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Birdeye - Palo Alto, CA
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"Great program" What do you like best about Birdeye? The ability to keep in touch with complaints and compliments What do you dislike about Birdeye? Sometimes its difficult to navigate the screens. What problems is Birdeye solving and how is that benefiting you? Upset customers being contacted quickly.
Business response:
Thank you for the feedback! Very glad to hear you're keeping up with all of the compliments and handling any issues quickly. Please reach out if you need any additional support!
"Wonderful tool for feedback" What do you like best about Birdeye? Great way of knowing how well your business is doing. What do you dislike about Birdeye? Nothing really. I haven't found anything I dislike. Recommendations to others considering Birdeye: Get familiar with the features. What problems is Birdeye solving and how is that benefiting you? Most of our feedback has been positive but the few times it has not been, it has not has given us an opportunity to improve.
Business response:
We appreciate you taking the time to share your feedback! Thank you for choosing us as your online reputation management.
"Would absolutely recommend BirdEye!!" What do you like best about Birdeye? Patient responses and reviews tripled in the first month of having BirdEye. Site is also very easy to navigate. What do you dislike about Birdeye? So far our experience with BirdEye has been all positive. Recommendations to others considering Birdeye: none What problems is Birdeye solving and how is that benefiting you? Higher number of patient reviews and a boost in online referrals.
Business response:
Wow, that's great!! We love hearing success stories, thank you for sharing! Keep up the good work :)
"Huge Improvements!" What do you like best about Birdeye? The platform is comprehensive and has increased our overall review rate 116% and increased our overall rating to the highest it's ever been Team is knowledgeable and their Insights products provides invaluable information for our clinical and operations team. Auto responses has cut time in more than have of what I spent on previous platform. What do you dislike about Birdeye? We are still working to automate reports, which is also a complication on our side. Recommend... read more
Business response:
Wow, awesome results! Keep up the good work! Thank you for taking the time to share your feedback with us. We are so glad to hear that the platform has been a useful solution and you're enjoying the features!
"Excellent Tool To Use in Business Monitoring" What do you like best about Birdeye? The landscaping of the website is set up perfect so that you can easily manage all social media and review sights. Easy navigation. What do you dislike about Birdeye? Nothing to dislike. Everything is spot on Recommendations to others considering Birdeye: I love BirdEye. It is the best. Except these are a lot of questions What problems is Birdeye solving and how is that benefiting you? I also love the app. It’s perfect and so very easy to use... read more
Business response:
This is great to hear! Love that you're using both the online dashboard and mobile app!
"Easy and simple for customers to leave a review and for employees to implement." What do you like best about Birdeye? Simplicity. It is simple and easy to incorporate into conversations with customers. Being quick and easy for customers is key to the success rate of capturing reviews. What do you dislike about Birdeye? Not fully integrated with my software so it still takes an added effort to get the BirdEye link in front of the customers. What problems is Birdeye solving and how is that benefiting you? My Google presence w... read more
Business response:
Love it! Thanks, AJ for sharing, we love hearing BirdEye success stories. Keep up the good work!
"Birdeye Review" What do you like best about Birdeye? Birdeye has been extremely effective in allowing our company to have a presence online by effortlessly soliciting reviews after our patients complete their appointments. Each evening, a review request goes out to patients who haven't been seen in a certain time frame and allows them to submit their feedback to our offices. This takes the leg work off of our staff by not having to remember to ask each patient in a high production office and allows each patient to provide t... read more
Business response:
Love the thorough feedback! Thrilled to hear how the platform has been time-saving and boosting your online presence. We appreciate you taking the time and sharing with us :)
"One app handles all your review needs - It simply works!" What do you like best about Birdeye? From one app I can request a review to post to three different pages including Google, its affordable, and it shows my reviews live on our website! What do you dislike about Birdeye? I wish it sent me daily reminders to use the app. Sometimes I get so busy doing a great job that I forget to let Birdeye publish the accolades I receive. Recommendations to others considering Birdeye: Price is fair. Staff is great to deal with in sett... read more
Business response:
This is great feedback, thank you! You're very right on how reviews can make a business stand out amongst competitors. Love that you're being proactive with sending out review requests and using them as testimonials. Keep up the good work!
"Birdeye Review" What do you like best about Birdeye? Ease of use and reliability/stability of the application. What do you dislike about Birdeye? Nothing. Everything about the app works as expected. Breaks down reviews in an easy to read manner. What problems is Birdeye solving and how is that benefiting you? Getting more reviews. Benefits of the app have been getting real time reviews to
Business response:
Thank you so much for taking the time to share your feedback with us! So glad to hear you're enjoying the platform.
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,482 reviews.
When is Birdeye open?
Birdeye is closed now. It will open on Thursday at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com