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Birdeye
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"Birdeye works pretty well. Has a lot of cool features. Easy to use. Can be glitchy sometimes." What do you like best about Birdeye? I like the analytics. Reviewing ratings from across the internet on one platform. What do you dislike about Birdeye? Surveys can be glitchy at times. It can take awhile to get it working properly. Recommendations to others considering Birdeye: It is good. Not amazing. Birdeye gets the job done but does have some glitches and is not perfect. What problems is Birdeye solving and how is that be... read more
"The BirdEye support team has been super helpful since we have begun using their platform!" What do you like best about Birdeye? The BirdEye platform is very straight forward and easy to use! What do you dislike about Birdeye? Not being able to share Facebook reviews onto Google. What problems is Birdeye solving and how is that benefiting you? Our review ratings! Benefits our company perception and sales efforts.
"The website is very easy to use! Trainings are very informative" What do you like best about Birdeye? The multiple features the website has to offer. What do you dislike about Birdeye? The pricing may be a little high for small business owners who would like to sign up for BirdEye. Recommendations to others considering Birdeye: I would advise others to take advantage of the amazing trainings given by the BirdEye Staff. It makes understanding the website a lot easier. What problems is Birdeye solving and how is that benefiti... read more
Business response:
Love that you're using customer feedback to enhance your business! Customer obsession is a key value of ours at BirdEye, so please let us know if you need any additional support!
"Makes it easier for your client's to leave reviews!" What do you like best about Birdeye? Ease of use. I like being able to send our clients a link to their phone and email that takes them right to our Google and Facebook pages. I also love the message section and how it complies the messages from all of our platforms in the same spot. What do you dislike about Birdeye? Sometimes it is still hard to get reviews from our clients. If you added an incentive option that would be great. If we could add an instant e-gift card for... read more
Business response:
Hi Laura, great feedback! Glad to hear that our system has been helpful with gaining reviews and staying on top of responding to messages. Thank you so much for taking the time to share with us :)
"Informative" What do you like best about Birdeye? Birdeye is easy to use. We get feedback from our clients that we wouldn't otherwise receive. What do you dislike about Birdeye? Nothing. So far Birdeye has exceeded my expectations. Recommendations to others considering Birdeye: BirdEye is an excellent tool for clients to provide feedback of the services provided to them. I would highly recommend BirdEye. What problems is Birdeye solving and how is that benefiting you? We are able to get our clients feedback on the services ... read more
Business response:
Love it! Thank you so much for sharing your experience and for the high recommendation!! We appreciate you choosing BirdEye!
"Birdeye is great!" What do you like best about Birdeye? They are great to work with and they have helped us to increase our online reviews effortlessly. Customer service is great as well. What do you dislike about Birdeye? Some of their features should be further tested before releasing to their clients. The text message feature works great now but had issues during setup. What problems is Birdeye solving and how is that benefiting you? We struggled getting clients to leave us reviews and Birdeye has decreased the time I ha... read more
Business response:
Great feedback! So happy to hear how BirdEye has been a positive impact on your business. Keep up the great work!
"Great Experience" What do you like best about Birdeye? The support given by the company is excellent. I rarely have any issues but when I do they are quick to help. I like it because it makes it easy for clients to leave review without me having to initiate the review. What do you dislike about Birdeye? I don't like that there is not an option to leave a google review. I have my birdeye reviews and no google reviews.. What problems is Birdeye solving and how is that benefiting you? Just not having to follow up on reviews. S... read more
Business response:
Hi Rickelle, thank you for the feedback! You can certainly set up your review request where Google is an option for your customers. I'll have your Account Manager reach out to you to help set that up!
Thank you to Amanda M. for the amazing service you provided today! With all that's going on in the world today regarding Covid 19, Amanda put my mind at ease. I appreciate the professionalism and knowledge you've provided me regarding my account!
Business response:
Thank you so much for your kind words, Jonathan. We really appreciate you taking the time out to share your experience with us. Cheers, BirdEye
"BirdEye Business Boomer" What do you like best about Birdeye? While we love the core functionality of the BirdEye Application (easy reviews) the new Inbox is excellent. Having the ability to be in front of potential customers as they are on your website and providing valuable feedback is key to our business. What do you dislike about Birdeye? Not much. Really has to do with the new "integrations" Inbox. The AI (Robin) only pulls from the business profile page. So to really AI. Would be nice to have custom scripts based off ... read more
Business response:
Hi Sean, love the feedback! We launched interactions because we understand the importance of communicating with current and potential customers. We're very excited to hear you're utilizing the tool and it's helping your business :)
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,502 reviews.
When is Birdeye open?
Birdeye is closed now. It will open at 9:00 a.m.