Birdeye
BIRDEYE FOR BUSINESSES
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Hannah S. on Capterra
a month ago
02/10/2023, 02:52 AM
A consistent and inexpensive option for gaining reviews
Pros: Easy to automatically request reviews from customers without staff involvement.
Cons: The Webchat function is pretty lacking, since it has a lead gate built into it. Also, the API integrations are challenging to set up.
Overall: Decent. Not outstanding, have had a fair amount of obstacles getting it set up for our multiple businesses. That being said, if you have a single location, this is a perfect inexpensive option.
Megan M. on Capterra
a month ago
02/08/2023, 00:48 AM
Great, easy software to get reviews
Pros: It is east to use, you can add many people to your account to manage, it is not much extra work to send out review requests to patients.
Cons: When you send a txt message with a link to review, people type the review into the text message instead of clicking on the link, so I wish there was an automated response to that text saying "this is a personal txt message to Dr, please copy and paste your review to google by clicking the link above"
Overall: Great, we got about it 130 google reviews in 7 months
Eric L. on Capterra
2 months ago
02/04/2023, 05:39 AM
Great platform for getting positive google reviews
Pros: I love being notified when I have a new review left about my business!
Cons: I would like a little more training so I know about it's capabilities
Business Response:
Hi Eric! Thanks for being a Birdeye customer! If you are wanting more insight on the platform please reach out to support@birdeye.com and they will further assist.
Vernon S. on Capterra
2 months ago
02/03/2023, 03:30 AM
Birdeye: Efficiently Collect Reviews and Manage Customer Engagement
Pros: Birdeye has enabled our management team to collect, monitor, and manage client reviews to better connect with our clients and monitor and improve our interactions with clients.
Cons: Initial setup takes time to understand and use the power of Birdeye and can be daunting to staff, but once well acquainted to the software, Birdeye becomes an indispensable tool for our personnel.
Overall: We mainly use Birdeye to request Reviews, respond to reviews, Gather reviews from various social media, and post the reviews on our webpage. We also use Birdeye to communicate with our clients and respond to inquiries on our webpage email.
Business Response:
Thank you so much for leaving us a review. We appreciate your feedback. :)
Brennen B. on Capterra
2 months ago
02/02/2023, 01:53 AM
Great, overall product
Pros: The software has really helped us to solicit and obtain feedback and reviews from customers.
Cons: The program slim, slightly disintegrated in terms of the difference, features that it does.
Business Response:
Thanks for sharing, Brennan!
jim p. on Birdeye
2 months ago
02/01/2023, 13:42 PM
I am so thankful for the help I received from Deepti during the onboarding process. She was extremely helpful and thorough. I am already seeing results!!
Business Response:
Nice work! We are happy to hear that you are seeing fast results!
Verified Reviewer on Capterra
2 months ago
01/25/2023, 08:32 AM
Buenas forma de gestionar tu reputación en la red
Pros: La facilidad de manejo y lo intuitivo que es de manejar
Cons: No hay nada que no me haya gustado. Es un muy completo.
Business Response:
Thanks for leaving us a review!
Daniel C on BBB
2 months ago
01/24/2023, 07:49 AM
Great service and very knowledgable. They provide all the necessary information when needed.
Daniel C on BBB
2 months ago
01/24/2023, 02:32 AM
Birdeye is keenly aware of how online marketing and customer retention works and their service is top-notch!
Business Response:
Thanks for your great review!