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Birdeye - Palo Alto, CA

4.9

    Location details

    WeekdayScheduleStatus
    Mon9:00 a.m. to 6:00 p.m.
    Tue9:00 a.m. to 6:00 p.m.
    Wed9:00 a.m. to 6:00 p.m.
    Thu9:00 a.m. to 6:00 p.m.
    Fri9:00 a.m. to 6:00 p.m.
    SatClosed
    SunClosed
    4.97,467 reviews
    Select a rating
    Timothy S.'s profile image
    Timothy S. 
    on Birdeye

    3 years ago

    "Fantastic End to End Solution for Review Mgmt and Local Listings | Great Customer Service" What do you like best about Birdeye? Ease of use for the interface and reporting. We've been able to roll out service to 60+ locations and ~120 employees without any major hiccups. Our Birdeye team is always available and on-point for fixing issues / escalating bugs etc. Birdeye has been a real game changer for us - allowing our entire C-Suite to have access to the daily review counts and easily spotlight patient issues at our local c... read more

    Verified User in Recreational Facilities and S.'s profile image
    Verified User in Recreational Facilities and S. 
    on Birdeye

    3 years ago

    "Still New to BirdEye but it seems good" What do you like best about Birdeye? It intuitive to use and the team there is great to work with What do you dislike about Birdeye? couldn't say yet, haven't really worked with it long enough. The social media management tool still needs to be more robust to keep it competitive with other platforms out there. Recommendations to others considering Birdeye: This is a good rep management tool What problems is Birdeye solving and how is that benefiting you? No issues so far. I did not re... read more

    Verified User in Alternative Dispute R.'s profile image
    Verified User in Alternative Dispute R. 
    on Birdeye

    3 years ago

    "Superior Service and System" What do you like best about Birdeye? Absolutely the EASIEST system to navigate. You get and are given a HUGE audience. If it's marketing and/or advertising you're looking for...this is it. Absolutely cannot say enough wonderful things about their employees who are there to help, if you have any questions. Bianca is a top notch!! What do you dislike about Birdeye? Nothing - what's the dislike? The system is amazing! Recommendations to others considering Birdeye: Why are you waiting? What problems... read more

    Mark K.'s profile image
    Mark K. 
    on Birdeye

    3 years ago

    "Your Success is Their Success" What do you like best about Birdeye? BirdEye cares about their subscribers' success because it translates into their success. What do you dislike about Birdeye? It can be confusing for more senior-aged users; inability to leave reviews on sites without account for that site. What problems is Birdeye solving and how is that benefiting you? more exposure online 

    Verified User in Hospital & Health C.'s profile image
    Verified User in Hospital & Health C. 
    on Birdeye

    3 years ago

    "Birdeye will change your business" What do you like best about Birdeye? Our company liked the immediate improved response from patients. We tried for years to encourage reviews from our patients. Met with frustration and exhausting all resources, we found Birdeye and within the first day we received positive reviews. This increased not only our reputation but also our SEO ranking as well. What do you dislike about Birdeye? I can't think of a single thing we don't like. Their customer service is something you unfortunately d... read more

    Susan L.'s profile image
    Susan L. 
    on Birdeye

    3 years ago

    "I really enjoy BirdEye" What do you like best about Birdeye? How easy it is to use. I like having all reviews in one place. What do you dislike about Birdeye? Nothing. I have not found anything I do not like. Recommendations to others considering Birdeye: It as been extremely helpful. What problems is Birdeye solving and how is that benefiting you? I am able to respond to reviews quicker. 

    Verified User in Legal S.'s profile image
    Verified User in Legal S. 
    on Birdeye

    3 years ago

    "Remarkable Program" What do you like best about Birdeye? It's a very quick experience for the reviewer. It takes moments What do you dislike about Birdeye? There is nothing I dislike about BirdEye. Recommendations to others considering Birdeye: What are you waiting for What problems is Birdeye solving and how is that benefiting you? Increase in positive reviews. Increase in volume of reviews. 

    Business response:

    Thank you for sharing your feedback! So happy to hear how the BirdEye platform has benefited your businesses! It truly makes a difference when it's easier for the customer to leave a review.  

    Verified User in Renewables & E.'s profile image
    Verified User in Renewables & E. 
    on Birdeye

    3 years ago

    "Great support to have on Car Dealer!" What do you like best about Birdeye? I appreciate that Birdeye offers you feel-based input and you can quickly distinguish good feedbacks from poor reviews and combine comments from a variety of other sites through Birdeye. It is really useful to be able to distinguish the great feedback from the poor reviews as it helps us to take note of the positive reviews in our platform, on fenced product pages, as case studies on microsites our platform etc. The bad comments are positive because ... read more

    Business response:

    Love the thorough feedback! Taking the bad comments and using them to enhance products and the business as a whole is a great and positive way to improve a customer's experience. Keep up the good work!  

    Verified User in C.'s profile image
    Verified User in C. 
    on Birdeye

    3 years ago

    "great system to get reviews from customers and for new business also" What do you like best about Birdeye? I like the fact thaty it looks proffessional and separates us from other companies in our industry What do you dislike about Birdeye? I dislike the fact that customers even the happy ones never have the time to review Recommendations to others considering Birdeye: I recommend to any business ! value is there - I didnt think so at the beggining but i realize now it important What problems is Birdeye solving and how is t... read more

    Frequently asked questions about Birdeye

    How is Birdeye rated?

    Birdeye has a 4.9 star rating with 7,467 reviews. 

    When is Birdeye open?

    Birdeye is open now. It will close at 6:00 p.m.  

    Need help? Contact us.

    Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com