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Birdeye

4.8

    Location details

    WeekdayScheduleStatus
    Mon8:00 a.m. to 5:00 p.m.
    Tue8:00 a.m. to 5:00 p.m.
    Wed8:00 a.m. to 5:00 p.m.
    Thu8:00 a.m. to 5:00 p.m.
    Fri8:00 a.m. to 5:00 p.m.
    SatClosed
    SunClosed
    4.88,503 reviews
    Select a rating
    Marketing's profile image
    Marketing 
    6 years ago

    PLEASE READ BEFORE USING BIRDEYE. Make sure you ask the right questions and get second opinions before using BirdEye. The product/service doesn't do everything they say it can do and really isn't as great as they make it appear. We were very excited at first, but are now thoroughly disappointed. We are especially discouraged with their lack of concern in resolving a very serious issue. Here is an example to illustrate: As we went through the process of comparing them to similar services we were told they would setup, claim, ... read more

    Carlos C.'s profile image
    Carlos C. 
    6 years ago

    I have asked these guys to please cancel my membership prior to any setup. They keep charging me without authorization. Make sure you don’t give them credit card information and get a cancelation number from them if you decide to cancel. In my case, I decided that birdeye was not a good fit and they are just proving me right. 

    Smile B.'s profile image
    Smile B. 
    6 years ago

    Customer service extremely poor. Impossible to get anyone on phone. Won't let you out of contract. So Beware. When you complain whatever they are supposted to do stops and they continue to bill you. 

    Rahul S.'s profile image
    Rahul S. 
    6 years ago

    Google Pay Customer care Number/_0620-566-2352 

    J P.'s profile image
    J P. 
    6 years ago

    I DON'T KNBOW WHO THESE SAPMAEERS ARE. BUT I HOPE THEY ENDUP IN JAIL SOON 

    Shannon M.'s profile image
    Shannon M. 
    6 years ago

    I want to use to use this service on my NO DEPOSIT ELECTRICITY TEXAS SameDayElectricity 

    JUDY B.'s profile image
    JUDY B. 
    6 years ago

    What a shame. We really needed your help and the gentleman who called managed to successfully talk me out of the deal. I don’t mind that I’m a small business and ‘probably couldn’t afford’ the service. I’m possibly old enough to be his mother and I don’t take that level of disrespect from anyone. I wish you the best for your business. 

    Deb H.'s profile image
    Deb H. 
    6 years ago

    When I signed up so I could see the demo, I was never provided with a path to see the demo. Instead, I got about 10 emails in the first day! After 3, I clicked the unsubscribe button. Two weeks later, after responding to "customer service" reps and demanding I be unsubscribed, I just had to file a complaint with the feds.  

    Business response:

    Hi Deb, Thanks for your feedback. I have made sure your email is unsubscribed from all future marketing emails. We're very sorry for the frustration. You can contact me directly at jennifer@birdeye.com if you have any further concerns. Jennifer Campisi Mgr, Customer Happiness 

    Justin D.'s profile image
    Justin D. 
    6 years ago

    BuzzBin Media is a partner of BirdEye. Wanted to let you know we have been for a year or so and are now really putting on the gas to resell your product. Look forward to updates and continued partnership.  

    Frequently asked questions about Birdeye

    How is Birdeye rated?

    Birdeye has a 4.8 star rating with 8,503 reviews. 

    When is Birdeye open?

    Birdeye is closed now. It will open at 8:00 a.m.