Birdeye
BIRDEYE FOR BUSINESSES
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Paul S. on Birdeye
4 years ago
06/05/2019, 15:21 PM
You guys are great! A valuable asset to our practice.
Kendra A. on Birdeye
4 years ago
06/03/2019, 20:24 PM
BirdEye has helped us get more reviews for our practice by making the process really easy for staff and patients.
Shannon M. on Birdeye
4 years ago
05/30/2019, 04:50 AM
I want to use to use this service on my NO DEPOSIT ELECTRICITY TEXAS https://www.samedayelectricity.com/
karinna007 on iTunes
4 years ago
05/25/2019, 04:34 AM
5 stars!
Amazing app!! Keeps me checking in on my stats at home and all! I love it
Heidi Morrison on TrustRadius
4 years ago
05/22/2019, 08:11 AM
Enhancing our online presence!
Use Cases and Deployment Scope
- We use BirdEye to solicit reviews from our customers.
Pros
- Makes the review process effortless.
-Make our online presence relevant.
-Communicate with us regarding changes like upcoming promotions.
Cons
- None
Likelihood to Recommend
- If you have great customer reviews but are struggling to get them to post organically online, BirdEye is the perfect fit.
Users and Roles
- I use BirdEye in conjunction with our CRM, Salesforce. Only one person is needed to handle the entire process. It takes me about 15 minutes a week to handle 100+ review requests.
Return on Investment
- We now have over 1500 online reviews.
Jeremy Medinac on TrustRadius
4 years ago
05/22/2019, 05:02 AM
Birdeye changed my online reputation!
Use Cases and Deployment Scope
- Without BirdEye we rarely collected any reviews at all, even the reviews that were collected were mediocre at best. BirdEye was able to take my reviews that were in the dumps from a 2.5 star rating to a 4.9 star rating with over 200 collected reviews on Google! It was so easy to get started with BirdEye, the setup was minimal and now we a have a review faucet which brings in multiple reviews a week over all of the different review platforms!
Pros
- Easy setup.
-BirdEye collects online reviews, it does what it should!
-0 to Hero in weeks!
Cons
- Of course it could be less expensive!
-Domestic tech support...
Likelihood to Recommend
- I don't see any service industry that shouldn't use BirdEye!
Users and Roles
- Marketing
Return on Investment
- BirdEye has taken us from a 2.5 rating to a 4.9!
-Easy website to manage all of your online reviews!
Alternatives Considered
- Demandforce
- Demandforce works ok but the reviews are left on the demandforce website not any of the major review sites.
Other Software Used
- Demandforce, iDentalSoft, CS PracticeWorks Software, VixWin Platinum, GoDaddy
Erika Solomon on TrustRadius
4 years ago
05/22/2019, 01:42 AM
Over 300 5-Star Reviews in Two Years!!
Use Cases and Deployment Scope
- Logistically, once a new parent/customer checks out for their child's doctor's appointment, the front desk team member explains that she will be emailing the parent a "BirdEye Review," and if the parent was happy with the service we provided, it would be wonderful if he/she could complete the review.
Pros
- BirdEye makes it easy for our patients/customers to review is by sending them an email.
-BirdEye sends the administrator a copy of the newly posted review so I can copy and text it immediately to our team members so we can cheer on each other for our great review.
-BirdEye makes it easy for our front desk team members to ask for and receive patient/customer reviews.
Cons
- If we do receive a bad review, I would like the ability to respond to that review (maybe there already is) so I can try to rectify, but at least address what we could have done better.
Likelihood to Recommend
- First of all, I did explain to my daughter's orthodontist how much BirdEye has helped us with the growth of our client base. The orthodontist did purchase it. Most importantly to us and our growth, our practice has been open for a little over 2 years and we have nearly 300 5-star reviews.
Users and Roles
- These team members are our front desk reception team members. They greet our patients, accept co-payments, ensure we have all the patient's correct information. They also check out the patient and reschedule any follow up patient visits.
Return on Investment
- We have been open for a little over 2 years. In those 2 years, we have more than 330 5-star reviews.
-No pediatric practice in the area has more than 30 reviews.
-We advertise at Baby Fairs as well as introduce ourselves at OB/GYN offices. Nothing can speak more highly of us than the amount and the positivity of these reviews.
-We are the fastest growing practice I personally have ever heard of.
Alternatives Considered
- N.A.
Alyssa Oakes on TrustRadius
4 years ago
05/21/2019, 01:12 AM
Highly Recommend BirdEye
Use Cases and Deployment Scope
- BirdEye in our company is used through the whole company. We are a property management company and use it to get feedback from our tenants on apartment rentals and maintenance issues. It is very helpful in playing a role which lets us better understand our customers' needs.
Pros
- Customer Interaction
-Helpful Feedback
-Verified Reviews
-Easy To Use
Cons
- I don't have any problems with it, I like it exactly how it is.
Likelihood to Recommend
- BirdEye is helpful for us because it gives us the kind of positive and negative feedback that we need to hear from our customers. The reviews we receive help our company understand what we are doing wrong or right and helps us improve where we need to.
Users and Roles
- BirdEye is used by our property management and maintenance teams. We get reviews from tenants on their living experience with us.
Return on Investment
- Overall, Birdeye has helped us increase our positive reviews throughout the company.
Alternatives Considered
- Have not used another system similar to BirdEye.