Birdeye
BIRDEYE FOR BUSINESSES
This profile is powered by Birdeye. Over 100,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. Learn more about Birdeye
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Tim Berman on TrustRadius
4 years ago
04/30/2019, 04:18 AM
Every business needs Birdeye
Use Cases and Deployment Scope
- We survey every single customer through Birdeye, whether they make a big ticket purchase, replacement parts, apparel, or have their equipment serviced or repaired.
Pros
- Multi-channel surveys
-Automation
-Review generation
Cons
- No Messenger integration with popular SMS tools like Front
-Cannot use your business phone numbers
-Expensive
-No integration with marketing stack to segment contacts based on promoter status
-Inability to use NPS scale in disposition check
Likelihood to Recommend
- Great for brick and mortar or online-only businesses alike. Build your SEO by piling on the reviews from all your happy customers, and quickly address issues from unhappy customers. We have found that surveying customers through Birdeye has helped us to discover issues we needed to fix in our business processes, and also diffused unhappy customers before they flamed us online. That is GOLD.
If your business already has more than 1,000 online reviews, you might not need this tool.
Users and Roles
- Birdeye is mostly automated, so it doesn't require lots of people using it. We haven't yet begun the in-store surveying on it, but that's next. We will set up kiosks, as well as equip our sales team with tablets they can use to gather reviews. I prefer to manage the app so I can also be in tune with problems in the business, wherever they arise.
Return on Investment
- Positive social proof
-Quantity of online reviews
-Raised overall review average
Alternatives Considered
- Podium
- We selected Birdeye because the feature set was almost identical, but Birdeye was more cost effective. Still expensive, but not as expensive as Podium.
Other Software Used
- Segment, Hull, dotMailer
Himanshu Goswami on GooglePlay
4 years ago
04/20/2019, 01:18 AM
amazing app. easy to use, its almost everything you can do on the dekstop, but on the go! so easy to read data and send requests!
Halley C. on Capterra
4 years ago
04/18/2019, 03:28 AM
BirdEye Makes Reputation Management Easy!
Pros: I can track and manage several review sites from one centralized location. I can also send review requests from one central location. I can track what employees are getting positive reviews.
Cons: I really have no complaints about this software.
Overall: Overall, BirdEye makes reputation management a breeze. Our overall rating has improved across various review sites and we have seen an increase in the amount of ratings as well.
lyftaustin on iTunes
4 years ago
04/17/2019, 04:57 AM
Perfect customer service
Its amazing how they are on top of everything. I used to use yext and i am glad that I switched over to BirdEye..
Chris Macri on GooglePlay
4 years ago
04/05/2019, 01:36 AM
went from 5 reviews to over 200 in 2 years. I couldn't recommend this service any more strongly. fantastic service
Bruce on SoftwareAdvice
4 years ago
04/01/2019, 14:59 PM
So easy, so powerful
Pros
The Birdeye software is by far one of the easiest and best ways to let visitors to your social media platforms know how your clients feel about the work you do. We have a very successful tattoo studio for the past 19 years and at first we thought the Birdeye product wasn’t necessary... We could have been more wrong. As the positive reviews started to mount up and the numbers climbed, far surpassing those of our competitors, we realized the power of this software. Birdeye let the social media shoppers in on An intimate level, right from the mouths or our satisfied clients.
Cons
When it come to reasons not to have this software installed, there are truly none. One might think that there’s some risk opening up the public review process to unsatisfied reviews. The truth is, Birdeye invites a client with a negative experience to contact the business first with there gripes before posting to the social media platforms in the effort to repair the negative experience hence circumventing the posting to a public forum.