Birdeye's cover image
Claimed

This profile has been claimed by the business owner or representative.

Birdeye

4.9

    Location details

    WeekdayScheduleStatus
    Mon9:00 a.m. to 6:00 p.m.
    Tue9:00 a.m. to 6:00 p.m.
    Wed9:00 a.m. to 6:00 p.m.
    Thu9:00 a.m. to 6:00 p.m.
    Fri9:00 a.m. to 6:00 p.m.
    SatClosed
    SunClosed
    4.97,447 reviews
    Select a rating
    Ryan A.'s profile image
    Ryan A. 
    on Birdeye

    4 years ago

    "First Colony Mortgage Review" What do you like best about Birdeye? I love how easy it is for our customers to leave a review once we send a request. That was the biggest thing for me in switching to this system. The technician we worked with, Tanmay was so awesome, and great to answer questions quickly and fix anything that needed it. What do you dislike about Birdeye? I think that the system works well. There were some things that we've had to repair, or redo the links for, but seemed to be easy fixes. Recommendations to o... read more

    Business response:

    This is what we like to hear! Nice work setting goals and hitting them by utilizing the platform. We appreciate you choosing BirdEye as your online reputation management. Thank you for sharing your experience!  

    Ian B.'s profile image
    Ian B. 
    on Birdeye

    4 years ago

    "Excellent Tool for Reputation Management" What do you like best about Birdeye? The best thing about BirdEye is that I can easily see an overview of all major review sites and my recent reviews in one convenient, easy-to-read dashboard. What do you dislike about Birdeye? If I have to nitpick, there are some very minor UI/UX issues, but they do not hinder the overall experience and once you know where to find all of the right information, it's an invaluable tool. What problems is Birdeye solving and how is that benefiting you... read more

    Business response:

    This is great feedback, thank you, Ian! We understand that sometimes there will be some customers that will slip through the cracks, which is why we built out that "safety net" feature. We're delighted to hear how helpful the platform has been for you! Thanks for being a BirdEye customer.  

    Dylan B.'s profile image
    Dylan B. 
    on Birdeye

    4 years ago

    "An All-In-One Review service that actually works!" What do you like best about Birdeye? BirdEye is very user friendly. The simple interface makes it possible for just about anyone to be able to use and understand. Customer service is friendly and helpful as well! What do you dislike about Birdeye? In the future, it would be helpful to have more shortcuts to options relating to customer reviews, all in one place rather than having to go to multiple pages. What problems is Birdeye solving and how is that benefiting you? Keepi... read more

    Business response:

    We appreciate you taking the time to share your experience, Dylan! Thrilled to hear that the platform has been easy to use and navigate. Please reach out if you need any additional support!  

    Verified User in V.'s profile image
    Verified User in V. 
    on Birdeye

    4 years ago

    "Birdeye is great for online reviews!" What do you like best about Birdeye? Access to reviews and the ease of being able to reply to those reviews. What do you dislike about Birdeye? So far we have not found anything that we dislike. What problems is Birdeye solving and how is that benefiting you? We have definitely been able to increase the positive reviews that we get which only helps with our business. 

    Business response:

    Thanks for the feedback! We enjoy reading about the positive results you have seen from using the platform. Awesome job! We appreciate you choosing BirdEye for your online reputation management.  

    Francesca M.'s profile image
    Francesca M. 
    on Birdeye

    4 years ago

    "Birdeye has given me good insight on our customer experience and product feedback." What do you like best about Birdeye? I like that Birdeye gives you feedback based on sentiment so that you can easily identify the good reviews from the bad reviews and that you can aggregate reviews from several other platforms into Birdeye. Being able to separate the negative reviews from the bad reviews is very helpful because it allows us to leverage the good reviews across our website, on gated landing pages, as testimonials on microsit... read more

    Business response:

    Wow, thank you, Francesca for the thorough feedback! This is helpful. Excited to hear that the platform is helping your business internally and externally. Please reach out if you need any additional support!  

    Caitlin S.'s profile image
    Caitlin S. 
    on Birdeye

    4 years ago

    "Great product - very user friendly! Huge Time Saver!!!!!" What do you like best about Birdeye? I love how simple this product makes it to manage online reviews. As someone who is in charge of over 15 properties, before Birdeye managing all the reviews was a nightmare. Constantly forgetting passwords and always monitoring the reviews sites was a daunting tasks. Birdeye has streamlined this process and saved me and my staff so much time! We used to internally track each and every review and send out reports to staff each week... read more

    Brooklyn S.'s profile image
    Brooklyn S. 
    on Birdeye

    4 years ago

    "Birdeye is awesome" What do you like best about Birdeye? Birdeye is simple to use and easy to reply to customer reviews with. What do you dislike about Birdeye? It is a bit annoying to maneuver to find things like mobile reviews. They are not in the same place as the main reviews. Recommendations to others considering Birdeye: It is great if you want to keep up with your community of clients. Give it time and work with your birdeye team to create a successful use of your account. What problems is Birdeye solving and how is ... read more

    Business response:

    Hi Brooklyn, thank you for sharing you experience on G2! We enjoy hearing that the BirdEye platform has helped you engage with customers and gather helpful feedback. Thanks for choosing BirdEye as your online reputation management!  

    Verified User in R.'s profile image
    Verified User in R. 
    on Birdeye

    4 years ago

    "Great Product" What do you like best about Birdeye? Very easy to use. Customers seem to like using it to give feedback. All of our people including those who are not very tech savvy are able to use this product with little challenges. Each of our employees have tablets that they can send the surveys from while on the job site. What do you dislike about Birdeye? Sometimes our installers forget to use it and customers do not want to be bothered with another email or message Recommendations to others considering Birdeye: If yo... read more

    Business response:

    This is what we like to hear! Excited to learn how seamless the platform has been for your business. Thank you for your kind post and for recommending BirdEye. We appreciate having you as our customer, thank you!  

    Verified User in T.'s profile image
    Verified User in T. 
    on Birdeye

    4 years ago

    "Great experience so far!" What do you like best about Birdeye? I really enjoy using Birdeye for the ability to see all the reviews and ratings we have from multiple platforms in one place. These reviews are also available for download and I can run analysis as well as track how we are doing by each platform. The ability to respond to reviews is extremely helpful as well, we can assign people internally to follow up with certain reviews we receive and when the report is exported we are able to see the business response as we... read more

    Business response:

    Fantastic, thank you for taking the time to share thorough feedback! Customer obsession is a core value of ours at BirdEye, so we love hearing that your CSM is taking good care of you. We're also happy to hear how the various tools are helping your business. Thank you for being a BirdEye customer!  

    Frequently asked questions about Birdeye

    How is Birdeye rated?

    Birdeye has a 4.9 star rating with 7,447 reviews. 

    When is Birdeye open?

    Birdeye is open now. It will close at 6:00 p.m.  

    Need help? Contact us.

    Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com