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Zoro
- Industrial Equipment Supplier
- Chicago, IL
About this business
Location details
500 W Madison St # 4000, Chicago, IL, 60661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Had what I could not find in a store. Shipped it quickly and at a good price.
Business response:
We appreciate your review and are pleased to hear you were satisfied with the product, pricing, and shipping speed. Thank you for your feedback! If you need any further help assistance, don't hesitate to reach out. Best, Zoro Team
I am impressed with Zoros customer service! One damaged piece of an order and within hours, they re-sent my order wih replacements!Kudos! Excellent communication, *****************. Prices fair too. Thanks so much!
Business response:
We truly appreciate your kind and detailed feedback. Our team is committed to continually improving the shopping experience, and were glad to know we met your expectations. Please feel free to reach out if we can assist you in the future. Best, Zoro Team
After over 20 years of use, my current, aged snow shovel broke and I needed a new high quality steel snow shovel replacement. No local stores had this in stock. Looking on line I found a few, but the shipping charges were astronomical for ground shipping, costing more than the shovel. And then I found a similar shovel at Zoro. The shipping was only $5.00. I didn't expect it to come the next day, but it did! I was very impressed.
Business response:
Dear ********, Thank you for your kind and thorough review. We're always working to make our shopping experience better for our customers, and we're glad you had a great experience. If you need any further help, don't hesitate to reach out. Best, Zoro Team
Received my order, when I opened it looked like it had been repackaged everything just tossed in the box multiple parts were broke called customer service she was very helpful, sent out a replacement immediately had it the next day. The package had damage to it ,asked fedex driver to document damage by taking a picture , he refused opened the box to find the contents were also damaged called customer service , Again She was very helpful in taking care of the issue. **************** was great ,everything else not so good !
Business response:
Thank you for bringing this matter to our attention. We are very sorry for any inconvenience this has caused you. Please call our **************** team at ************ for further assistance.
Shipping issues tarnishing a great company!I've ordered from Zoro more than 6 times in the past 60 days and have spent over $2,000. Prior to the past two weeks, I was delighted with the product, pricing and service; however, three of my past five orders have either been incomplete, damaged or defective, and this has cost me a great deal of time and effort resolving Zoro's problems. Clearly, Zoro is experiencing shipping issues. I'm hoping these can be resolved so that I can give them teh 5-star rating which they otherwise de... read more
Business response:
Thank you for bringing this issue to our attention. We are very sorry for any inconvenience this has caused you. Please call our **************** team at ************ for further assistance.
Wow, I am blown away by the bad reviews. I have been using Zoro for over 10 years and have had nothing but excellent service, excellent pricing, lightening fast & accurate delivery. I always use their promo codes for even more savings.
Business response:
Thank you for taking the time to share your experience with Zoro, *****! We truly appreciate your loyalty over the past 10 years and are thrilled to hear that youve consistently received excellent service, competitive pricing, and fast, accurate delivery. Your feedback is greatly appreciated, and we look forward to serving you again.
Website is easy to navigate, the ordering process is clear and shipping is quick.Thank you, Zoro.
Business response:
Thank you for your kind comments! Were happy to know that our website navigation, ordering process, and shipping met your expectations. Your feedback is greatly appreciated, and we look forward to serving you again.
I am hoping that this shipment of incorrect material can be resolved quickly and that I will eventually receive the merchandise I have intended to order.
Business response:
Thank you for bringing this to our attention. Please call our **************** team at ************** and we would be happy to assist in the matter.
Ordered replacement shovel handles but received hoe handles. Wont fit.
Business response:
Thank you for bringing this matter to our attention. Please contact our **************** team at ************* and a representative will be happy to further assist.
Frequently asked questions about Zoro
How is Zoro rated?
Zoro has a 3.3 star rating with 1,068 reviews.
When is Zoro open?
Zoro is closed now. It will open tomorrow at 9:00 a.m.