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Birdeye

4.9

    Location details

    WeekdayScheduleStatus
    Mon9:00 a.m. to 6:00 p.m.
    Tue9:00 a.m. to 6:00 p.m.
    Wed9:00 a.m. to 6:00 p.m.
    Thu9:00 a.m. to 6:00 p.m.
    Fri9:00 a.m. to 6:00 p.m.
    SatClosed
    SunClosed
    4.97,618 reviews
    Select a rating
    Verified User in Real E.'s profile image
    Verified User in Real E. 
    on Birdeye

    4 years ago

    "BirdEye is quick and efficient." What do you like best about Birdeye? The part that I like the most is the ability to reply to and resolve the negative reviews that we receive. Once I am notified about any sort of issue or complaint, I am confident that I will be able to work it out with the reviewer and we are able to get our rating right back up. BirdEye has provided a medium where I am able to confidently approach reviewers at any time. What do you dislike about Birdeye? Honestly, as time has gone by, I haven't really fo... read more

    Business response:

    This is great! So happy that the use of the BirdEye platform has given you the confidence to approach reviewers good or bad. It makes us happy to hear that you are using multiple functions of the software. Thank you for sharing your experience!  

    Tamara M.'s profile image
    Tamara M. 
    on Birdeye

    4 years ago

    "Improved insight with BirdEye" What do you like best about Birdeye? I love the reports. We can see the progress we are making or where we need to step up our game. We can also see who each person is doing with reviews. I like being able to see how we are doing within the practice. What do you dislike about Birdeye? Currently, I am a fan of BirdEye. I don't see where there is a deficiency yet. However if and when I do I will be sure to share that with you. I know that there can always be updates or improvements. Recommendati... read more

    Business response:

    Hi Tamara, thank you for sharing you experience on G2! I'm happy to hear that you're utilizing the tools within the platform to help better and grow your business. Please reach out if you need any additional service!  

    Verified User in Hospital & Health C.'s profile image
    Verified User in Hospital & Health C. 
    on Birdeye

    4 years ago

    "BirdEye is a great tool to manage reviews" What do you like best about Birdeye? I love the results that it creates, the information that we receive, and the support from our Project Manager. What do you dislike about Birdeye? That we can't pixel the text/chat feature on our website. What problems is Birdeye solving and how is that benefiting you? We've raised our Google review rating from a 3.5 to a 4.7 in four months. We're also learning more about our business from patient feedback and able to respond to our patients from... read more

    Business response:

    Wow, awesome job! Thank you for providing great feedback. We love hearing how the platform has helped boost your online presence and customer engagement.  

    Verified User in B.'s profile image
    Verified User in B. 
    on Birdeye

    4 years ago

    "Great system!" What do you like best about Birdeye? I like how everything is in one place! It's nice to be notified about new reviews, to be able to see the reviews in the system, and to reply without having to go to the website that the review is on. We can separate reviews by location since we have 10+ offices. What do you dislike about Birdeye? It was a little confusing in the beginning. There were a few spots that didn't feel entirely user friendly. Thankfully, the support staff was a huge help by walking us through the... read more

    Business response:

    Great to hear! Customer obsession is a core value of ours at BirdEye and we are so glad the support team is taking care of you. We appreciate you choosing BirdEye as your online reputation management.  

    Jesse M.'s profile image
    Jesse M. 
    on Birdeye

    4 years ago

    "Perfect for the Business" What do you like best about Birdeye? Fast honest feedback from the customers on a daily basis. Our online presence now is one that we can be proud of rather than the reputation we had before. What do you dislike about Birdeye? Honestly the only thing that I don't like is the number of questions MY company has required we ask.... 26 is a bit insane. The addition of Yelp to the collection of listings would be very nice since it is is the only area we are aware of that we still struggle since switchin... read more

    Business response:

    Fantastic! We enjoy hearing that you have built a positive online presence and are proud of the results. As for Yelp, since they changed their terms and conditions we can no longer help ask for Yelp reviews, but we can pull those reviews into the dashboard for you to manage and monitor. Below is a link that includes best Yelp review practices: https://birdeye.com/blog/yelp-reviews/ Thank you Jesse for choosing BirdEye!  

    Brooke S.'s profile image
    Brooke S. 
    on Birdeye

    4 years ago

    "Great team and awesome product!" What do you like best about Birdeye? Birdeye staff is always willing to help and answer any questions or concerns. What do you dislike about Birdeye? The system requires a bit more clicking around than I would like to get to the pages I need to create reviews. Recommendations to others considering Birdeye: It is a great system to use to keep track of reviews and to easily reply to clients right from the site. Birdeye takes the review system and puts everything in one spot so you don't have t... read more

    Business response:

    Very happy to hear that the platform has helped you generate review for multiple locations. We appreciate you being a customer of ours and taking the time to leave us a review!  

    Melvin B.'s profile image
    Melvin B. 
    on Birdeye

    4 years ago

    "Simplicity!" What do you like best about Birdeye? The way it adds all the platform and gives customer the option to leave a review in the platform they use the most. What do you dislike about Birdeye? I dislike the price, but it’s affordable. Recommendations to others considering Birdeye: It really helps with the company online reputation that is necessary now with technology taking over What problems is Birdeye solving and how is that benefiting you? It’s helping my business to be notice and get a good reputation in the in... read more

    Business response:

    Hi Melvin, glad to hear you are boosting your online presence and reviews! Great job! Thank you for taking the time to share your feedback.  

    Channing J.'s profile image
    Channing J. 
    on Birdeye

    4 years ago

    "Effective Review Management Platform" What do you like best about Birdeye? My favorite features of BirdEye include the dashboard organization, custom and automated review response templates, the automated review invites (via SMS & email), and the online listing tool that allows business information to be accurate across all online listings. The account and implementation team has also been extremely helpful with implementation of the tool and quarterly follow-ups. They are also always looking for improvements to the tool an... read more

    Business response:

    Wow, thank you for the thorough feedback Channing! I appreciate you taking the time and sharing with us. Awesome job increasing your rating!  

    Verified User in A.'s profile image
    Verified User in A. 
    on Birdeye

    4 years ago

    "Great product! I am easily to see our reviews, and respond in a timely manner." What do you like best about Birdeye? I love the ability to see all my reviews in one location versus having to go to each site individually. The scoring for surveys, reviews, etc. is very helpful to us in determining our market strategies. The product is very versatile, and we use it daily. What do you dislike about Birdeye? My only con would be that the reviews on CARS.com and YELP are slow to come in. It typically takes a day or two after the... read more

    Business response:

    Wow, love the feedback! We enjoy hearing that you are using the platform daily and utilizing multiple tools. Thanks for choosing BirdEye as your online reputation management :)  

    Frequently asked questions about Birdeye

    How is Birdeye rated?

    Birdeye has a 4.9 star rating with 7,618 reviews. 

    When is Birdeye open?

    Birdeye is closed now. It will open at 9:00 a.m.