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Birdeye - Palo Alto, CA
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"Accurate and fast review." What do you like best about Birdeye? Efficient and quick service. Gives clients anonymous opportunity to give genuine feedback. What do you dislike about Birdeye? No incentive for clients to participate other than if something went really good or really bad. Seems like the surveys come back inconsistently. What problems is Birdeye solving and how is that benefiting you? .
Business response:
Thank you for leaving us a great star rating and taking the time to share your feedback! Here's a link that might give you some ideas to help your business out with the survey feature. https://birdeye.com/blog/customer-satisfaction-survey/ Please reach out if you need any additional service!
"Positive feedback" What do you like best about Birdeye? You can save short cuts for common reviews. What do you dislike about Birdeye? It does not allow you to respond to sites such as yelp or weedmaps. Recommendations to others considering Birdeye: Easy to use and super helpful having all reviews in one place. What problems is Birdeye solving and how is that benefiting you? Great way to see what folks are saying across multiple review sites.
Business response:
Hi Jessica, I'm happy to hear that the review managing and monitoring feature has been a help when it comes to keeping track of all of your reviews. We appreciate your post and your recommendation to others!
"Practice Marketing Liaison" What do you like best about Birdeye? the platform is intuitive and provide the data we need. What do you dislike about Birdeye? You can export out data to an excel document to share with teams unless having to go through you rep. What problems is Birdeye solving and how is that benefiting you? getting insight on how our clinics are running operationally.
Business response:
Glad to hear you're enjoying the platform! Thank you for taking the time to leave us your feedback.
"This system is great for business!" What do you like best about Birdeye? Easy to use and easy to navigate through for customers What do you dislike about Birdeye? Need for the link to appear rather than sending the review to the website Recommendations to others considering Birdeye: Works well for our company with a fast response time What problems is Birdeye solving and how is that benefiting you? Getting new reviews from our customers.
Business response:
Thank you for the 5-star rating!
"Dramatic improvement in reviews!" What do you like best about Birdeye? I definitely like the portal and being able to see everything in one place What do you dislike about Birdeye? I don't like the changes that were made to the filters Recommendations to others considering Birdeye: Using Birdeye we have watched our reviews on Google go from a 1.6 when we started in February 2019 to hitting a 4.0 last week (Nov 2019). Our CEO is ecstatic and happy with the increase. The improved reviews have helped us better retain customers... read more
Business response:
This is what we like to hear! We enjoy reading your success story with the BirdEye platform. Great work! Thank you for sharing.
"Excellent reputation service for hospitality" What do you like best about Birdeye? The streamlined business listing ratings/reviews have been essential to meet thousands of comments our properties receive on a monthly basis. No need for multiple users to keep track of different credentials - BirdEye solves this by consolidating all ratings/reviews into one interface. Having unlimited users has helped with training and adding more individuals to the platform. The internal ticketing makes it extremely easy for us to collabora... read more
Business response:
Wow, this is such great feedback! Thank you for taking the time to share your experience. Happy to hear how the platform has been able to solve problems and benefit your business. We appreciate you choosing BirdEye as your online reputation management.
"The feed back from our patient has been very helpful." What do you like best about Birdeye? I like that we can see the results - it's very helpful seeing the gratitude are patients feel about their care with us. It's also helpful to see where we need to improve. What do you dislike about Birdeye? I don't feel that there is anything to dislike about this product, it works! What problems is Birdeye solving and how is that benefiting you? We can read the results and if a patient was unhappy with the service we can reach out to... read more
Business response:
Delighted to hear that your seeing results! Reviews are a great way to learn what is working and what needs improvement. We appreciate you sharing your positive experience. Thank you!
"Love it !" What do you like best about Birdeye? You can find reviews easily and all in one place What do you dislike about Birdeye? I think to dislike about this web portal What problems is Birdeye solving and how is that benefiting you? Leaning to see how to manage my parents
Business response:
Great to hear that the platform has been helpful with managing reviews! Thank you for the 5 - star rating :)
"Great program" What do you like best about Birdeye? The ability to keep in touch with complaints and compliments What do you dislike about Birdeye? Sometimes its difficult to navigate the screens. What problems is Birdeye solving and how is that benefiting you? Upset customers being contacted quickly.
Business response:
Thank you for the feedback! Very glad to hear you're keeping up with all of the compliments and handling any issues quickly. Please reach out if you need any additional support!
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,468 reviews.
When is Birdeye open?
Birdeye is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com