Deborah N. on Capterra
a month ago
11/10/2022, 03:47 AM
Good for reputation management
Pros: I like that it allows us to request and receive reviews for Google, we also get text messaging through the app with Birdeye but we have to physically generate the messages.
Cons: We can not get any automated text message reminders through Birdeye, we want a service provider for this service. There are other features but they are at an additional cost. Also one of the Birdeye employees was badgering me to sign a two year contract instead of our usual one year contract. And he charged my credit card for additional fees as well without my knowledge.
Overall: For overall reputation management Birdeye is great, when review requests are sent out. I feel like sometimes this is hit or miss. It's like when we get closer to renewal time we start to get reviews but in the midyear it drys up and we get nothing.