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Birdeye
- Palo Alto, CA
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Google reviews (2,693)
"Highly invested customer care team + innovative software make Birdeye an obvious pick" What do you like best about Birdeye? Suppport team is always attentive and ready to help What do you dislike about Birdeye? Process of adding new review locations has adjusted frequently the past several months Recommendations to others considering Birdeye: Use it What problems is Birdeye solving and how is that benefiting you? Birdeye helps us capture reviews for our LOs who would have not gotten the reviews otherwise
"Excellent solution!" What do you like best about Birdeye? Birdeye has transformed our online reputation through their solution. We were not asking our customers "how we did" and Birdeye's solution made this easy and effective. We have integrations with our website as well and overall, Birdeye is a valuable piece of our technology suite. The thing I "like best" is the ease to initiate review campaigns and the ability to aggregate those reviews anywhere we want. I also like that their private-labled review page is a very effe... read more
"Best Review Aggregation Site Ever!" What do you like best about Birdeye? The review aggregation is the best out there. very fast and efficient What do you dislike about Birdeye? Some compatibility issues with CarFax right now, working on it though! What problems is Birdeye solving and how is that benefiting you? Immediate customer interaction post-sale.
Business response:
Hi Mateo, thank you for taking the time to share your feedback! Customer obsession is a core value of ours at BirdEye. Please reach out if you need any additional support.
"Robust source for reviews" What do you like best about Birdeye? At first I was skeptical (that's my nature), but Rahul was so helpful in explaining everything step-by-step to understand what all was entailed. Birdeye is an excellent source in automating what people genuinely think of your business. What do you dislike about Birdeye? Not easy to use, but with explanation, it's made more manageable. Recommendations to others considering Birdeye: If you truly want to know what people think of your service and don't want to ask... read more
Automations, Customizations, Integrations - Birdeye is the way to go! Use Cases and Deployment Scope - Birdeye is used for our HVAC, plumbing, and electrical clients who subscribe to our review generation product. It is used within our reputation/SEO department. It helps to improve our clients' visibility and rankings by acquiring more third-party reviews. Being able to offer automation is a huge driving point to earn our clients more reviews. Pros - Continually innovate their product -Strong customer/tech support -Customiza... read more
"Birdeye is easy to use and has an amazing Team that gets the job done!" What do you like best about Birdeye? Birdeye is easy to navigate internally, but the surveys we send out to our Members are easy, short, and simple! In a month, we had already seen a significant improvement in our Google & Facebook ratings. Thanks to their fantastic team, who is always ready to answer your questions! What do you dislike about Birdeye? There is a limitation on designing the survey graphs to match our brand colors. It would be great to cu... read more
"Intentional and willing to go the extra mile!" What do you like best about Birdeye? I love that we can connect it to our encompass software. It makes the process very seamless for both our loan officers and their clients. What do you dislike about Birdeye? We originally did not like the format of the review request email. However, they quickly worked with us to update it and make it match our company's brand standards! What problems is Birdeye solving and how is that benefiting you? There was a problem with just making sure... read more
"We would highly recommend Birdeye to manage our reviews and accounts!" What do you like best about Birdeye? Birdeye does a great job integrating contacts through our office software program Ascend. They solicit the reviews and get them out on Google and and our social media accounts as well as our website. The technical support is very helpful! Our patients can also email us at anytime through our Birdeye account. During the pandemic, this has been very beneficial! What do you dislike about Birdeye? We have not had any down... read more
"Great program" What do you like best about Birdeye? Great technical support and ease of reaching patients What do you dislike about Birdeye? Nothing so far! I can't complain about anything What problems is Birdeye solving and how is that benefiting you? Getting reviews daily and referrals. This program works by itself and we are seeing results.
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,057 reviews.
When is Birdeye open?
Birdeye is closed now. It will open tomorrow at 9:00 a.m.