This profile has been claimed by the business owner or representative.
Birdeye
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The support team member, Girish Pacherwal, was great. However, our account representative and any other contact outreach has been beyond unsatisfactory. I have sent over 5 emails to our account rep with zero response in over 2 months. Then, after requesting a change, I am told someone tried to call me. No one did, I have no missed calls or voicemails. I need answers from our rep, or to have a new one assigned, and the follow through on this has been pathetic. I am deeply discouraged by the lack of communication. However, you... read more
Already filled this out
Akshita did an excellent job helping me navigate the Birdeye platform and integrate the social media pages of newly-purchased practices so we could manage everything from Birdeye. Good overall experience, she was extremely helpful.
We like Avinash Nagpal <avinash.nagpal@birdeye.com>
Unacceptable business practices put forth by Birdeye. The claims are not authentic nor confirmed. Do not rely on these reviews to make a knowledgeable decision. I would rate a -1 but that is not an option. I tried to phone this company to discuss but was getting the terminal programmed run-around.
Business response:
Hi Kristen, I'm happy to resolve any issues. Can you email me what your concern is to jennifer@birdeye.com
Again as before, not being notified about the certificate expiration was an issue. Glad you are getting that resolved.
The rep. I had was great Dviya...but I have to say I'm extremely disappointed at how long it took to get both of these issues resolved:Facebook aggregation and enabling Interactions for two accounts. It literally took 15-minutes for Dvyia to do what I needed and I've been asking for a week for help through partner support. That's unacceptable.
Rep Sought to initiate process to get credit for the month where our reviews were not being sent out as expected.
"Started Birdeye at TWO companys!" What do you like best about Birdeye? Requesting reviews from all of our patients is easy and seamless with birdeye! What do you dislike about Birdeye? They currently don't integrate with our EMR so we're unable to automatically send requests. What problems is Birdeye solving and how is that benefiting you? We went from 45 reviews to 600+ in one year.
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.8 star rating with 8,548 reviews.
When is Birdeye open?
Birdeye is closed now. It will open at 8:00 a.m.