Birdeye
BIRDEYE FOR BUSINESSES
This profile is powered by Birdeye. Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. Learn more about Birdeye
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Sarah L. on Capterra
2 months ago
09/28/2022, 01:05 AM
Great for review management
Pros: Notification of reviews, auto generated responses, customizable responses.
Cons: It's hard to remove spam reviews, notifications stopped working but they were able to fix it same day.
Josef Kainrad on TrustRadius
2 months ago
09/27/2022, 01:22 AM
Great product for review management!
Use Cases and Deployment Scope
- I use Birdeye on a daily basis to respond to all business reviews across multiple platforms including facebook, google, yelp, birdeye, and apartments.com. All the reviews congregate to one platform where I can analyze data across time, and respond instantly.
Pros
- User interface
-Customer Service
-Product Integration
Cons
- Exporting spreadsheets via excel (some formatting issues)
-Integration with Yelp and Apartments.com
Likelihood to Recommend
- Birdeye is great if you are representing multiple companies across various platforms. This allows you to respond to reviews in one page opposed to hunt down every single review site for each property every morning!
Most Important Features
- Social Media Posting to multiple company pages
-Reputation management in one spot
-Data Analysis
Return on Investment
- A positive ROI
Alternatives Considered
- Chatmeter
- We went with Birdeye over Chatmeter due to its relationship with Google.
Audrey H. on Capterra
2 months ago
09/26/2022, 08:05 AM
Birdeye
Pros: I really like that I get notified when someone leaves a google review and that it will let us auto-respond.
Cons: So far, I have not found anything that I did not like about the program, but, I have not been using it for long!
Graciel A. on Capterra
2 months ago
09/25/2022, 13:47 PM
birdeye
Pros: Well this app is very helpful to me it is very easy to send a review by using this app
Cons: So far there is nothing i can say about this app because even beginners can use this app it very easy
Overall: All i can say is that this app is very helpful and very easy to access
Caitlin W. on Capterra
3 months ago
09/21/2022, 08:25 AM
Great tool for reviews and more!
Pros: I really liked that with just a url click link people are easily able to leave reviews.
Cons: There is nothing I disliked about this software.
Josef K on BBB
3 months ago
09/20/2022, 02:52 AM
Excellent product to congregate all your reviews into one platform, respond accordingly, and analyze that data!
Dianne W. on Capterra
3 months ago
09/17/2022, 18:02 PM
Dianne's Review
Pros: Survey responses provide quick access to customer needs
Cons: Multiple reminders going out to the patients irritated some of them
Overall: I have not yet used the software enough to provide an accurate opinion at this time
Aaron N on BBB
3 months ago
09/15/2022, 05:51 AM
We have used Birdeye for years and could not be happier. They not only make it easier for us to get reviews from happy clients, but they also boost our reviews on Google searches, so it's a win win. We have even received leads directly from Birdeye from people who have seen our reviews online. We recommend them to any real estate agent as reviews are more important than ever right now.