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Birdeye
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Auto pilot!!!
No public pricing; no thanks. Horrible customer experience. I just want pricing information, so visited the pricing page and had to fill out some form, but that didn't work because the form doesn't recognize my phone number (?!) So I opened the help widget. Some dumb bot asked me a bunch of questions but choked on my phone number. So I called them, and some guy asked the same bunch of questions even though I'm already in their Saleforce by now. So I get transferred and some lady gives tells me pricing depends on features but... read more
My most recent experience with Birdeye has two parts. 1) messaging through the chat to notify of the problem and then 2) Calling in because the problem hadn't been resolved. When I called in, the Birdeye rep was pleasant and helpful and prompt. 10/10. However, I had to call in because when I had messaged in a week earlier, nothing had been done. I had messaged a week earlier and was met with an auto message saying that chat wasn't available but that my message would be passed on. It doesn't appear that this system is working... read more
Very Very good!
The customer service rep was nice and helpful, but when I try to post my review on my google+ it still states not integrated so the problem was not fixed.
I like that you have a chat line. Thank you.
Initial conference call was missed by Birdeye rep - but issue was resolved within a few weeks. Email communication was good.
The help was a 10. I leave an 8 because I am surprised and disappointed your system doesnt allow me to add additional filter criteria when searching my contacts
We had a lot of questions and felt like she was rushing a bit to get us off the phone. We got everything answered in the end.
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.8 star rating with 8,628 reviews.
When is Birdeye open?
Birdeye is closed now. It will open tomorrow at 8:00 a.m.