Birdeye

Megan S. 

on Birdeye

2 years ago

"Best Tool for Review Monitoring & Response with Expert Support that truly cares about your business!" What do you like best about Birdeye? The inbox feature is incredible, the reports, insights, I honestly cannot pick what I like the most as this is the most robust platform I have ever used, and it saves me SO much time. The BirdEye employees that serve as our company's designated support have been the most responsive, helpful, thoughtful, and educational representatives I have ever worked with when it comes to platform man... read more

Justine P. 

on Birdeye

2 years ago

"Birdeye Review" What do you like best about Birdeye? Birdeye is extremely helpful with filtering and organizing our businesses by location so we can track reviews, reports and insights in an easy to use fashion. We are able to track trending topics and filter through positive and negative. Birdeye organizes our reviews from all available platforms so we can easly respond to our guests. What do you dislike about Birdeye? We would like to see Birdeye come out with a feature so we can filter the reviews by the day, not just th... read more

haynes h. 

on Birdeye

2 years ago

"Innovative and intuitive platform that makes reputation management a breeze!" What do you like best about Birdeye? The interface is easy to navigate, which streamlines the process and creates efficiency. This is a huge key for us as we have many other areas to focus on and manage. What do you dislike about Birdeye? I haven't discovered anything negative at this point. Everything has been fairly intuitive and the support team at Birdeye has been excellent! They're willing to hop on calls to walk through everything and know t... read more

Jason S. 

on Birdeye

2 years ago

"BirdEye has done wonders for us! Highly recommend!" What do you like best about Birdeye? The significant increase in 5-star Google reviews. Also, Sahil has been great. Always gets back to me in a timely manner whenever I have questions. What do you dislike about Birdeye? There's honestly nothing I would change about the BirdEye setup. It's working great for us. What problems is Birdeye solving and how is that benefiting you? More and more of our customers have said they decided to make an appointment with us because of all ... read more

Allison T. 

on Birdeye

2 years ago

"Great tool to increase customer engagement!" What do you like best about Birdeye? Birdeye helps us keep in contact with our customers and also increases the likelihood of return customers. through this platform we are able to respond to customer's good and bad reviews, thus giving us capabilities to make and wrongs, right. What do you dislike about Birdeye? I do not see any downsides. Our success team is very helpful with anything we need. What problems is Birdeye solving and how is that benefiting you? They also have multi... read more

Angela C. 

on Birdeye

2 years ago

"Birdeye has been an awesome social media solution for our business" What do you like best about Birdeye? The ease of sending campaigns to solicit feedback from our customers to tracking, monitoring and responding to patient reviews is very simple. What do you dislike about Birdeye? The format for uploading the customer list. What problems is Birdeye solving and how is that benefiting you? We have gone from less than a 3.0 Google score to over 4.5. It has attracted more new customers to our business. 

Emily B. 

on Birdeye

2 years ago

"Great platform!" What do you like best about Birdeye? It's nice to have all reviews accessible in one location. What do you dislike about Birdeye? No pre-scheduling on twitter and linkedin What problems is Birdeye solving and how is that benefiting you? Reviews all in 1 place. prescheduling posts in facebook and insta 

Amanda R. 

on Birdeye

2 years ago

"It’s been pretty good, the communication is good and they work really hard to meet our needs." What do you like best about Birdeye? I like the smooth communication and needs being met. They do well representing the data. The people who work there make the experience a lot better because they put the time to make sure we get the results we want. What do you dislike about Birdeye? I can't think of any downsides; it's a great tool. The UI could be a little updated. I think the tools that are provided are pretty food but can us... read more

Bree B. 

on Birdeye

2 years ago

"Easy to use and very comprehensive!" What do you like best about Birdeye? The fact that it brings in multiple channels and platforms is so helpful! What do you dislike about Birdeye? Notifications aren't always consistent, especially during busier seasons. What problems is Birdeye solving and how is that benefiting you? We are bringing in overall brand reviews to our local communities.