Turn customer comments into support tickets

Convert reviews, social mentions and survey responses into support tickets. Solve issues before they escalate.

Take collaborative action on reviews, social
comments and survey responses

Customers in need of support often don’t reach out directly. With Birdeye’s ticketing software, you can
address issues proactively to improve customer satisfaction, reduce churn, convert detractors and
decrease call center load.

Ticket management

Streamline issue management and resolution

Assign every ticket to a specific employee so there is no confusion about who should be working on
which ticket. Filter tickets based on specific properties so the most important tickets are front and center.

Create Ticket

Dan Michaelson

The guy in the reception is rude, doesn't care abouthis customers and only wants to get your moneyas fast as possible.

Assign To

Jackie Davis

Arnie Cho

Real time updates

Receive automatic alerts for ticket updates

Track ticket resolution every step of the way. Birdeye's support ticket system notifies specific employees or locations via email when
a new ticket is assigned and each time its
status changes.

Automatic ticketing

Auto-create tickets based on customer experience

Automatically create tickets based on custom criteria like review rating or keyword, and auto-assign these tickets to specific employees.

Webchat and text messages

Create tickets
while you chat

Automatically convert texts and Webchat messages into support tickets straight from inbox. Track these tickets alongside ticketed reviews and survey responses.

Reduce issue
resolution time

Track response rate and resolution time, and monitor all open tickets by owner and status. Address customer issues fast and create visibility across your organization.

Activity logs

Collaborate internally with activity logs

View all comments and status changes for each ticket to keep everyone on the same page.

SUCCESS STORY

Mathis Brothers uses real-time
issue resolution to drive higher
ratings and retention

In just one month, Mathis Brothers transforms customer experience and boosts retention using ticketing and review management.

view case study

Custom filters

Choose how you
view tickets

Use filters to create custom ticket views based on location, status, owner, and time period. Easily navigate and prioritize tickets across your organization.

Integrations

Integrate with your existing customer support ticket system

Birdeye's help desk software integrates seamlessly with other platforms such as Salesforce or Zendesk so you can manage all your support tickets from all channels in one place.