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Birdeye
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Alison Romeo has a true knack for helping others! She is professional, yet caring. I would recommend working with her!
Business response:
Thank you, Alissa, for your kind words about Alison Romeo! We're thrilled to hear that she provided you with professional and caring assistance. We appreciate your recommendation and look forward to serving you again in the future.
I was told I was in a contract when I ever agreed to be in a contract. My reviews have not increased at all. This service is a scam. BEWARE!!!
Business response:
We apologize for any confusion regarding your contract. We understand your frustration and would like to work with you to address this issue. Please contact me at ciera.saldona@birdeye.com so we can assist you further.
For a company that's supposed to help with customer service and reputation, I'm not impressed. No upfront pricing Put on unlimited hold to try and get pricing Want all your personal info and cell number to web email chat No demo
Great employees
Business response:
Dear Henry, Greetings! Thank you so much for taking the time to leave us a wonderful review. We are thrilled to hear that you had a great experience with our employees. Providing exceptional customer service is one of our top priorities at Birdeye.
Itishri was very helpful with the onboarding process. She was very patient and informative. She took the time to discuss each step and made all the necessary changes needed to get more reviews.
Business response:
Dear Henry, Greetings! Thank you so much for taking the time to leave us a review. We are thrilled to hear that your experience with Itishri during the onboarding process was positive and helpful.
Geno and Akshita were both great. Super responsive and helpful for all of our questions.
Business response:
Hello Bryan, Thank you for taking the time to leave us such a positive review! We truly appreciate your kind words about Geno and Akshita. They are exceptional members of our team and always strive to provide responsive and helpful service.
I strongly recommend JerryLink Credit Group. They helped me so much after already paying Ovation, who just took our money and did nothing for a year. I contacted jerrylinkgroup@gmail.Com, and they immediately showed results; they even guided me on what our best solution for our trade-in for a new vehicle would be with a lower approximate % and not to mention how well they informed you and explained to you everything that's going on with your credit. Huge thanks to Jerry and his crew for a job well done.
Have had Birdeye for a little over 1 year. The transition was extremely cumbersome and difficult. I was originally told that they integrated easily with my OMS only to find out that they did NOT. Trying to understand the customer support was hard as they spoke broken english at best. They did not deliver on their promise to easily get reviews from my customers and several of my clients stated that the link that was sent to them were "dead links" leading no where and offering no way for the client to leave a review. Birdeye s... read more
Business response:
Thank you for sharing your experience with us. We're sorry to hear that our services did not live up to your expectations. We take customer experience seriously, and we apologize for any inconvenience caused during your transition and communication with our customer support team. We appreciate your feedback, and we'll take it into consideration as we continue to improve our services. You can reach me directly at ciera.saldona@birdeye.com so I can work with you on a prompt resolution. Thank you, The Birdeye Team
I find it troubling when you post a bad review about my company but you don't allow me to respond to the bad review without paying for your service, watching a demo and listening to a sales pitch. Then I get solicited for business from your company for service and told there isn't anything they can do to remove the negative review. It seems pretty one side and I'm not sure why you would expect me to pay for a service to remove a bogus review from your site that you pirated from Google that allowed for proper response from ... read more
Business response:
Hi, We are happy to help you remove the review from your Birdeye Free profile. Please email the link to the review you would like to have removed to our free profile team at profiles@birdeye.com. We will get the review removed asap. Thank you.
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.8 star rating with 8,608 reviews.
When is Birdeye open?
Birdeye is closed now. It will open tomorrow at 8:00 a.m.