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Birdeye - Palo Alto, CA
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"Great experience so far!" What do you like best about Birdeye? I really enjoy using Birdeye for the ability to see all the reviews and ratings we have from multiple platforms in one place. These reviews are also available for download and I can run analysis as well as track how we are doing by each platform. The ability to respond to reviews is extremely helpful as well, we can assign people internally to follow up with certain reviews we receive and when the report is exported we are able to see the business response as we... read more
Business response:
Fantastic, thank you for taking the time to share thorough feedback! Customer obsession is a core value of ours at BirdEye, so we love hearing that your CSM is taking good care of you. We're also happy to hear how the various tools are helping your business. Thank you for being a BirdEye customer!
"Easiest way to manage reviews!" What do you like best about Birdeye? I love the ease of use of BirdEye! Also, the integration with social media is so helpful to share our customer's experience! I also like that it will update directories. What do you dislike about Birdeye? I want to enter customers' information at the beginning of a job and once completed send a review link. Recommendations to others considering Birdeye: highly recommend birdeye to anyone looking to get reviews What problems is Birdeye solving and how is th... read more
Business response:
Music to our ears! Very glad you are enjoying the platform and cross-promoting those great Google reviews to your social media platforms! Google loves content so that will help with SEO. Awesome job!
"Dealership Review Control" What do you like best about Birdeye? Access to reports, ability to chart information, and ease of use What do you dislike about Birdeye? As an organization our data is broken into conferences and locations. I don't have the ability to save a custom conference and save it. Our management teams change often year over year. I wish I could save a group of lo actions in a search EI:"Tim's Stores" Recommendations to others considering Birdeye: Quick and effect management of reviews at a location level. ... read more
Business response:
Thanks for the feedback Garrett! I'm going to have your support rep reach out to show you how we can help you with the custom filter (ie. "Tim's stores").
"5-Star Reviews are Pouring In!" What do you like best about Birdeye? We are so pleased with the ease of using BirdEye to solicit reviews from our customers. We always knew our customers were happy, but we didn't realize HOW HAPPY! They love us! And now everyone else can know too! What do you dislike about Birdeye? I manually enter each review request instead of using the integration where they could be automatically sent, so this adds a bit of time to my invoicing process. What problems is Birdeye solving and how is that be... read more
Business response:
Love this! So happy to hear that you are gathering positive feedback and learning about how happy your customers are. We love hearing about your business's success. Keep up the good work!
"BirdEye is quick and efficient." What do you like best about Birdeye? The part that I like the most is the ability to reply to and resolve the negative reviews that we receive. Once I am notified about any sort of issue or complaint, I am confident that I will be able to work it out with the reviewer and we are able to get our rating right back up. BirdEye has provided a medium where I am able to confidently approach reviewers at any time. What do you dislike about Birdeye? Honestly, as time has gone by, I haven't really fo... read more
Business response:
This is great! So happy that the use of the BirdEye platform has given you the confidence to approach reviewers good or bad. It makes us happy to hear that you are using multiple functions of the software. Thank you for sharing your experience!
"Improved insight with BirdEye" What do you like best about Birdeye? I love the reports. We can see the progress we are making or where we need to step up our game. We can also see who each person is doing with reviews. I like being able to see how we are doing within the practice. What do you dislike about Birdeye? Currently, I am a fan of BirdEye. I don't see where there is a deficiency yet. However if and when I do I will be sure to share that with you. I know that there can always be updates or improvements. Recommendati... read more
Business response:
Hi Tamara, thank you for sharing you experience on G2! I'm happy to hear that you're utilizing the tools within the platform to help better and grow your business. Please reach out if you need any additional service!
"BirdEye is a great tool to manage reviews" What do you like best about Birdeye? I love the results that it creates, the information that we receive, and the support from our Project Manager. What do you dislike about Birdeye? That we can't pixel the text/chat feature on our website. What problems is Birdeye solving and how is that benefiting you? We've raised our Google review rating from a 3.5 to a 4.7 in four months. We're also learning more about our business from patient feedback and able to respond to our patients from... read more
Business response:
Wow, awesome job! Thank you for providing great feedback. We love hearing how the platform has helped boost your online presence and customer engagement.
"Great system!" What do you like best about Birdeye? I like how everything is in one place! It's nice to be notified about new reviews, to be able to see the reviews in the system, and to reply without having to go to the website that the review is on. We can separate reviews by location since we have 10+ offices. What do you dislike about Birdeye? It was a little confusing in the beginning. There were a few spots that didn't feel entirely user friendly. Thankfully, the support staff was a huge help by walking us through the... read more
Business response:
Great to hear! Customer obsession is a core value of ours at BirdEye and we are so glad the support team is taking care of you. We appreciate you choosing BirdEye as your online reputation management.
"Perfect for the Business" What do you like best about Birdeye? Fast honest feedback from the customers on a daily basis. Our online presence now is one that we can be proud of rather than the reputation we had before. What do you dislike about Birdeye? Honestly the only thing that I don't like is the number of questions MY company has required we ask.... 26 is a bit insane. The addition of Yelp to the collection of listings would be very nice since it is is the only area we are aware of that we still struggle since switchin... read more
Business response:
Fantastic! We enjoy hearing that you have built a positive online presence and are proud of the results. As for Yelp, since they changed their terms and conditions we can no longer help ask for Yelp reviews, but we can pull those reviews into the dashboard for you to manage and monitor. Below is a link that includes best Yelp review practices: https://birdeye.com/blog/yelp-reviews/ Thank you Jesse for choosing BirdEye!
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,474 reviews.
When is Birdeye open?
Birdeye is closed now. It will open on Friday at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com