Best Customer Survey Software

Send surveys that drive happiness and growth at scale

Send custom, low-friction, automated surveys. Use AI to uncover trends and learnings about your audience. Bring it all together to continually evolve your customer experience.

WATCH DEMOSCHEDULE DEMO
Surveys Turn Customer Feedback Into Revenue

Act on Insights

Turn feedback into improved experiences to delight your customers

Send surveys via text

Get more responses and data with frictionless text message surveys

Add reviews or referrals

Attract new customers with post-survey interactions

TEXT MESSAGE SURVEYS

Make it conversational

Send surveys that get a response, not an eye roll. Convenient and conversational, Pulse Surveys give you the ability to collect feedback and listen to VoC via text message — boosting response rates and providing real time insight.

TEXT MESSAGE SURVEYS
AI-POWERED INSIGHTS

Hard data. Easy learnings.

What to do with all your newfound customer sentiment data? Have Athena AI make it organized and actionable. Identify areas for improvement, stack rank your locations, and turn negative feedback into opportunities for growth with support tickets automatically pushed to the right people.

AI-POWERED INSIGHTS
“Switching to text-based surveys instantly improved our results. Within 6 weeks, we saw a 20-point increase in our nps.”

Jody Martin

CMO, Smile Brands Inc.

Jody Martin, CMO, Smile Brands Inc.
POST-SURVEY INTERACTIONS

Transform responses into reviews and referrals

Birdeye Surveys is perfectly suited for the next generation of marketing. Because we go a step further, giving you the option to add referral and review requests at the end of every survey. Get Increased review volume, a boosted online reputation, and a steady flow of qualified leads — all driven by your happy customers.

POST-SURVEY INTERACTIONS
CUSTOMIZE AND AUTOMATE

Survey in seconds, not days

Birdeye makes surveys simple. Your teams can easily create custom survey types, segment by audience, automate survey requests based on pre-defined triggers, and send them all through text, email, or messaging apps.

CUSTOMIZE AND AUTOMATE
EXPERIENCE SCORE

Normalize your feedback

Multi-touch, omnichannel, and normalized, Experience Score is the all-in-one metric for capturing VoC and measuring customer experience. Turn surveys, text, chat, and more into signals to inform how you reach your customers.

EXPERIENCE SCORE

Send surveys like no other

Icon List Plus

Surveys + Reviews and Referrals

End your surveys with a Review request for improved online reputation or send referral requests to each respondant in a single click.

Icon Inbox

Text Message Surveys

Convenient for your customer, more powerful for your business. Text Surveys boost response rates and give you in-the-moment feedback.

Bring it all together

Birdeye Surveys provides the in-the-moment insights you need to delight your customers. Our Experience Marketing Platform provides the rest of the tools — helping you attract new leads using happy customers and amplify your growth, automatically.

Flywheel With Payments
“Customer experience is paramount for all our employees. These surveys help us tweak our strategic plan. Without Birdeye, there was no way to act on feedback.”

Ericka Smith

Vice President-Marketing, Waterstone Mortgage

Ericka Smith, Vice President-Marketing, Waterstone Mortgage

The highest-rated experience management software

Birdeye Surveys is top rated by real customers.

Leader Winter 2022
4.9
2,263 reviews
4.7
446 reviews

Resources

Powerful alone. Unstoppable together.

Birdeye is the only comprehensive platform for customer experience that offers a range of products that scale with your business. Check out our other products that work well with Surveys.

Messaging

The all-in-one messaging platform to run your business.

Referrals

Create custom referral and loyalty programs to turn your happiest customers into your newest stream of revenue.

Start growing with Birdeye today

See why 90,000 businesses choose Birdeye.

WATCH DEMOBOOK A TIME