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Birdeye
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"Birdeye Review" What do you like best about Birdeye? Birdeye has been extremely effective in allowing our company to have a presence online by effortlessly soliciting reviews after our patients complete their appointments. Each evening, a review request goes out to patients who haven't been seen in a certain time frame and allows them to submit their feedback to our offices. This takes the leg work off of our staff by not having to remember to ask each patient in a high production office and allows each patient to provide t... read more
Business response:
Love the thorough feedback! Thrilled to hear how the platform has been time-saving and boosting your online presence. We appreciate you taking the time and sharing with us :)
"One app handles all your review needs - It simply works!" What do you like best about Birdeye? From one app I can request a review to post to three different pages including Google, its affordable, and it shows my reviews live on our website! What do you dislike about Birdeye? I wish it sent me daily reminders to use the app. Sometimes I get so busy doing a great job that I forget to let Birdeye publish the accolades I receive. Recommendations to others considering Birdeye: Price is fair. Staff is great to deal with in sett... read more
Business response:
This is great feedback, thank you! You're very right on how reviews can make a business stand out amongst competitors. Love that you're being proactive with sending out review requests and using them as testimonials. Keep up the good work!
"Birdeye Review" What do you like best about Birdeye? Ease of use and reliability/stability of the application. What do you dislike about Birdeye? Nothing. Everything about the app works as expected. Breaks down reviews in an easy to read manner. What problems is Birdeye solving and how is that benefiting you? Getting more reviews. Benefits of the app have been getting real time reviews to
Business response:
Thank you so much for taking the time to share your feedback with us! So glad to hear you're enjoying the platform.
"I am Very Satisfied with BirdEye" What do you like best about Birdeye? I like that you can send out review requests to any past customers or have them fill out a review directly either in person or online. It's a very simple process for our customers and we appreciate the accessibility. I love that you can send a request through text, BirdEye is definitely keeping up with online trends. What do you dislike about Birdeye? I dislike the design elements within the BirdEye platform. I was given a webchat code but wasn't able to... read more
Business response:
Hi Jachelle, love the strategy of targeting past customers for reviews and creating a campaign to do that! Keep up the good work of bringing in positive reviews and building a strong brand identity!
"One of the best online review platforms" What do you like best about Birdeye? My agency, Marketing 4 Real Results works with many small business owners and the clients that use Birdeye are having huge success. Since Online Reputation Management is a huge part of online the digital marketing component, ratings, comments, blogs, and social media post matter. Birdeye offers the ability to respond quickly from one platform, as well as set up automated responses is great. Increasing trust & credibility is an important marketing ... read more
Business response:
Hi, thank you for sharing your experience! Love hearing how important it is for you to respond to online inquires quickly and easily. We appreciate you being a BirdEye customer!
"Great access to information." What do you like best about Birdeye? The website is amazing and the UI is simple. Being able to sort through date ranges, by website is great. What do you dislike about Birdeye? The app is not at intuitive as the site. What problems is Birdeye solving and how is that benefiting you? Being able to acknowledge my team quicker. Also able to see connections on which manager is able to run smoother shifts.
Business response:
Hi Daniel, glad that you're able to use the platform easily and analyze your team. We appreciate you sharing with us on G2!
"I look at Birdeye Daily!" What do you like best about Birdeye? I review our reviews on Birdeye daily! The reviews that they gather provide valuable insight into every aspect of my business. The timely and relevant information that they aggregate allows me to notice trends with my products, identify potential quality concerns and even uncover customer pain points that will allow us to make better products. What do you dislike about Birdeye? Tho only downside does not even have to do with Birdeye- often times the best reviews... read more
Business response:
Love this! Happy to hear that BirdEye has been able to help you with not only reviews but identifying trends and pain points to help meet customer needs. Thank you for sharing thorough feedback!
"Only Review Management Platform that matters!" What do you like best about Birdeye? BirdEye really does it all. Collects every review you need, presents the information in a clean, userfriendly manner, and their support is always there to help you out along the way. Having previously used competitor reputation tools - there is no going back after discovering BirdEye. What do you dislike about Birdeye? The only dislike about BirdEye is their user roles - Owner, Admin, & Guest. The issue may be internal but these roles don't ... read more
Business response:
Wow, this is awesome feedback, thank you, Jennifer!! Customer obsession is a core value of ours here at BirdEye, and we are so grateful that you chose us. Thrilled for you to see our latest launch. Let us know if you need any assistance!
"Excellent review tracking tool" What do you like best about Birdeye? The interface is very simple to use and navigate with access to almost all on-line reviews our facility receives for both receiving and responding to reviews. What do you dislike about Birdeye? I wish I could directly respond to our TripAdvisor reviews directly from this platform, but I am sure that there are multiple layers of red-tape to navigate in order to make this a reality. Perhaps someday! Recommendations to others considering Birdeye: This is very... read more
Business response:
Hi Chris, so glad that the platform has been easy to use and time-saving! It truly does make a huge difference when you can have everything in one place.
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,548 reviews.
When is Birdeye open?
Birdeye is open now. It will close at 6:00 p.m.