.com. Reached out to them and requested am update on the status of my order. Waited for a week. Not a word. Sent another request. Nothing. Time to cancel the order and write an honest feedback. 

Jennifer S. 

on SiteJabber

5 years ago

Unresponsive I put an order on May 7. I haven't received it yet. I have inquired about it 3 times as of today, June 25. Two weeks ago I received an apology but no further information. At this point, I really don't expect my order to arrive. 

FirstTime C. 

on SiteJabber

5 years ago

Poor Customer Service I agree with the current overall rating: "The most common issues with Zoro.com are around customer service, which is not as good as expected by some customers." I placed an order 7 days and haven't received any shipping information yet. I just spent an hour on their customer service phone line only to hear about a hundred times how important my call is to Zoro. My phone ran out of juice before anyone answered my call. 

Chad J. 

on SiteJabber

5 years ago

Zoro.com actively competing for title of worst retailer. I ordered a chair for our office as I needed to replace a broken one. The price at Zoro.com seemed right and I was ordering one anticipating that we would be ordering many others in the future. NOPE! The order was placed on May 21st. As of June 22nd it still says "ORDER PENDING". The company's webpage even says "Please allow UP TO 20 business days for fulfillment" well, 20 business day was well passed. I called customer service & I was told the chair was not scheduled ... read more

Marvin W. 

on SiteJabber

5 years ago

Lumber Guide Tool broke just tightening the bolts to hold it on the chain saw. The cast iron split simply hand tightening. Piece of garbage. I can't get through to customer service, poor directions. Glad it only costs $30 dollars to find out. DON'T DO BUSINESS WITH THIS COMPANY! 

Jose E. 

on SiteJabber

5 years ago

COMPLAINT CUSTOMER SERVICE Why do u guys have a phone #, & not answering it & hearing that same recording crap & keeping people waiting like fools for no reason? When all we want to do is place an order with your company. Change your customer service protocol, it's___t!