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Birdeye
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Great Product
Business response:
We are delighted that you had a great experience with us! Thank you for taking the time to rate us!
App appears to be everything a company could need for gathering reviews, chat bot, Texting capabilities for landlines, and customer engagement. BirdEye is really good at taking payment for a full year of service upfront and getting an initial onboarding done within one day of taking your money. After that they have no follow thru on making sure you are using their software or if everything is going well. After our initial onboarding we had to work with our existing landline texting company to coordinate switching the texting... read more
Initial setup call happened within 1 day of signing up and paying for a full year license for 2 stores. After the initial setup call we had an old texting app that needed to be shut down prior to BirdEye taking over the texting on our landlines. Have been waiting for 3 weeks now for BirdEye to set up a follow up call and arrange to transfer our texting capabilities. Really unfortunate that our customers are going to lose the ability to text us until BirdEye gets off the dime and works with the old vendor to transfer the text... read more
Business response:
Hi Thomas, we are sincerely so sorry for this experience you are facing. Please reach out to me directly at ciera.saldon@birdeye.com to get these frustrations resolved and to ensure a prompt response for any of your concerns and I will get you in contact with support immediately.
The worst vender I have ever dealt with in the auto industry in 33 yrs. DO NOT USE this company. If you are currently signed up then I suggest you cancel ASAP. DO NOT give them a credit card for payment.
Business response:
Hi Janssen, I apologize for the frustration. Please reach out to me at ciera.saldona@birdeye.com so I can help resolve any concerns.
This Company is only interested in your money. They continue to bill you even after you cancel the services. DO NOT use these people. DO NOT set an account up on a credit card. If you already have a account set up, CANCEL it. If you are thinking of Signing up, DON'T!!! You will regret the level of service. They will say anything to get you inked. Don't believe a word they say!!
Business response:
Hi Richard, I would like to understand your experience more. We definitely pride ourselves on world-class customer service, so please reach out to me directly at ciera.saldona@birdeye.com so I can understand and fix the concerns you are facing.
I had bankruptcy and eviction that was of great concern to me after I left an abusive relationship. I couldn’t believe that my credit score could be 810 with the help of a reliable credit professional named CREDIT TRINITY CARE. He was able to raise my credit score to 810 (excellent) and deleted all negative items on my credit report within 72 hours. He also helped me increase my credit card limit to $15,000 and placed some good trade lines on my report within 5 to 7 business days. He is the best amongst all and his service i... read more
Akshita was amazing and there for us every step of the way. She helped answer our questions, problem solve, and make us feel comfortable with Birdeye. The platform is easy to use and has been great for handling our reviews!
Akshita has been great. Extremely helpful, friendly, and responsive!
I felt the implementation was easy and pretty self-explanatory. Akshita and Samar were helpful with the questions we had. Unfortunately after two weeks of using the new service, we felt communication got a bit lost and some of the important features we need to make texts useful aren't available to us.
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.8 star rating with 8,608 reviews.
When is Birdeye open?
Birdeye is closed now. It will open tomorrow at 8:00 a.m.