This profile has been claimed by the business owner or representative.
Birdeye - Palo Alto, CA
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"I am Very Satisfied with BirdEye" What do you like best about Birdeye? I like that you can send out review requests to any past customers or have them fill out a review directly either in person or online. It's a very simple process for our customers and we appreciate the accessibility. I love that you can send a request through text, BirdEye is definitely keeping up with online trends. What do you dislike about Birdeye? I dislike the design elements within the BirdEye platform. I was given a webchat code but wasn't able to... read more
Business response:
Hi Jachelle, love the strategy of targeting past customers for reviews and creating a campaign to do that! Keep up the good work of bringing in positive reviews and building a strong brand identity!
"One of the best online review platforms" What do you like best about Birdeye? My agency, Marketing 4 Real Results works with many small business owners and the clients that use Birdeye are having huge success. Since Online Reputation Management is a huge part of online the digital marketing component, ratings, comments, blogs, and social media post matter. Birdeye offers the ability to respond quickly from one platform, as well as set up automated responses is great. Increasing trust & credibility is an important marketing ... read more
Business response:
Hi, thank you for sharing your experience! Love hearing how important it is for you to respond to online inquires quickly and easily. We appreciate you being a BirdEye customer!
"Great access to information." What do you like best about Birdeye? The website is amazing and the UI is simple. Being able to sort through date ranges, by website is great. What do you dislike about Birdeye? The app is not at intuitive as the site. What problems is Birdeye solving and how is that benefiting you? Being able to acknowledge my team quicker. Also able to see connections on which manager is able to run smoother shifts.
Business response:
Hi Daniel, glad that you're able to use the platform easily and analyze your team. We appreciate you sharing with us on G2!
"I look at Birdeye Daily!" What do you like best about Birdeye? I review our reviews on Birdeye daily! The reviews that they gather provide valuable insight into every aspect of my business. The timely and relevant information that they aggregate allows me to notice trends with my products, identify potential quality concerns and even uncover customer pain points that will allow us to make better products. What do you dislike about Birdeye? Tho only downside does not even have to do with Birdeye- often times the best reviews... read more
Business response:
Love this! Happy to hear that BirdEye has been able to help you with not only reviews but identifying trends and pain points to help meet customer needs. Thank you for sharing thorough feedback!
"Only Review Management Platform that matters!" What do you like best about Birdeye? BirdEye really does it all. Collects every review you need, presents the information in a clean, userfriendly manner, and their support is always there to help you out along the way. Having previously used competitor reputation tools - there is no going back after discovering BirdEye. What do you dislike about Birdeye? The only dislike about BirdEye is their user roles - Owner, Admin, & Guest. The issue may be internal but these roles don't ... read more
Business response:
Wow, this is awesome feedback, thank you, Jennifer!! Customer obsession is a core value of ours here at BirdEye, and we are so grateful that you chose us. Thrilled for you to see our latest launch. Let us know if you need any assistance!
"Excellent review tracking tool" What do you like best about Birdeye? The interface is very simple to use and navigate with access to almost all on-line reviews our facility receives for both receiving and responding to reviews. What do you dislike about Birdeye? I wish I could directly respond to our TripAdvisor reviews directly from this platform, but I am sure that there are multiple layers of red-tape to navigate in order to make this a reality. Perhaps someday! Recommendations to others considering Birdeye: This is very... read more
Business response:
Hi Chris, so glad that the platform has been easy to use and time-saving! It truly does make a huge difference when you can have everything in one place.
"BirdEye keeps an eye out for me!" What do you like best about Birdeye? Crafting templates to speed through responses! What do you dislike about Birdeye? Sometimes deleted reviews get stuck, and it makes it difficult to keep track of reviews that need to be answered. Recommendations to others considering Birdeye: If using for a high volume of review responses, take the time to build response templates that can be easily modified per review. Also, if you get reviews from multiple platforms, make sure to set that up at sign-up... read more
Business response:
We appreciate the feedback, Colleen! Love that you're taking advantage of the ability to create response templates. It definitely a time saver and comes in handy when you generate lots of reviews that need to be responded to.
"Reviews come in very quickly" What do you like best about Birdeye? All the reports and analytics.I can see what my competitors are being rated as well. What do you dislike about Birdeye? Nothing at this moment. There is nothing that I have found to dislike. What problems is Birdeye solving and how is that benefiting you? Client satisfaction.
"Very Happy with Service" What do you like best about Birdeye? I like Birdeye because of the filtering of the reviews. Gives you a chance to catch misunderstood problems before the reviews go public. What do you dislike about Birdeye? The filter can also catch positive reviews that unfortunately do not get seen publicly. Recommendations to others considering Birdeye: Get this software if you value your business. We love it. What problems is Birdeye solving and how is that benefiting you? I believe the more your locations are... read more
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,476 reviews.
When is Birdeye open?
Birdeye is open now. It will close at 6:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com