Birdeye
BIRDEYE FOR BUSINESSES
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Aaron N. on Capterra
4 years ago
07/25/2019, 06:18 AM
Highly recommend in any sales business!
Pros: It's easy to use and easy to capture reviews. In this day and age, online presence is super important and our future clients are going on the internet before they choose a real estate agent. We want to not only have the most reviews, but the most five star reviews and BirdEye makes that easy.
Cons: I really have not had any negative issues with the software. It delivers on helping me get lots of good reviews. The page also comes up high on the SEO when someone googles my name.
Overall: I would recommend it to anyone in any business that is trying to reach new customers online.
Chris aka Flipper on iTunes
4 years ago
07/24/2019, 04:59 AM
An Answer for us
In our business, the teams that work in the field are tired at the end of the day. We have been having difficulty having them ask for a referral. We had office staff ask for referrals.
The office staff doesn't have the same relationship with the customers as the technicians in the field do.
We tried Birdeye not knowing what would happen. We are very happy with the results. I suggest trying Birdeye and seeing the results.
Pamela K. on Capterra
4 years ago
07/22/2019, 07:09 AM
BirdEye Substantially Built Clients Businesses
Pros: The ease of use and the technical support are my favorite aspects of the software. Simple to set up and whenever in need, the technical support department is wonderful!!!!! I deal with a number of third party companies - tech support here is above and beyond. Best of all, the software really makes a difference for my clients as everyone thrives and flourishes on good reviews if so deserving!
Cons: In some ways it is a bit basic. Would like more control over the look and feel of the product - sometimes being told a change cannot be made. Also, would prefer more control on my end - rather than having to rely on tech support - although again they are a pleasure to work with.
Overall: As a reseller of the product, not only is there money to be made, it really works. I look like a superstar to my clients growing their businesses substantially....
Yash P. on Capterra
4 years ago
07/22/2019, 02:20 AM
Love it!
Pros: An easy to use, everyday kind of software that is great!
Cons: The ability to respond back to Google reviews directly from emails should be implemented.
Overall: The company and the employees all go out of their way to do exceptional work!
Verified Reviewer on Capterra
4 years ago
07/18/2019, 03:32 AM
Useful but not necessary
Pros: I enjoyed the ease and extra time I had by having an automated review management software. The practice did indeed get more and better reviews because of BirdEye
Cons: For the price, one can do without it if you have a dedicated person managing your reviews and making it a priority or even better if this is already included as a feature with your scheduling system (which a lot do nowadays).
Overall: When I had one unfair, poor review I tried to work with customer service to mitigate the effects and they were not as helpful or proactive as I would have expected.
Stacy D. on Capterra
4 years ago
07/12/2019, 01:32 AM
very useful
Pros: This software provides very useful customer information
Cons: I do not have any negative comments about this software
Russ A. on Capterra
4 years ago
07/08/2019, 09:18 AM
Great solution for SMBs
Pros: BirdEye is a great, one-stop shop of solutions for SMBs who want to generate more reviews and manage their online location data - at an affordable annual subscription cost.
Cons: BirdEye's UI was not always responsive, and I was only working with data from a single location.
Overall: If you're looking for online review generation and Power Listings, BirdEye is worth considering. They were less expensive than some of their competitors and offered a very hands-on support team. If I were only managing a single location, I would probably end some contracts and save money by going with BirdEye!
Kris R. on SiteJabber
4 years ago
07/03/2019, 03:09 AM
definitely something new
I was doubtful at first when I heard about it and then a very good friend referred me and said to see for myself. Now I'm a believer!
Kris R. on SiteJabber
4 years ago
07/03/2019, 01:21 AM
“definitely something new”
I was doubtful at first when I heard about it and then a very good friend referred me and said to see for myself. Now I'm a believer!