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Birdeye
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"Birdeye review" What do you like best about Birdeye? System to capture reviews. Easily shares the reviews across digital media platforms. What do you dislike about Birdeye? I think it is expensive for a small office. What problems is Birdeye solving and how is that benefiting you? Capturing reviews for Digial marketing
Business response:
Thank you for the feedback! It's great to hear you are sharing those positive reviews.
AM Law Group is a JOKE. My questions never were fully answered. I still to this day do not know who my Attorney was. Poor excuse to say they are Attorneys. They did more damage to my case than fighting for me.
I'm not sure steps need to be performed to report inaccurate/false information, but this has been one of the the least responsive platforms I've had the pleasure of reporting issues to. I noticed a local business that I solicited had someone else's reviews in BirdEye. The reviews are supposed to be "authentic", but this can't happen if the reviews aren't even for the right business. I tried reporting this to BirdEye via Twitter & Facebook, but received no response within 34 hours.
BirdEye is impossible to communicate with ,Id like to edit a review and can't. I write hundreds of reviews and often edit them if my experiences change.
Once you sign on the dotted line, it is impossible to get any support. No one returns calls, or emails. Chat is absolutely useless as they just direct to call a tech support line that has antiquated robo-responses that says all agents are busy.
"ALL IN ONE PLACE." What do you like best about Birdeye? WE CAN SEE ALL THE REVIEWS ON ONE PLACE. What do you dislike about Birdeye? NOTHING TO DISLIKE ABOUT BIRDEYES. I AM HAPPY WITH WEBSITE What problems is Birdeye solving and how is that benefiting you? NOTHING
Business response:
We are happy to hear you are enjoying the platform. Thank you for your feedback, Silvia!
"Excellent Support" What do you like best about Birdeye? Having all online reviews in one place. Its so easy to manage our online reputation! What do you dislike about Birdeye? We can't remove false reviews from online sites such as Google or Yelp. Recommendations to others considering Birdeye: If you are concerned about monitoring your online reputation, Birdeye is the best solution for you. What problems is Birdeye solving and how is that benefiting you? We can immediately react to a negative review and make it a positive.
Business response:
Hi there, thanks for your positive feedback! Please contact me at jennifer@birdeye.com so I can further understand your rating.
Couldn't find a way to modify or even delete a review I left as a customer
Business response:
James, Please reach out to me at jennifer@birdeye.com so I can help you with editing or deleting a review on a BirdEye profile.
Our experience with Birdeye software has been good, but their customer service sucks. We had decided to go with a new review company after several years with Birdeye. We finally after several attempts, got a hold of a real person, just days after our subscription renewed for the third year. We found out that our subscription had been on auto renew. They tell us that we must pay for another full year. They are a greedy company, so read all the fine print.
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.8 star rating with 8,503 reviews.
When is Birdeye open?
Birdeye is closed now. It will open at 8:00 a.m.