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Birdeye - Palo Alto, CA
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Customer support is always prompt and immensely helpful. Piyush Agarwal was who assisted me.
I think bird eye does everything relatively well. Clear communication and really great to see the review generation being so trackable. Akash and Ed were great people to work with
Business response:
Dear Edward, Greetings! Thank you so much for taking the time to share your positive feedback about Birdeye. We are thrilled to hear that you find our services to be efficient and effective, especially appreciating our clear communication and trackable review generation. We're glad to know that Akash and Ed provided you with excellent support. They are truly valuable members of our team. Thank you for choosing Birdeye!
Ankona was extremely helpful during the implementation process. She made things very easy to understand and took things at a perfect pace. She always answered any questions and I never felt like just another customer to her.
Business response:
Dear Dan, Thank you so much for taking the time to leave us a positive review! We are thrilled to hear that Ankona provided you with such excellent support during the implementation process. We will make sure to pass your kind words along to her. Best regards, The Birdeye Team
Learning how to use all the Birdeye features takes a lot of time. We would have liked more guidance and instruction from the implementation manager, in addition to the on-boarding spreadsheet.
Business response:
Hello Jason, Thank you for taking the time to share your feedback about Birdeye. We value your perspective and understand that learning all the features of Birdeye can be time-consuming. We apologize if you felt that the guidance and instruction from our implementation manager were insufficient. We constantly strive to improve our onboarding process, and your insights will certainly help us in that regard. Our support manager will reach out to you today to address your concerns and provide assistance. Best regards, The... read more
Great Experience
Business response:
Greetings Rachel, Thank you for taking the time to provide us with your feedback and for giving Birdeye a five-star rating! We are delighted to hear that you had a great experience with our business.
Walk through went well, informative. I used Birdeye prior, would suggest tailoring the onboarding based on experience.
It took a while to get our EMR integrated, but the Birdeye team was persistent to get a solution that worked for us.
Business response:
Dear Jim, Thank you for taking the time to leave us a positive review. We're delighted to hear that despite the initial challenges with integrating your EMR, our team's persistence paid off in finding a solution that worked for you. At Birdeye, we strive to provide exceptional service and support to all our customers. We understand that implementing new systems can sometimes require a little extra effort, and we're glad our team was able to deliver a satisfactory outcome. Thanks again for choosing Birdeye!
Everything was great! I had a very pleasant time from initial contact all the way through to the start of our first review request. Everyone that I have worked with so far has been on top of their game and willing to help in any way possible!
Business response:
Dear Abigail, Greetings! Thank you for taking the time to share your fantastic review of Birdeye. We truly appreciate your kind words and are thrilled to hear that you had a pleasant experience right from the initial contact to the start of your first review request.
Gautam Pandey was responsive and super helpful every step of the process
Business response:
Hello Joecelyn, Thank you for taking the time to leave us a 5-star review! We truly appreciate your feedback. We’re delighted to hear that Gautam Pandey provided you with such excellent service and support throughout the process. Our team at Birdeye strives to be responsive and helpful, and it's great to know we hit the mark with you.
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,474 reviews.
When is Birdeye open?
Birdeye is closed now. It will open on Friday at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com