Birdeye
BIRDEYE FOR BUSINESSES
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- 1975 Reviews5.0Google
- 1024 Reviews4.8G2 Crowd
- 722 Reviews5.0BirdEye
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5 results available.
Recommended
Lacey B. on Capterra
2 months ago
04/08/2021, 02:28 AM
Birdeye is awesome
Pros: I love the fast communication! It's nice to be able to live chat with people, way quicker than texting. I also love that you can search back and see all the conversations that you've ever had with them and search key words/phrases that is very helpful
Cons: Sometimes the communication is so fast, so with the fact that I answer phones all day, sometimes I have to make sure I'm only focusing on the conversation at hand so I can keep it going.
FABIOLA P. on Capterra
2 months ago
04/07/2021, 12:57 PM
Happy User!
Pros: The think that i like most about Birdeye is the ease of the deployments. Its a 1,2,3 step process. The site is very user friendly.
Cons: I do not have any dislikes about the software
Tyler B. on Capterra
2 months ago
04/07/2021, 12:27 PM
Easy to use, no brainer!
Pros: How easy it is to use and implement across the company and multiple platforms!
Cons: The back end is sometimes laggy with me.
Anthony D. on Capterra
2 months ago
04/07/2021, 11:41 AM
Surprise Value and Convenience
Pros: Very simple interface navigation, integration with Yardi, lots of customization, great team/support and innovative tools like Chat Bots...
Cons: No cons bc customization allows right sizing...
Overall: Highly flexible ways to get reviews and dialogs as well as organized replies and work flows to keep on top of reputation and prospects...
Charles H. on Capterra
2 months ago
04/07/2021, 11:19 AM
Highly recommend!
Pros: We started using Birdeye 2.5 months ago for our dental practice. In that time, we went from 15 to 80 5-star Google reviews!
Cons: No real cons to the software. Excellent product.
Overall: What we like just as much as the Google/Facebook reviews is the "Contact Us Directly" option for patients to contact us directly. We have been able to resolve patient issues much quicker than before when patients may have felt uncomfortable approaching us about a problem at check-out.
YOVANA P. on Capterra
2 months ago
04/07/2021, 08:57 AM
Greatest Investment for our Company
Pros: You don't have to be tech savvy to operate software. There's is a lot of training videos that help you though out and a lot of tips to make your job even easier. Their customer service is top notch!
Cons: Make it easier to log in from different browser engines.
Overall: We have seen such an phenomenal growth with our company. We have tripled our sales and are able to have our amazing clients leave amazing stories on their experience.
Diana R. on Capterra
2 months ago
04/07/2021, 03:02 AM
Great Software
Pros: I like how user friendly the platform is. It is very easy to navigate and learn as a new user.
Cons: The only con I would say is that you have to sign a year long agreement. Although I agree that this is a long term solution, it's nice to have that trial period just in case.
Overall: Overall it's been helping us obtain more reviews and prevent negative reviews before they hit the surface. I really like the direct feedback option because this gives us important consumer insights and a chance to make things right with unhappy clients.
Brianna S. on Capterra
2 months ago
04/07/2021, 02:58 AM
Love Birdeye software!
Pros: What I like most about the software is the ease of communication with patients on every level is easily managed through one system/ software
Cons: I wish Birdeye chat's linked directly with the patients accounts in our dental practice management software. Birdeye has the capability to recognize the patients name, but we end up having to copy and paste any relevant information obtained through birdeye into each patients account. If the conversation waas stored and/or recorded directly into the patients account, it would be incredibly helpful!
Overall: I have had a great experience with Birdeye, it is easy to see all patient communcation through the software in one place.
Amanda A. on Capterra
2 months ago
04/06/2021, 07:15 AM
Helped increase my testimonials tremendously
Pros: I like that it is quick and easy to use for my admins and people actually write reviews
Cons: Probably just the cost everything else is very straightforward
Overall: I think it has been a good experience overall