BirdEye
BIRDEYE FOR BUSINESSES
This profile is powered by BirdEye. Over 50,000 businesses use BirdEye everyday to get more reviews and manage all customer feedback. BirdEye helps millions of local businesses to be found online with all their reviews and accurate business information. Learn more about BirdEye
- 1773 Reviews5.0Google
- 853 Reviews4.8G2 Crowd
- 714 Reviews5.0BirdEye
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5 results available.
Recommended
Administrator in Legal Services on G2 Crowd
a month ago
06/30/2020, 01:09 AM
Excellent Service!
What do you like best?
Birdeye is a great tool, customizable and easy to use. Customer Service always available and helpful. Overall great experience! Review collected by and hosted on G2.com.
What do you dislike?
Love everything about it, so far we have not had any complaints whatsoever! Review collected by and hosted on G2.com.
What problems are you solving with the product? What benefits have you realized?
We are getting a lot of more reviews and exposure, all it takes is one click! Review collected by and hosted on G2.com.
Doug W. on G2 Crowd
a month ago
06/30/2020, 01:03 AM
Great company to assist in generating reviews quickly
What do you like best?
We are able to export hundreds of customers per month to them and have them generate review request in a timely manner and give the consumer multiple platforms to respond through. Customer service is very easy to work with as well. Review collected by and hosted on G2.com.
What do you dislike?
Unable to automatically pull from our system. Review collected by and hosted on G2.com.
What problems are you solving with the product? What benefits have you realized?
No current problems with them, and the benefits have been great in reaching more customers to help generate a positive light to consumers reading reviews left. Review collected by and hosted on G2.com.
Ana H. on G2 Crowd
a month ago
06/30/2020, 01:00 AM
Great
What do you like best?
Very straightforward to use unlike other platforms. I like the notifications you get, as well, once someone has reviewed. Review collected by and hosted on G2.com.
What do you dislike?
I have only entered review requests manually so training on how to do batches would be helpful. Review collected by and hosted on G2.com.
What problems are you solving with the product? What benefits have you realized?
It did give us reviews that showed up when you googled our agency which we did not have prior. I think it adds validity to our business. Review collected by and hosted on G2.com.
Administrator in Medical Practice on G2 Crowd
a month ago
06/29/2020, 01:15 AM
Easy for Marketing Directors
What do you like best?
BirdEye makes it easy to send review requests to patients. Review collected by and hosted on G2.com.
What do you dislike?
Nothing...everything always wonderful and easy to use. Review collected by and hosted on G2.com.
Recommendations to others considering the product:
Wonderful service to implement with any business to gather important feedback in order to offer the best in service. Review collected by and hosted on G2.com.
What problems are you solving with the product? What benefits have you realized?
It is a great way to use wonderful reviews on our social media sites and address concerns more quickly with patients. Review collected by and hosted on G2.com.
User in Construction on G2 Crowd
a month ago
06/29/2020, 01:13 AM
Birds Eye Review from Mid Atlantic Water Services
What do you like best?
I like how it links the customers with the review and organizes the google reviews Review collected by and hosted on G2.com.
What do you dislike?
I wish it would link the customer review with the technician that did the service for the customer Review collected by and hosted on G2.com.
What problems are you solving with the product? What benefits have you realized?
we are being able to filter customer reviews and easily see when customers are not happy. the benefit is always being up to date with customers reviews and it is quick and easy to reply to them once they send in a review Review collected by and hosted on G2.com.
Jacqueline B. on G2 Crowd
a month ago
06/29/2020, 01:12 AM
Easy customer reviews and cross platform integration
What do you like best?
I loved the setup process. From the first phone call to sending out our first campaign, everyone at BirdEye was professional, positive and knowledgeable. Review collected by and hosted on G2.com.
What do you dislike?
I wish the website integrations were more customizable. We are limited to choosing two display options and can really only adjust the colour of the element. Review collected by and hosted on G2.com.
What problems are you solving with the product? What benefits have you realized?
I used to spend hours emailing back and forth with people in an attempt to get a review. BirdEye takes care of this process for me with easy to manage campaigns and automatic reminders. Review collected by and hosted on G2.com.
Jennifer R. on G2 Crowd
a month ago
06/29/2020, 01:11 AM
Great program at a great price
What do you like best?
BirdEye is able to provide exactly what I need for my small business at a great price! Review collected by and hosted on G2.com.
What do you dislike?
I occasionally get calls during our off-season about canceling since we have fewer reviews. I don't want to cancel, it's just slow during those times. Review collected by and hosted on G2.com.
Recommendations to others considering the product:
Just spend an hour speaking to a consultant. They're extremely helpful and actually listen to you. Review collected by and hosted on G2.com.
What problems are you solving with the product? What benefits have you realized?
I am able to get a better idea of areas of improvement for our business and I am able to follow-up with those individuals and improve their future experiences. Review collected by and hosted on G2.com.
Administrator in Retail on G2 Crowd
a month ago
06/29/2020, 01:11 AM
Birdeye x Maggie's Farm
What do you like best?
Effectively increasing the number and quality of reviews. Mitigating negative reviews on platforms (GMB, specifically). Review collected by and hosted on G2.com.
What do you dislike?
Not much to dislike. Overall, very happy. Review collected by and hosted on G2.com.
What problems are you solving with the product? What benefits have you realized?
Increasing overall average rating across our business. Empowering store-level associates to manage reviews. Review collected by and hosted on G2.com.
Taylor K. on G2 Crowd
a month ago
06/29/2020, 01:10 AM
Great Results!!
What do you like best?
We started using BirdEye only a few short months ago. Our sales rep and on-boarding specialist worked with us to automate the process, something that has saved me so much time! We have also seen results very quickly. In the few months we have been using the program, we have earned over 75 reviews, and have increased our Google rating by +0.1! In addition, the platform is very easy to use, and customer support is fantastic - prompt helpful service. Review collected by and hosted on G2.com.
What do you dislike?
Initially, we were hesitant to sign up due to the 1 year commitment. I wish there would have been a 6 month commitment option, or a way to try out the program before committing. It would have provided more peace of mind! However, I am very happy with the program and do not have any reservations about our 1 year commitment now, since I have been able to see how effectively it has worked for our business. Review collected by and hosted on G2.com.
What problems are you solving with the product? What benefits have you realized?
We are working on keeping up with some local competitors on the number of reviews and overall rating, specifically on Google. So far, this has allowed us to play some catch up so that we appear just as big online as some of our competitors are. Review collected by and hosted on G2.com.