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Birdeye

4.9

    Location details

    WeekdayScheduleStatus
    Mon9:00 a.m. to 6:00 p.m.
    Tue9:00 a.m. to 6:00 p.m.
    Wed9:00 a.m. to 6:00 p.m.
    Thu9:00 a.m. to 6:00 p.m.
    Fri9:00 a.m. to 6:00 p.m.
    SatClosed
    SunClosed
    4.97,382 reviews
    5
    6,932
    4
    343
    3
    34
    2
    0
    1
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    73 reviews have no rating
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    Anonymous's profile image
    Anonymous 
    a month ago

    Birdeye exceeded our firms expectationsUse Cases and Deployment Scope - We joined Birdeye as a strategic partner 12 months ago. We work on a lot of review removal requests so this paired up well with that service offering. We use Birdeye for all of our review management clients, for organic outreach and responses, as well as for directory listing updates and client surveys.Pros - intergrates with Google -provides great customer support -flexible to how we use the toolCons - a few APIs listed on their site integration list st... read more

    Daniel's profile image
    a month ago

    Great Product. Highly Recommend Pros: Being able to automate review responses saves my team HOURS of work each week. It's been a huge game changer. Cons: Birdeye does a lot of things right and has continued to release many different features over the years we've been working together. I can't think of anything I dislike about Birdeye. Any issues I've had have been handled right away. They have been more than accommodating. Overall: Birdeye has come a very long way since we first started working with them in 2016. They have a... read more

    noize noize's profile image
    noize noize 
    a month ago

    Great app 

    Business response:

    Glad you like it! :) 

    Chris's profile image
    a month ago

    Good experience Pros: Love birdeye. Some small things I would like to change but overall great company and more importantly great customer service Cons: Having to chat live w support for healthcare providers to get healthcare listings added. Also not having Apple Maps categories listed in the initial setup. Overall: I love everything about birdeye and the technical issues I have had have been solved by the support team. They are awesome and I can’t say enough about them 

    Brett's profile image
    a month ago

    Handy Tool! Pros: Ease of use, it is a very simple and handy tool to use for Review Management! Cons: The setup can be cumbersome but other than that no real complaints. 

    Ali's profile image
    a month ago

    Birdeye Software Pros: Review management features, the social media integration is fantastic! Very easy to use. Cons: SMS marketing list segmentation needs serious work. The tags are complicated and confusing. Cannot send SMS marketing to more than one list at a time. Overall: Fairly positive overall. Wish SMS marketing was an easier/better process. 

    Candace's profile image
    Candace 
    a month ago

    Good Experience Pros: The product selection and the dashboard Cons: some of the ways to enter the data were not user friendly and i had to reach out to tech support for them to make the changes i needed 

    Kristjana's profile image
    Kristjana 
    a month ago

    Great company Pros: They have an amazing customer support. Helpful email help Cons: Sometimes the dashboard doesn’t read true. 

    Shane's profile image
    a month ago

    Important offering for our customers Pros: It is a user friendly platform that helps generate, manage and market our clients reviews. Cons: It is a significant financial investment. 

    Frequently asked questions about Birdeye

    How is Birdeye rated?

    Birdeye has a 4.9 star rating with 7,382 reviews. 

    When is Birdeye open?

    Birdeye is closed now. It will open on Friday at 9:00 a.m.