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Birdeye
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"Excellent reputation service for hospitality" What do you like best about Birdeye? The streamlined business listing ratings/reviews have been essential to meet thousands of comments our properties receive on a monthly basis. No need for multiple users to keep track of different credentials - BirdEye solves this by consolidating all ratings/reviews into one interface. Having unlimited users has helped with training and adding more individuals to the platform. The internal ticketing makes it extremely easy for us to collabora... read more
Business response:
Wow, this is such great feedback! Thank you for taking the time to share your experience. Happy to hear how the platform has been able to solve problems and benefit your business. We appreciate you choosing BirdEye as your online reputation management.
"The feed back from our patient has been very helpful." What do you like best about Birdeye? I like that we can see the results - it's very helpful seeing the gratitude are patients feel about their care with us. It's also helpful to see where we need to improve. What do you dislike about Birdeye? I don't feel that there is anything to dislike about this product, it works! What problems is Birdeye solving and how is that benefiting you? We can read the results and if a patient was unhappy with the service we can reach out to... read more
Business response:
Delighted to hear that your seeing results! Reviews are a great way to learn what is working and what needs improvement. We appreciate you sharing your positive experience. Thank you!
"Love it !" What do you like best about Birdeye? You can find reviews easily and all in one place What do you dislike about Birdeye? I think to dislike about this web portal What problems is Birdeye solving and how is that benefiting you? Leaning to see how to manage my parents
Business response:
Great to hear that the platform has been helpful with managing reviews! Thank you for the 5 - star rating :)
"Great program" What do you like best about Birdeye? The ability to keep in touch with complaints and compliments What do you dislike about Birdeye? Sometimes its difficult to navigate the screens. What problems is Birdeye solving and how is that benefiting you? Upset customers being contacted quickly.
Business response:
Thank you for the feedback! Very glad to hear you're keeping up with all of the compliments and handling any issues quickly. Please reach out if you need any additional support!
"Wonderful tool for feedback" What do you like best about Birdeye? Great way of knowing how well your business is doing. What do you dislike about Birdeye? Nothing really. I haven't found anything I dislike. Recommendations to others considering Birdeye: Get familiar with the features. What problems is Birdeye solving and how is that benefiting you? Most of our feedback has been positive but the few times it has not been, it has not has given us an opportunity to improve.
Business response:
We appreciate you taking the time to share your feedback! Thank you for choosing us as your online reputation management.
"Would absolutely recommend BirdEye!!" What do you like best about Birdeye? Patient responses and reviews tripled in the first month of having BirdEye. Site is also very easy to navigate. What do you dislike about Birdeye? So far our experience with BirdEye has been all positive. Recommendations to others considering Birdeye: none What problems is Birdeye solving and how is that benefiting you? Higher number of patient reviews and a boost in online referrals.
Business response:
Wow, that's great!! We love hearing success stories, thank you for sharing! Keep up the good work :)
"Huge Improvements!" What do you like best about Birdeye? The platform is comprehensive and has increased our overall review rate 116% and increased our overall rating to the highest it's ever been Team is knowledgeable and their Insights products provides invaluable information for our clinical and operations team. Auto responses has cut time in more than have of what I spent on previous platform. What do you dislike about Birdeye? We are still working to automate reports, which is also a complication on our side. Recommend... read more
Business response:
Wow, awesome results! Keep up the good work! Thank you for taking the time to share your feedback with us. We are so glad to hear that the platform has been a useful solution and you're enjoying the features!
"Excellent Tool To Use in Business Monitoring" What do you like best about Birdeye? The landscaping of the website is set up perfect so that you can easily manage all social media and review sights. Easy navigation. What do you dislike about Birdeye? Nothing to dislike. Everything is spot on Recommendations to others considering Birdeye: I love BirdEye. It is the best. Except these are a lot of questions What problems is Birdeye solving and how is that benefiting you? I also love the app. It’s perfect and so very easy to use... read more
Business response:
This is great to hear! Love that you're using both the online dashboard and mobile app!
"Easy and simple for customers to leave a review and for employees to implement." What do you like best about Birdeye? Simplicity. It is simple and easy to incorporate into conversations with customers. Being quick and easy for customers is key to the success rate of capturing reviews. What do you dislike about Birdeye? Not fully integrated with my software so it still takes an added effort to get the BirdEye link in front of the customers. What problems is Birdeye solving and how is that benefiting you? My Google presence w... read more
Business response:
Love it! Thanks, AJ for sharing, we love hearing BirdEye success stories. Keep up the good work!
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,548 reviews.
When is Birdeye open?
Birdeye is open now. It will close at 6:00 p.m.