Survey Icon

Take collaborative action on reviews, social
comments and survey responses

Customers in need of support often don’t reach out directly. With BirdEye’s ticketing software, you can
address issues proactively to improve customer satisfaction, reduce churn, convert detractors and
decrease call center load.

Collaborative Action
Ticket management

Streamline issue management and resolution

Assign every ticket to a specific employee so there is no confusion about who should be working on
which ticket. Filter tickets based on specific properties so the most important tickets are front and center.

Ticket Management
Real time updates

Receive automatic alerts for ticket updates

Track ticket resolution every step of the way. BirdEye's support ticket system notifies specific employees or locations via email or SMS when
a new ticket is assigned and each time its
status changes.

Real Time Updates
Automatic ticketing

Auto-create tickets based on customer experience

Automatically create tickets based on custom criteria like review rating or keyword, and auto-assign these tickets to specific employees.

Automatic Ticketing
Webchat and text messages

Create tickets
while you chat

Automatically convert texts and Webchat messages into support tickets straight from inbox. Track these tickets alongside ticketed reviews and survey responses.

More on inbox
Webchat And Text Messages
Advanced tracking

Reduce issue
resolution time

Track response rate and resolution time, and monitor all open tickets by owner and status. Address customer issues fast and create visibility across your organization.

Advanced Tracking
Activity logs

Collaborate internally with activity logs

View all comments and status changes for each ticket to keep everyone on the same page.

Activity Logs
Success Story Mathis Brothers
SUCCESS STORY

Mathis Brothers uses real-time
issue resolution to drive higher
ratings and retention

In just one month, Mathis Brothers transforms customer experience and boosts retention using ticketing and review management.

view case study
Custom filters

Choose how you
view tickets

Use filters to create custom ticket views based on location, status, owner, and time period. Easily navigate and prioritize tickets across your organization.

Custom Filters
Integrations

Integrate with your existing customer support ticket system

BirdEye's help desk software integrates seamlessly with other platforms such as Salesforce or Zendesk so you can manage all your support tickets from all channels in one place.

More on Integrations
Integrations
Resources
ARTICLE
Customer experience killed the taxi cab
Today’s customers accept nothing less. That is why this year 89% of companies expect to compete primarily on the basis of customer experience.
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CASE STUDY
Mathis Brothers
Real-time issue resolution boos tennant retention.
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VIDEO
Social ticketing video
Convert any social comment or review into a support ticket to solve problems before they become problems.
Learn More

Start growing with BirdEye today