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Birdeye
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They were able to answer my questions very clearly. Communication was very good.
Birdeye rep was fine, Would have been nice to get some steps to follow to contest a negative Google review on a law firm account from a reviewer who has never been a client of the firm.
good service nice agent.
I covered the entire checklist beforehand, but there was information requested on the on boarding call that I didn't know off the top of my head. They requested the location/provider ID from our PMS. We weren't able to fully do the integration without this information. It would be nice if it was added to check-list so I could have gotten it before-hand. I also had asked a question via email prior to the on boarding call, but never got a reply. The implementation adviser said they replied to my email, but I did not get it, no... read more
Good Job
One of two items couldn't be resolved (Embedding the Birdeye account page within an iframe on client page). Support said could not be done and did not offer to look into it.
Please refund me for the two weeks that our notifications were not set up. Or extend our contract accordingly.
Patient and answered all my questions. Resolved my problem at the end as well.
I felt like the chat was rather delayed but once he understood the severity of the issue he was able to escalate the situation for me and get what I needed to have happen stop. I was very appreciative that he was able to fix the issue and call me back when he did.
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.8 star rating with 8,499 reviews.
When is Birdeye open?
Birdeye is open now. It will close at 5:00 p.m.