Birdeye
BIRDEYE FOR BUSINESSES
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Recommended
Jasvir P. on Capterra
8 days ago
06/28/2022, 14:10 PM
Great Software to increase your Business
Pros: Service is Top Notch, its very easy to use ,pricing is very reasonable compare to other programs
Cons: cant think of anything ,product is very good
Overall: Best Service every time
Kess H. on Capterra
8 days ago
06/28/2022, 13:31 PM
Birdeye Review
Pros: I like that it is a user friendly software and is pretty straightforward to use.
Cons: When we needed extra support or reports, it seemed to take awhile to get ahold of someone.
Overall: Overall experience has been great and easy to use.
Julie E. on Capterra
8 days ago
06/28/2022, 13:12 PM
Amazing Platform to Grow Your Business
Pros: Automation of review requests to customers.
Cons: I thought the pricing was a bit high at first but after using the software it's well worth every penny.
Overall: Amazing platform, great customer service, and easy to use.
Pamela B. on Capterra
8 days ago
06/28/2022, 07:04 AM
Best money spent on a product!
Pros: The best feature for our office is the automatic request for a review after the completion of a dental appointment. Having patients give reviews that are seen online have boosted our online presence and made us more visible. The integration with our business processes were seamless.
Cons: Would love to see a wider selection of pre-written responses to choose from when logged in to respond to a review. This would make the process go even quicker.
Overall: We needed more help with our online presence, obtaining reviews from patients and learning how to respond when a review was given. The personal customer service that Birdeye offers is amazing! I sent an email when negative reviews were published under a fictitious name and they responded very quickly with great resolution. They are worth every penny spent!
Sarah J. on Capterra
8 days ago
06/28/2022, 06:33 AM
5 Stars!
Pros: I love how user friendly it is. I can easily explain it to my older customers
Cons: I wish there was an option to leave a review on Google without having to sign in
Quinn G. on Capterra
8 days ago
06/28/2022, 06:15 AM
Marketing Giant for Reviews
Pros: What I love about Birdeye is their relevance. They are able to help small companies stay relevant and ranked on Google by providing an easier way to acquire reviews.
Cons: Personally I do not have any cons for the product other than the price is not available to smaller companies who this may be the most useful and necessary for.
Overall: I have had nothing but a positive experience with Birdeye, their product is extremely helpful and their support team is quick and responsive.
Carissa B. on Capterra
9 days ago
06/28/2022, 02:45 AM
Birdeye is great!
Pros: I like how easy it is to use. I like that there is an app to access all the tools we use. Makes it very easy to communicate with customers on updates of any kind.
Cons: I have not experienced anything I dislike about the software yet.
Overall: Always great and easy!
Kathy H on G2 Crowd
9 days ago
06/27/2022, 15:30 PM
"Easy Access to view all my Patient Experience Reviews"
What do you like best?
By 6am each day I have all my patient experience reviews in my inbox. One click on each review and it pops up for me to read. In the past, we have had the patient take a postage-paid experience survey home after their appointment. We did not get very many of them back and we had to make follow-up calls to see how their appointment went. Took too much time! With Birdeye I have read all my reviews on my phone before I get out of bed!
What do you dislike?
I don't have any complaints or dislikes about Birdeye. Everything works easily and properly! I can not think of anything that would make it better or improvements needed.
What problems is the product solving and how is that benefiting you?
By receiving the Birdeye reviews so quickly after the patient's appointment, I can call them immediately if their experience with our office was not a good one and find out from the patient what we can do to provide better service for them.
Antonette H. on Capterra
9 days ago
06/27/2022, 11:35 AM
Great service and superior product
Pros: My favorite feature is the review platform (which is why we purchased the Birdeye product. However, the sms feature has proven a return on investment in itself. It was a feature I didn't think I would use but it has significantly increased our business.
Cons: I wish there was a better integration and easier way to leave reviews for platforms such as Yelp and Facebook. I know this is not a Birdeye problem as it is Yelp and Facebook policy issue. I also wish it integrated with Thumbtack.
Overall: It's been great. Customer service is great and professional.