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Birdeye - Palo Alto, CA
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"Great team and awesome product!" What do you like best about Birdeye? Birdeye staff is always willing to help and answer any questions or concerns. What do you dislike about Birdeye? The system requires a bit more clicking around than I would like to get to the pages I need to create reviews. Recommendations to others considering Birdeye: It is a great system to use to keep track of reviews and to easily reply to clients right from the site. Birdeye takes the review system and puts everything in one spot so you don't have t... read more
Business response:
Very happy to hear that the platform has helped you generate review for multiple locations. We appreciate you being a customer of ours and taking the time to leave us a review!
"Simplicity!" What do you like best about Birdeye? The way it adds all the platform and gives customer the option to leave a review in the platform they use the most. What do you dislike about Birdeye? I dislike the price, but it’s affordable. Recommendations to others considering Birdeye: It really helps with the company online reputation that is necessary now with technology taking over What problems is Birdeye solving and how is that benefiting you? It’s helping my business to be notice and get a good reputation in the in... read more
Business response:
Hi Melvin, glad to hear you are boosting your online presence and reviews! Great job! Thank you for taking the time to share your feedback.
"Effective Review Management Platform" What do you like best about Birdeye? My favorite features of BirdEye include the dashboard organization, custom and automated review response templates, the automated review invites (via SMS & email), and the online listing tool that allows business information to be accurate across all online listings. The account and implementation team has also been extremely helpful with implementation of the tool and quarterly follow-ups. They are also always looking for improvements to the tool an... read more
Business response:
Wow, thank you for the thorough feedback Channing! I appreciate you taking the time and sharing with us. Awesome job increasing your rating!
"Great product! I am easily to see our reviews, and respond in a timely manner." What do you like best about Birdeye? I love the ability to see all my reviews in one location versus having to go to each site individually. The scoring for surveys, reviews, etc. is very helpful to us in determining our market strategies. The product is very versatile, and we use it daily. What do you dislike about Birdeye? My only con would be that the reviews on CARS.com and YELP are slow to come in. It typically takes a day or two after the... read more
Business response:
Wow, love the feedback! We enjoy hearing that you are using the platform daily and utilizing multiple tools. Thanks for choosing BirdEye as your online reputation management :)
"BirdEye manages our listings, review campaigns and more!" What do you like best about Birdeye? Simple and intuitive. Amazing support staff!! What do you dislike about Birdeye? Currently I there isn't an aspect of BirdEye that disappoints me. Recommendations to others considering Birdeye: Great price, support, and product. I spent weeks going through demos with other programs, such a waste of time, should have trusted more reviews about BirdEye! What problems is Birdeye solving and how is that benefiting you? Managing review... read more
Business response:
Thank you, for sharing your feedback on G2! We appreciate you choosing BirdEye for your online reputation management. We love hearing how helpful the platform has been for you.
"A great way to manage reviews in one medium" What do you like best about Birdeye? I love that everything is in one place. I don't need to check Yelp, Google and Facebook all separate. Plus I can send out my own surveys to clients and get a more accurate I idea of where our image is at without having to check multiple platforms. What do you dislike about Birdeye? I really haven't found anything I don't like currently. Recommendations to others considering Birdeye: Totally worth the price. What problems is Birdeye solving and... read more
Business response:
Very glad to hear that you are taking advantage of the survey feature and gathering feedback from your customers. Thank you for being a part of the BirdEye nest!
"Great for reviews and very easy to use" What do you like best about Birdeye? I like that this is a very easy system to use and that it can be linked to as many social media sites as you choose. It also immediately informs me when we have a review so that I can reply promptly. What do you dislike about Birdeye? I cannot think of anything that I don't like. What problems is Birdeye solving and how is that benefiting you? I am getting a lot more reviews on Google and facebook.
Business response:
Thank you Theresa for taking the time to leave us a review! It's great to hear that your experience with BirdEye has been positive. We appreciate you being a customer of ours.
"Birdeye is the best!!!" What do you like best about Birdeye? Birdeye's ease of use is great. Their webiste is wonderful to navigate ands easy to send review invites. It is super easy on the customers end to set up and leave a review. We really appriciate the job Birdeye does!!! The Campaigns are great as well. All in all it is a marvelous website. thank you so much!!! What do you dislike about Birdeye? I have not found anything that I dislike as of yet. We do wish however we would be able to know the reviewers email or some... read more
Business response:
Hi Ryan, thank you for leaving us a thorough review! We greatly appreciate your feedback. We are happy to hear the product has been benefiting your business and seamless to use.
"It works" What do you like best about Birdeye? Captures client attention and encourages their review of your service. What do you dislike about Birdeye? As I am just beginning my Birdeye experience I've not found a fault with their program. What problems is Birdeye solving and how is that benefiting you? The challenge of getting the client to complete and send the review.
Business response:
Welcome to the nest! Glad to hear that the platform has been capturing the attention of your clients to leave your business a review. Please reach out if you need any additional services!
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,476 reviews.
When is Birdeye open?
Birdeye is open now. It will close at 6:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com