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Birdeye
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Akshita did an excellent job helping me navigate the Birdeye platform and integrate the social media pages of newly-purchased practices so we could manage everything from Birdeye. Good overall experience, she was extremely helpful.
We like Avinash Nagpal <avinash.nagpal@birdeye.com>
Unacceptable business practices put forth by Birdeye. The claims are not authentic nor confirmed. Do not rely on these reviews to make a knowledgeable decision. I would rate a -1 but that is not an option. I tried to phone this company to discuss but was getting the terminal programmed run-around.
Business response:
Hi Kristen, I'm happy to resolve any issues. Can you email me what your concern is to jennifer@birdeye.com
Again as before, not being notified about the certificate expiration was an issue. Glad you are getting that resolved.
The rep. I had was great Dviya...but I have to say I'm extremely disappointed at how long it took to get both of these issues resolved:Facebook aggregation and enabling Interactions for two accounts. It literally took 15-minutes for Dvyia to do what I needed and I've been asking for a week for help through partner support. That's unacceptable.
Rep Sought to initiate process to get credit for the month where our reviews were not being sent out as expected.
"Started Birdeye at TWO companys!" What do you like best about Birdeye? Requesting reviews from all of our patients is easy and seamless with birdeye! What do you dislike about Birdeye? They currently don't integrate with our EMR so we're unable to automatically send requests. What problems is Birdeye solving and how is that benefiting you? We went from 45 reviews to 600+ in one year.
"Unresponsive, Inaccurate, Expensive" What do you like best about Birdeye? Birdeye provides an overview of most reviews we receive online, as well as auto-responses for a few of these. What do you dislike about Birdeye? Our managed listing information is often inaccurate, and cannot be updated quickly (e.g. unexpected closings). Many channels aren't covered. Support is generally unresponsive and will report issues as fixed when they're not. When confronted with errors or mistakes made by the Birdeye team, they take no owners... read more
Business response:
Please reach out to me at jennifer@birdeye.com with your account and contact information so I can address your concerns.
This is a terrible website. Once you write a review, there is no way to edit it or remove it. Fix this problem and you have a winner.
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.8 star rating with 8,482 reviews.
When is Birdeye open?
Birdeye is closed now. It will open tomorrow at 8:00 a.m.