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Birdeye - Palo Alto, CA
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"great system to get reviews from customers and for new business also" What do you like best about Birdeye? I like the fact thaty it looks proffessional and separates us from other companies in our industry What do you dislike about Birdeye? I dislike the fact that customers even the happy ones never have the time to review Recommendations to others considering Birdeye: I recommend to any business ! value is there - I didnt think so at the beggining but i realize now it important What problems is Birdeye solving and how is t... read more
"Best way to get reviews." What do you like best about Birdeye? Love the full control of the software. Very easy to use. What do you dislike about Birdeye? Birdeye needs to add more review collecting platforms. What problems is Birdeye solving and how is that benefiting you? Getting more reviews and online chat system for my website.
Business response:
Awesome, thank you for sharing! Happy to hear that you're enjoying the platform and the various tools. :)
"Chat support is the best!" What do you like best about Birdeye? When I used the chat support, I found the representative to be very thorough and patient. What do you dislike about Birdeye? Everything was great. There is nothing that I dislike. Recommendations to others considering Birdeye: Get this software and support. It has everything you need to engage your customer. What problems is Birdeye solving and how is that benefiting you? I am understand what "kind" of customers are reviewing my location, as well as what segmen... read more
"Great Way to Collect Reviews" What do you like best about Birdeye? Easy way to collect reviews from clients. What do you dislike about Birdeye? It is on the expensive side--best for established businesses. What problems is Birdeye solving and how is that benefiting you? Cohesive way to get reviews that is easy for all involved.
"Birdeye works pretty well. Has a lot of cool features. Easy to use. Can be glitchy sometimes." What do you like best about Birdeye? I like the analytics. Reviewing ratings from across the internet on one platform. What do you dislike about Birdeye? Surveys can be glitchy at times. It can take awhile to get it working properly. Recommendations to others considering Birdeye: It is good. Not amazing. Birdeye gets the job done but does have some glitches and is not perfect. What problems is Birdeye solving and how is that be... read more
"The BirdEye support team has been super helpful since we have begun using their platform!" What do you like best about Birdeye? The BirdEye platform is very straight forward and easy to use! What do you dislike about Birdeye? Not being able to share Facebook reviews onto Google. What problems is Birdeye solving and how is that benefiting you? Our review ratings! Benefits our company perception and sales efforts.
"The website is very easy to use! Trainings are very informative" What do you like best about Birdeye? The multiple features the website has to offer. What do you dislike about Birdeye? The pricing may be a little high for small business owners who would like to sign up for BirdEye. Recommendations to others considering Birdeye: I would advise others to take advantage of the amazing trainings given by the BirdEye Staff. It makes understanding the website a lot easier. What problems is Birdeye solving and how is that benefiti... read more
Business response:
Love that you're using customer feedback to enhance your business! Customer obsession is a key value of ours at BirdEye, so please let us know if you need any additional support!
"Makes it easier for your client's to leave reviews!" What do you like best about Birdeye? Ease of use. I like being able to send our clients a link to their phone and email that takes them right to our Google and Facebook pages. I also love the message section and how it complies the messages from all of our platforms in the same spot. What do you dislike about Birdeye? Sometimes it is still hard to get reviews from our clients. If you added an incentive option that would be great. If we could add an instant e-gift card for... read more
Business response:
Hi Laura, great feedback! Glad to hear that our system has been helpful with gaining reviews and staying on top of responding to messages. Thank you so much for taking the time to share with us :)
"Informative" What do you like best about Birdeye? Birdeye is easy to use. We get feedback from our clients that we wouldn't otherwise receive. What do you dislike about Birdeye? Nothing. So far Birdeye has exceeded my expectations. Recommendations to others considering Birdeye: BirdEye is an excellent tool for clients to provide feedback of the services provided to them. I would highly recommend BirdEye. What problems is Birdeye solving and how is that benefiting you? We are able to get our clients feedback on the services ... read more
Business response:
Love it! Thank you so much for sharing your experience and for the high recommendation!! We appreciate you choosing BirdEye!
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,481 reviews.
When is Birdeye open?
Birdeye is open now. It will close at 6:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com