Mark M. on G2 Crowd
a month ago
06/30/2020, 01:10 AM
Birdeye Exceeds Expectations
What do you like best?
Birdeye is incredibly successful in producing a high quantity of online reviews for both of our dental practices. Birdeye has increased our Google and FB online reviews easily by 500%. Additionally, their customer service is second to none. We recently installed a significant upgrade to our practice management software platform (Dentrix). Unknown to me, this upgrade severed Birdeye's connection with our server. Birdeye did not wait for us to discover this for ourselves. They called and emailed us to schedule a time to remote into or servers to get Birdeye working again. Very proactive service. Review collected by and hosted on G2.com.
What do you dislike?
Honestly, I was a bit taken aback by the monthly cost at first. However, Birdeye's success and their proactive and effective customer service team have completely won me over. I now view the monthly cost as one of the best values ever. Review collected by and hosted on G2.com.
What problems are you solving with the product? What benefits have you realized?
Birdeye has solved the problem of getting sufficient online reviews. Our reviews are overwhelmingly five star, but there have been a handful (fingers of one hand) of reviews less than five that Birdeye has effectively buried. We love that. Review collected by and hosted on G2.com.