TICKETINGTurn customer comments into support tickets
Convert reviews, social mentions and survey responses into support tickets. Solve issues before they escalate.
Take collaborative action on reviews, social
comments and survey responses
Customers in need of support often don’t reach out directly. With BirdEye’s ticketing software, you can
address issues proactively to improve customer satisfaction, reduce churn, convert detractors and
decrease call center load.
Streamline issue management and resolution
Assign every ticket to a specific employee so there is no confusion about who should be working on
which ticket. Filter tickets based on specific properties so the most important tickets are front and center.
Receive automatic alerts for ticket updates
Track ticket resolution every step of the way. BirdEye's support ticket system notifies specific employees or locations via email or SMS when
a new ticket is assigned and each time its
status changes.
Auto-create tickets based on customer experience
Automatically create tickets based on custom criteria like review rating or keyword, and auto-assign these tickets to specific employees.
Create tickets
while you chat
Automatically convert texts and Webchat messages into support tickets straight from inbox. Track these tickets alongside ticketed reviews and survey responses.
More on inbox
Reduce issue
resolution time
Track response rate and resolution time, and monitor all open tickets by owner and status. Address customer issues fast and create visibility across your organization.
Collaborate internally with activity logs
View all comments and status changes for each ticket to keep everyone on the same page.
Mathis Brothers uses real-time
issue resolution to drive higher
ratings and retention
In just one month, Mathis Brothers transforms customer experience and boosts retention using ticketing and review management.
view case studyChoose how you
view tickets
Use filters to create custom ticket views based on location, status, owner, and time period. Easily navigate and prioritize tickets across your organization.
Integrate with your existing customer support ticket system
BirdEye's help desk software integrates seamlessly with other platforms such as Salesforce or Zendesk so you can manage all your support tickets from all channels in one place.
More on Integrations