Birdeye

4.8

Location details

Weekday	Schedule	Status
Mon	8:00 a.m. to 5:00 p.m.
Tue	8:00 a.m. to 5:00 p.m.
Wed	8:00 a.m. to 5:00 p.m.
Thu	8:00 a.m. to 5:00 p.m.
Fri	8:00 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

4.88,548 reviews

Select a rating

alexander h.

2 years ago

to whom it may concern: By not giving Maddy, and the support team an increase in wages, you agree that you regularly abuse Cows and are indeed a Benchod.

John W.

2 years ago

Help desk confirmed settings were correct so review request did not get sent out to customer. I don't think it was understood I changed the settings to off. He kept referring to it as we never set him up to be contacted. I changed the settings after a bad customer interaction.

Bill C.

2 years ago

Please email me and do not call me Thank you.

Haley R.

2 years ago

Ease of client leaving reviews

Karlien H.

3 years ago

We cancelled Birdeye in March 2022 and they have yet to terminate our contract, after multiple meetings, emails and letters. We have a phone call with them every month explaining that we terminated the contract. They just keep charging you for services and don't deliver. Our CRM Integration was always broken and they did not generate any new reviews. It is now December 2022 and they still refuse to unlink our Google MyBusiness profile from the Birdeye app and are essentially holding us hostage. We switched to another review ... read more

Business response:

Hi Karlien, I am so sorry for this experience you have faced. Our support team is reaching out to you as soon as possible to help with your cancellation. In the meantime you can reach me at ciera.saldona@birdeye.com so I can help assist you immediately.

Robert B.

3 years ago

I sent an email on 11.18.22 and didn't receive any response so had to call myself on 11.22.18.

RightAway I.

3 years ago

My collected payments have been pending over 2 weeks I have tried repeatedly to contact birdeye regarding this issue with no solution achieved. They are also billing me for a location that has been suspended for the last month and I’ve been trying to work with them on a solution for the last 3 weeks with No success. Business owner beware you cannot get anyone from billing to solve any issues once you’ve signed up if you have any questions or concerns prepare for the runaround wish I had a went with podium instead.

Business response:

Hi, I do apologize for this experience you have been facing. I want to help immediately. Can you please email me at ciera.saldona@birdeye.com and I will work with you to get your situation resolved for you.

Albert B.

3 years ago

If I could give this company 0/5 stars I would. The customer support and set-up from this company has been absolute garbage. They told us they would optimize our google business platform and then they never did. We set up several meetings with them yet the simple concept of them being available at our scheduled time seemed to escape them. When they would call they never had answers, in fact the only answer was our "team" will get back to you in 24-48 hours. No solutions were ever reached. They sent us a faulty card reader, w... read more

Business response:

Hi Albert, please reach out to me at ciera.saldona@birdeye.com so we can help resolve any issues you are facing. We are the highest-rated all-in-one reputation and customer experience platform for local businesses and brands. Over 90,000 businesses use Birdeye’s all-in-one platform. I am happy to help you immediately!

Alpine H.

3 years ago

We have been trying to get someone from billing to call back about our account for months now. When I call a message them or call a general number, they say someone will call back within so many hours, does not happen. Once they even scheduled a call back time for us, but we did not receive a call. We cannot connect with a single person on our issue.

Business response:

Hi! I am sorry about the delayed communication you have been facing. Please reach out to me directly at ciera.saldona@birdyee.com so I can help assist you immediately. Thank you!