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Birdeye

4.9

    Location details

    WeekdayScheduleStatus
    Mon9:00 a.m. to 6:00 p.m.
    Tue9:00 a.m. to 6:00 p.m.
    Wed9:00 a.m. to 6:00 p.m.
    Thu9:00 a.m. to 6:00 p.m.
    Fri9:00 a.m. to 6:00 p.m.
    SatClosed
    SunClosed
    4.97,614 reviews
    Select a rating
    Verified User in Real E.'s profile image
    Verified User in Real E. 
    on Birdeye

    4 years ago

    "Having experts in this industry helping lead you is a great resource." What do you like best about Birdeye? I love it when BirdEye adds new features to keep up with the everchanging industry! What do you dislike about Birdeye? I dislike when other competitors are also using the same reputation management tool. Recommendations to others considering Birdeye: Talk with BirdEye and competing vendors to find the tool that meets your needs at the best value. BirdEye is currently the tool that meets the needs of our company. What ... read more

    Business response:

    Thank you for taking the time to share your feedback! Love to hear your excitement for new features! If you haven't already heard, BirdEye just launched a new feature called Interactions, check it out!  

    Verified User in A.'s profile image
    Verified User in A. 
    on Birdeye

    4 years ago

    "BirdEye" What do you like best about Birdeye? BirdEye makes it easy for new businesses to find and choose your business while keeping you connected to every existing customer. And 93% of customer journeys start on Google What do you dislike about Birdeye? Nothing to be honest, the service is excellent! ! ! ! ! ! ! Recommendations to others considering Birdeye: Use it! They are good :) What problems is Birdeye solving and how is that benefiting you? I understood SEO can be easily done on not a such high cost! They are very g... read more

    Business response:

    Love it!! You're so right, which is why BirdEye does so much more than just help businesses with reviews. Happy to hear you're enjoying the platform! Thanks for sharing :)  

    alina s.'s profile image
    alina s. 
    on Birdeye

    4 years ago

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    Business response:

    Thank you so much for your kind words, Alina. We really appreciate you taking the time out to share your experience with us. Cheers, BirdEye 

    Ashley B.'s profile image
    Ashley B. 
    on Birdeye

    4 years ago

    "BirdEye makes managing reviews a breeze for Regional Managers" What do you like best about Birdeye? I love the advanced filtering options that BirdEye offers. The ability to identify specific reviews based on the source, time-frame and type of review is crucial to gain a true birds eye view on how your business is performing. I also appreciate the ticketing feature which allows me to assign reviews to various team members and ask for additional feedback if needed. What do you dislike about Birdeye? The inability to connect ... read more

    Business response:

    Wow, awesome feedback! Thank you for taking the time to write us a thorough review. We love your recommendation and if you haven't checked yet, we recently added some new case studies!  

    Scott C.'s profile image
    Scott C. 
    on Birdeye

    4 years ago

    "Great Review Service" What do you like best about Birdeye? I'm using this platform to help grow my internet presence, and it has been super effective in getting quality reviews from my customers. I send a text message through the app and my customer gets a link to give me a review on Facebook and Google. I love that! It makes connecting my customers with potential buyers really easy, and my customer doesn't feel as if they are being put out to get a review in place for my business. No searching on the internet and no trying... read more

    Business response:

    Hi Scott, we love to hear your experience of asking customers for reviews and the positive impact. Thank you for taking the time to share with us! Keep up the great work!  

    Travis K.'s profile image
    Travis K. 
    on Birdeye

    4 years ago

    "Store level actionable insights" What do you like best about Birdeye? We love having every store being able to see a dashboard of their ratings and reviews performance. What do you dislike about Birdeye? I sometimes wish we had more consultation and recommendations on how to optimize. What problems is Birdeye solving and how is that benefiting you? Automating and sharing ratings and reviewed. 

    Business response:

    Hi Travis, we appreciate you taking the time to share your feedback! Happy to hear that the platform has been a helpful tool to centralize all of your locations' reviews. I'll certainly touch base with your account manager to have them reach out more frequently to help with recommendations and answering questions.  

    Verified User in Gambling & C.'s profile image
    Verified User in Gambling & C. 
    on Birdeye

    4 years ago

    "BirdEye view of our operation!" What do you like best about Birdeye? Daily notifications are great! Great, quick snapshot of our recent questions, comments and concerns. What do you dislike about Birdeye? Since i am not a DAILY user of BirdEye, only an executive summary user, I do not have any negatives to note at this time. What problems is Birdeye solving and how is that benefiting you? We are solving the issue of the tedious task of gathering feedback from various sources. 

    Business response:

    Great to hear! Thrilled to know you are staying in the know and keeping up with customer feedback. Please reach out if you need any additional support!  

    Robin T.'s profile image
    Robin T. 
    on Birdeye

    4 years ago

    "CARRIAGE HOUSE APARTMENTS" What do you like best about Birdeye? All the information being in easy to use reports. It's easy to navigate the system. What do you dislike about Birdeye? There isn't anything that I dislike so far. What problems is Birdeye solving and how is that benefiting you? Keeping track of reviews has helped me know the areas that I need to work on 

    Business response:

    The platform can be helpful for viewing the strengths and weaknesses of a business. Love hearing that you are enjoying all of the tools! We appreciate you, Robin, for sharing your experience with us!  

    Jeremy H.'s profile image
    Jeremy H. 
    on Birdeye

    4 years ago

    "I've had a great experience using BirdEye from the level of a District Manager." What do you like best about Birdeye? I enjoy the Intuitive interface and straight forward reporting that BirdEye provides along with the variety of reporting and parsing that is available. It allows me to dig into site performance or view market trending info with ease. What do you dislike about Birdeye? There is little to dislike. The only thing that i would add is allowing more user control of admin level functions having to do with allocatio... read more

    Business response:

    Great feedback, thank you for sharing! Thrilled to hear your overall experience with BirdEye has been positive and the review features have been helpful for your business. If you need any additional support, please reach out!  

    Frequently asked questions about Birdeye

    How is Birdeye rated?

    Birdeye has a 4.9 star rating with 7,614 reviews. 

    When is Birdeye open?

    Birdeye is open now. It will close at 6:00 p.m.