There’s been a fundamental shift in how we buy and sell. Once, business began with an introduction and ended in a transaction. Then came subscriptions and recurring relationships. Now we live in an Experience Economy, where customers are everything.
The world of Customer Experience (CX) is exploding and Birdeye is democratizing access to it. We bring omnichannel CX to businesses from main street to the Fortune 500. We’re on a mission to empower businesses to meet, convert, and thrive with their customers.
We do it for the customers who need the best, the business innovators bringing it to them, and the global team here building it all. With Birdeye, companies can put customers at the core of every business decision, turning feedback into insights, insights into action, and customer happiness into revenue.
Founded in 2012, Birdeye is headquartered in Silicon Valley. In 2019, Birdeye was ranked #1 in Online Reputation Management and #60 in the “100 Best Software Companies” in the world by G2 Crowd. Birdeye is backed by Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures and World Innovation Lab.
To learn more, please visit: https://birdeye.com
What You’ll Do:
Birdeye, a next-generation customer experience platform that reimagines how customer feedback is used to acquire and retain connected customers, is looking for a high-octane, seasoned leader with a competitive drive to build, manage and operate a best in class Sales Development team. As a Sr. Director of Sales Development, you will lead a team of Business Development Reps (BDRs), Sales Development Reps (SDRs) and Managers and drive the organization's outbound sales efforts. You will play an integral role in the company’s high growth and the success of the sales organization.
Why You’ll Join Us:
As relentless innovators, we make excellence a habit. We know that building beautiful things means shattering walls, so we’re bold, scrappy, and love a good challenge. We’re obsessed with our customers. We put their happiness at the center of every decision, and we view our customers’ weaknesses and successes as our own.
Working at Birdeye means being part of a tight-knit family that helps you succeed and loves to celebrate with you. We find strength in diversity and inclusion, so we strive to find different points of view and expect everyone to represent their authentic self at all times.