Solution

Birdeye builds AI agents for franchise brands. Instead of another dashboard, you get AI coworkers at every location — Jay for marketing, Myna for operations, Robin for customer experience — that do the jobs your business needs done by employing multiple agents that work together. They win AI visibility, convert demand, and keep every location on-brand. Trusted by franchise and multi-unit brands including H&R Block and Aspen Dental.

Birdeye is built for brands managing hundreds to thousands of locations. AI agents consolidate every signal across every location — reviews, listings, social, search — reason with your brand voice and industry context, and act at scale, with your approval. Aspen Dental runs it across 4,000 locations; Sutter Health across 4,000 providers and locations. The work scales without adding headcount at every site.

Both — the best franchise brands run a hybrid model. Fully centralized gives corporate control but misses local relevance; fully decentralized empowers franchisees but risks off-brand execution. Birdeye supports centralized, franchisee-led, and hybrid models on one platform, with role-based access so each level gets the right control. Corporate sets strategy and guardrails; agents handle local execution.

Brand AI trains every agent on your voice and guidelines, so local content, reviews, and campaigns stay consistent across the network. Agents draft and you approve, or they act autonomously within guardrails and escalate only the exceptions. Corporate keeps tiered approvals, role-based access, and location-level oversight — without slowing franchisees down.

Franchise visibility now spans Google and AI engines like ChatGPT, Perplexity, and Gemini — and Google optimization doesn't automatically carry over. Birdeye's Search AI and Listings agents keep every location accurate across 200+ sites and track per-location visibility on both traditional and AI search. Arrow Senior Living grew lead volume 53% after fixing per-community AI search presence.

Every location's reviews shape the whole brand. Birdeye's Reviews agents read every review for sentiment and intent and respond in your brand voice — autonomously or held for approval — across every location. H&R Block handled 49,000 reviews in a single tax season with zero humans in the loop, and the Review Response Agent has processed 120K+ reviews across 30+ enterprise brands.

Most AI tools tell you what's happening; Birdeye's agents decide what to do — and do it. They consolidate every signal across every location (in Birdeye or 3,000+ integrations), reason with your brand and industry context, and act together to complete a job. And Birdeye is headless — your data works everywhere your customers and team use AI (Gemini, ChatGPT, Claude, Perplexity) via MCP. Generic tools can't act on your locations; Birdeye's agents can.

No. Birdeye's agents do the work whether or not a franchisee ever logs in — which is what makes adoption a non-issue across large networks. Corporate sets the guardrails once; agents execute at every location. Franchisees can step in to approve or personalize, but nothing depends on them logging in daily.

Yes. Birdeye is enterprise-grade with role-based access control, single sign-on, audit logs, and encryption in transit and at rest, plus SOC 2, HIPAA-ready, and GDPR support. Location-level reporting and tiered approvals give corporate and local teams the control they need. It's trusted by the largest enterprise brands, globally.

Birdeye is trusted by leading franchise and multi-unit brands including H&R Block, Aspen Dental, Sutter Health, Caesars Entertainment, and Sun Auto, across dentistry, tax and financial services, healthcare, hospitality, and automotive. Brands run it across hundreds to thousands of locations.