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Birdeye

4.9
  • Palo Alto, CA

Location details

WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.97,057 reviews
5
6,660
4
296
3
28
2
0
1
0
73 reviews have no rating
Angela C.'s profile image
Angela C. 
on Birdeye

2 years ago

"Birdeye has been an awesome social media solution for our business" What do you like best about Birdeye? The ease of sending campaigns to solicit feedback from our customers to tracking, monitoring and responding to patient reviews is very simple. What do you dislike about Birdeye? The format for uploading the customer list. What problems is Birdeye solving and how is that benefiting you? We have gone from less than a 3.0 Google score to over 4.5. It has attracted more new customers to our business. 

Emily B.'s profile image
Emily B. 
on Birdeye

2 years ago

"Great platform!" What do you like best about Birdeye? It's nice to have all reviews accessible in one location. What do you dislike about Birdeye? No pre-scheduling on twitter and linkedin What problems is Birdeye solving and how is that benefiting you? Reviews all in 1 place. prescheduling posts in facebook and insta 

Amanda R.'s profile image
Amanda R. 
on Birdeye

2 years ago

"It’s been pretty good, the communication is good and they work really hard to meet our needs." What do you like best about Birdeye? I like the smooth communication and needs being met. They do well representing the data. The people who work there make the experience a lot better because they put the time to make sure we get the results we want. What do you dislike about Birdeye? I can't think of any downsides; it's a great tool. The UI could be a little updated. I think the tools that are provided are pretty food but can us... read more

Bree B.'s profile image
Bree B. 
on Birdeye

2 years ago

"Easy to use and very comprehensive!" What do you like best about Birdeye? The fact that it brings in multiple channels and platforms is so helpful! What do you dislike about Birdeye? Notifications aren't always consistent, especially during busier seasons. What problems is Birdeye solving and how is that benefiting you? We are bringing in overall brand reviews to our local communities. 

Brittney M.'s profile image
Brittney M. 
on Birdeye

2 years ago

"Great Customer Service" What do you like best about Birdeye? BirdEye is not only an excellent company for the services they provide but also for the customer service they provide. BirdEye has worked with my company on many different projects and provided customization to meet our industry needs. BirdEye helped implement a new API key into their dashboard to give our company a better idea of our overall online reputation. What do you dislike about Birdeye? We are a healthcare company, and unfortunately, not all BirdEye servi... read more

Glenda V.'s profile image
Glenda V. 
on Birdeye

2 years ago

"Absolutely love working with my team at Birdeye." What do you like best about Birdeye? The fact that they teach me best practices techniques to maximize the use of the platform. I work with Samar on weekly sessions and love his patience and insights. The recommendations made have allowed me to take internal steps with my teams to improve the patient experience. What do you dislike about Birdeye? I wish Samar was full-time with NYSI!!!. Recommendations to others considering Birdeye: Highly recommend Birdeye to any other comp... read more

Derek A.'s profile image
Derek A. 
on Birdeye

2 years ago

"Happy Customer - Easy Company To Work With" What do you like best about Birdeye? Custom inquiries and messages get directed to the right employee. Also, we are saving on ad spend while getting more site views. What do you dislike about Birdeye? The Java code needed to post widgets on our site is challenging to implement in WordPress - but that's not a Birdeye issue; it's a WordPress issue. Recommendations to others considering Birdeye: Great customer support. Very responsive. Easy to use once you understand the layout. It h... read more

Verified User in Real E.'s profile image
Verified User in Real E. 
on Birdeye

2 years ago

"Simple Online Review Aggregator & Platform for Multi-Site Usage" What do you like best about Birdeye? We manage over 70 locations' online reviews. We have the ability to see, respond and flag reviews all within the BirdEye platform. Beyond that, we can solicite reviews, survey guest and perform quick reporting. What do you dislike about Birdeye? The backend of the platform is not dynamic - simply put for each location we have seperate sentiment surveys since they all have seperate websites. This is cumbersome and challengin... read more

Brent S.'s profile image
Brent S. 
on Birdeye

2 years ago

"Birdeye Review" What do you like best about Birdeye? Birdeye is a reasonable cost and has a lot of features for the cost. I feel like it does a decent amount of work for the amount we pay. What do you dislike about Birdeye? Birdeye can be a little glitchy sometimes. For examples, they have automated responses. They told us to set up multiple automated responses and Birdeye would rotate through them in order to make it seem less automated. But it seems to be posting the same automated response every time. Just a little glitc... read more

Business response:

Hi Brent! Thanks for the feedback. I'm going to have your support rep reach out to go over your automated response rules settings. The auto reponses will rotate based on the rules set, so we can double-check they are set up how you want. Lots of options! Glad you are enjoying Birdeye. Thanks for taking the time to leave a review!  

Frequently asked questions about Birdeye

How is Birdeye rated?

Birdeye has a 4.9 star rating with 7,057 reviews. 

When is Birdeye open?

Birdeye is closed now. It will open on Monday at 9:00 a.m.