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Birdeye
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"Going above and beyond" What do you like best about Birdeye? How easy it is to reach someone to have questions answered and willingness to accept others ideas What do you dislike about Birdeye? No dislikes at this time and hopefully will continue into the future Recommendations to others considering Birdeye: It's WONDERFUL!!! What problems is Birdeye solving and how is that benefiting you? We were g=having issues reaching the public but this has been resolved with Birdeye
Business response:
Very pleased to hear that our support team has been responsive and helping you get your questions answered! We enjoy hearing about your positive experience and how beneficial the platform has been. Thank you, Margaret!
"Quick and communicative." What do you like best about Birdeye? Constant Communication with the Birdeye team. When there were issues we worked together and were quickly and efficiently able to resolve them. We had a few custom requests that they were happy to accomodate. What do you dislike about Birdeye? Not a lot. A few kinks at the start, but that's nitpicking. Recommendations to others considering Birdeye: Speak to Vandana as she is quick and agile in getting to the root of an issue What problems is Birdeye solving and h... read more
Business response:
Fantastic! Communication is key and customer obsession is a core value of ours at BirdEye. Very happy to hear that Vandana and the support team have been taking care of you.
"I love it! So easy to manage and respond to reviews." What do you like best about Birdeye? How easy it is to see and respond to reviews. What do you dislike about Birdeye? I can't think of anything I would change or don't like. Recommendations to others considering Birdeye: This is great, makes everything so easy to reply to or even talk about behind the scenes with other team members in the company. Everything is in one spot and easy to use! I love that you can get feedback from customers that maybe would not have given i... read more
Business response:
You're 100% right! Feedback helps a business grow, improve, and provide better customer experience. Thank you for taking the time to share your feedback! We appreciate you being a BirdEye customer.
"Birdeye Gets it!" What do you like best about Birdeye? We really like the interface that we work with daily. I love the morning alerts that give me a snapshot of the review activity from many platforms for the prior day, so we can take action on the reviews that have arrived. We can respond in a timely manner and the reporting is very easy to use. I also like that the individual users and monitor their own locations as easily as we monitor the entire scope of all of our practices. What do you dislike about Birdeye? I dislik... read more
Business response:
Hi Jeff, I'm thrilled to hear that the tools within the platform are making it easier to keep track of the multiple locations and improve the online reputation for the business as a whole. We appreciate you taking the time to share your feedback with us!
"First Colony Mortgage Review" What do you like best about Birdeye? I love how easy it is for our customers to leave a review once we send a request. That was the biggest thing for me in switching to this system. The technician we worked with, Tanmay was so awesome, and great to answer questions quickly and fix anything that needed it. What do you dislike about Birdeye? I think that the system works well. There were some things that we've had to repair, or redo the links for, but seemed to be easy fixes. Recommendations to o... read more
Business response:
This is what we like to hear! Nice work setting goals and hitting them by utilizing the platform. We appreciate you choosing BirdEye as your online reputation management. Thank you for sharing your experience!
"Excellent Tool for Reputation Management" What do you like best about Birdeye? The best thing about BirdEye is that I can easily see an overview of all major review sites and my recent reviews in one convenient, easy-to-read dashboard. What do you dislike about Birdeye? If I have to nitpick, there are some very minor UI/UX issues, but they do not hinder the overall experience and once you know where to find all of the right information, it's an invaluable tool. What problems is Birdeye solving and how is that benefiting you... read more
Business response:
This is great feedback, thank you, Ian! We understand that sometimes there will be some customers that will slip through the cracks, which is why we built out that "safety net" feature. We're delighted to hear how helpful the platform has been for you! Thanks for being a BirdEye customer.
"An All-In-One Review service that actually works!" What do you like best about Birdeye? BirdEye is very user friendly. The simple interface makes it possible for just about anyone to be able to use and understand. Customer service is friendly and helpful as well! What do you dislike about Birdeye? In the future, it would be helpful to have more shortcuts to options relating to customer reviews, all in one place rather than having to go to multiple pages. What problems is Birdeye solving and how is that benefiting you? Keepi... read more
Business response:
We appreciate you taking the time to share your experience, Dylan! Thrilled to hear that the platform has been easy to use and navigate. Please reach out if you need any additional support!
"Birdeye is great for online reviews!" What do you like best about Birdeye? Access to reviews and the ease of being able to reply to those reviews. What do you dislike about Birdeye? So far we have not found anything that we dislike. What problems is Birdeye solving and how is that benefiting you? We have definitely been able to increase the positive reviews that we get which only helps with our business.
Business response:
Thanks for the feedback! We enjoy reading about the positive results you have seen from using the platform. Awesome job! We appreciate you choosing BirdEye for your online reputation management.
"Birdeye has given me good insight on our customer experience and product feedback." What do you like best about Birdeye? I like that Birdeye gives you feedback based on sentiment so that you can easily identify the good reviews from the bad reviews and that you can aggregate reviews from several other platforms into Birdeye. Being able to separate the negative reviews from the bad reviews is very helpful because it allows us to leverage the good reviews across our website, on gated landing pages, as testimonials on microsit... read more
Business response:
Wow, thank you, Francesca for the thorough feedback! This is helpful. Excited to hear that the platform is helping your business internally and externally. Please reach out if you need any additional support!
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,547 reviews.
When is Birdeye open?
Birdeye is closed now. It will open at 9:00 a.m.