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| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Birdeye has a 5 star rating with 6,304 reviews.
Birdeye is closed now. It will open tomorrow at 9:00 a.m.
I just wanted to take a moment to brag on Matthew Martinez. He does an amazing job and has great customer service skills. Matthew is always willing to help and answer all of the questions our team has. He will jump on the phone and screen share without hesitation. We really enjoy working with him and the rest of the Birdeye team. Your customer service is the best!
Business response:
Thank you so much for your kind words, Nina Sears. We really appreciate you taking the time out to share your experience with us. Cheers, BirdEye
Easy listing management Pros: It makes it fast and easy to update my listing information. Their account management team is extremely responsive and helpful. Cons: I wish BirdEye didn't rely on another third party, and had the ability to work with Yelp so I don't have to update Yelp manually Overall: As someone who manages hundreds of listings, BirdEye helps me make sure all my listings are up to date. My team likes the ability to easily reply to reviews, and see all of our reviews in one place.
Business response:
Hi Maeva! Love to hear how the platform is making your life easier. It certainly helps when everything is located or can be done in one location. Thanks for being a BirdEye customer!
Thank you to Amanda M. for the amazing service you provided today! With all that's going on in the world today regarding Covid 19, Amanda put my mind at ease. I appreciate the professionalism and knowledge you've provided me regarding my account!
Business response:
Thank you so much for your kind words, Jonathan. We really appreciate you taking the time out to share your experience with us. Cheers, BirdEye
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Business response:
Thank you so much for your kind words, Alina. We really appreciate you taking the time out to share your experience with us. Cheers, BirdEye
So far, so good! Pros: My favorite thing is that I am notified immediately if someone leaves review for our company, on any platform. Cons: So far I do not have a least favorite feature. There is an annoying thing about the widget that we put on our website, it always looks like we have a new message, when we don't. Overall: Fo far, so good! The onboarding/support team are readily available. The features work exactly as described.
Business response:
Hi Carrie, thank you so much for sharing your feedback! We appreciate your service, and if there is anything you need on our end, please let us know!!
Effective at collecting reviews, but not always ethical Pros: Birdeye has a great, effective user experience for collecting reviews. It makes it really simple on the user. Cons: The Birdeye product has had review gating in the past which is explicitly banned on many review-generation sites such as Yelp. This will lead to reviews being taken down and a negative impact on your business' marketing efforts on those sites. Overall: Effective for capturing reviews from customers, but not always ethical as mentioned above.
Business response:
Hi! BirdEye has an ongoing relationship with Google, and we adhere to all new terms and conditions. A couple of years ago we switched our policy to align with Google. If you have any questions or need assistance, please feel free to reach me at caroline.martinez@birdeye.com, so I can help!
Great app - increased our reviews! Pros: The feature I like best is the end user interface - really easy for our clients to complete reviews! Cons: There are nice reports but I'd like to see you add to this section. Overall: Well worth the $$!
Business response:
Great feedback, this helps us know how we can enhance our features! Thank you for taking the time and sharing.
Great Job BirdEye Pros: I love that our whole time can send out requests for reviews and that bird eye will tie the review to the agent. Cons: I just think it could be a little less expensive for what it is. Overall: I love the system. The employees are top notch. I would definitely recommend the service.
Business response:
Hi Raul, thank you for sharing your feedback! Very glad to hear your overall experience has been positive. We appreciate you choosing BirdEye!
Benefits of Birdeye Pros: The best feature is being able to set up a drip email campaign and then watch as it works on its own to reach out to our customers. As reviews begin to come in we can assist the negative reviews while the system is gather others. Cons: Unfortunately the responses from the email system is slim to none. this has no weight on how the software is used or works but more on our customers. I wish there was a better way to get more responses. Overall: The set up was good. The after set up Support is wonderf... read more
Business response:
Thank you for taking the time to leave us a review! Customer obsession is a core value of ours at BirdEye, and we are pleased to hear support has been taking great care of you. Please reach out if you need any additional support!
Google reviews (2,606)