Take collaborative action on reviews, social comments
and survey responses

Customers in need of support often don't reach out directly. With BirdEye's ticketing software, you can address issues proactively to
improve customer satisfaction, reduce churn, convert detractors and decrease call center load.

Streamline issue management and resolution

Assign every ticket to a specific employee so there is no confusion about who should be working on which ticket. Filter tickets based on specific properties so the most important tickets are front and center.

Receive automatic alerts for ticket updates

Track ticket resolution every step of the way. BirdEye's support ticket system notifies specific employees or locations via email or SMS when a new ticket is assigned and each time its status changes.

Auto-create tickets based on customer experience

Automatically create tickets based on custom criteria like review rating or keyword, and auto-assign these tickets to specific employees.

Coming Soon

Create tickets while you chat

Automatically convert texts and Webchat messages into support tickets straight from Messenger. Track these tickets alongside ticketed reviews and ratings.

More on messenger

Reduce issue resolution time

Track response rate and resolution time, and monitor all open tickets by owner and status. Address customer issues fast and create visibility across your organization.

Collaborate internally with activity logs

View all comments and status changes for each ticket to keep everyone on the same page.

Real-time issue resolution
drives high ratings and retention

Mathis Brothers transforms customer experience, boosts retention with social ticketing and review management.

View case study

Choose how you view tickets

Use filters to create custom ticket views based on location, status, owner, and time period. Easily navigate and prioritize tickets across your organization.

Integrate with your existing customer support ticket system

BirdEye's help desk software integrates seamlessly with other platforms such as Salesforce or Zendesk so you can manage all your support tickets from all channels in one place.