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Birdeye
- Palo Alto, CA
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Google reviews (2,690)Great service Pros: User friendly and great service. Real time and useful information that helps our company to be better. Great support from Birdeye team. Cons: I don't have anything that I like the least. Overall: Reaching out to customers and getting feedbacks from them. Birdeye allowed us to have a platform to reach out to our customers. Birdeye service allowed us to get feedbacks from them and use it to improve our customer service and improve customer experience overall.
Straightfoward and SimpleUse Cases and Deployment Scope - We have an extensive portfolio of properties across the Sunbelt and Birdeye helps us manage their reviews across various portals.Pros - Review templates -Updated reviews -Updated review answersCons - Customer Service -Customer Sentiment Analysis -KeywordsLikelihood to Recommend - Birdeye is great if you have to manage many profiles across different review sites. I, personally, don't find it necessary if you're only managing one single profile.Return on Investment - Im... read more
Why Get Birdeye? Pros: Birdeye helps you in many ways, business reputation management is one of the best features of Birdeye. All business needs to have a good reputation to flourish. Cons: Not all company are perfect but they will try their best to help your company. Overall: Whenever we have questions and need help they are always there. 1 click away for my questions. The ease of use of their platform is what makes them great. Very satisfying result!
Brian Teodoro knows what he's doing! Thank you
Birdseye works perfectly for our customer service needs!! Pros: I love that we can see what our customers are liking, and that we can see what we can improve on as well. Cons: It sometimes logs me out, but it is easy to log back in! Overall: Everyday we are able to see what our customers needs are. What they are needing us to improve on, and what they love about us!!
Birdseye works perfectly for our customer service needs!! Pros: I love that we can see what our customers are liking, and that we can see what we can improve on as well. Cons: It sometimes logs me out, but it is easy to log back in! Overall: Everyday we are able to see what our customers needs are. What they are needing us to improve on, and what they love about us!!
Great Platform Pros: Birdeye is very easy to use for reviews. Everything is laid out nicely and never have issues. Cons: I wish that when someone reviewed on Birdeye that it would automatically review on the other platforms.
Birdeye makes my day easier Pros: That I can text links to inquiring clients Cons: That it logs me out everyday and I have to re sign in Overall: It has been great!
Birdeye is easy and great! Pros: Easy texting and get notifications very quickly! Cons: Logs me out every time I leave work for the day! Overall: Great for customer communication, super easy and quick!
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,050 reviews.
When is Birdeye open?
Birdeye is closed now. It will open on Monday at 9:00 a.m.