Better your business with customer feedback
Measure, analyze, and act on customer feedback
Create, customize, and send surveys that get a response, not an eye roll. Make it effortless for customers to respond.
Powered by AI
Use AI-driven analysis to understand feedback and find ways to improve customer experiences.
Send survey requests on auto-pilot and quickly act on feedback to resolve issues, improve reputation, and drive revenue.
Send requests on autopilot
Reach your audience anytime, anywhere. With our automated survey campaigns, you’ll get the feedback you need without any extra effort.
Drive growth with data
Use AI to get survey summaries and to easily analyze your response data. Learn what your customers love — and where they think your business could improve.
Birdeye outranks the competition
Demo Birdeye Surveys and outrank yours.
Birdeye customers get results
Switching to text-based surveys instantly improved our results. Within 6 weeks, we saw a 20-point increase in our NPS.”
These surveys help us tweak our strategic plan. Without Birdeye, there was no way to act on feedback.”
Birdeye provides intelligible insights to our teams so they can slice and dice survey and user-submitted review data based on our custom location hierarchy and actively ensure clients continue to bring their pets to THRIVE.
Meet the all-in-one platform to drive customer acquisition and retention
Put your business at the top of search with a stellar online reputation and local SEO.
Connect & convert
Message customers from anywhere, stand out on social, and collect payments faster.
Products that pair with Surveys
Birdeye is the only customer experience platform with a range of products built to scale your business.
Generate, monitor, manage, and share reviews across 200+ sites.
Grow sales with referrals from happy customers.
Create tickets to quickly resolve negative survey feedback.
How Hughston Clinic drives exceptional patient experience using feedback.Read moreRead more
Birdeye Surveys - Customer Sentiment in a Snap
Birdeye Surveys puts your finger on the pulse of customer sentiment. Start sending effective customer surveys in minutes using 2-way text messages, email, video, or chat.Watch now
Frequently Asked Questions
What is a surveys tool?Click to open
Which survey tool is best?Click to open
Birdeye Surveys is the most comprehensive survey tool in the market. It allows you to:
- Build, automate, distribute, and track even the most detailed surveys.
- Ask a range of question types like multiple-choice, NPS, matrix ranking, rating, free text, and more.
- Trigger survey requests to automatically go out after a purchase, an appointment, and more..
- Distribute surveys on high-response channels like text and social messaging.
- Track performance and results with AI-powered Insights for every response.
- Add a review request at the end of every survey to improve your brand rating
Why would you use a survey?Click to open
You would use surveys to collect valuable information from your target market to help inform your business strategy, improve your products or services, and offer better customer experience. Surveys help you understand what your business is doing well and what it needs to improve on. Some of the ways you would use surveys are to:
- Gather market feedback on your brand
- Understand and monitor customer satisfaction levels
- Get valuable market insights
- Collect detailed information on your customers’ profiles
- Get consumer feedback on a product or service
Where can I share Birdeye Surveys?Click to open
Does Birdeye Surveys have an API for integrations?Click to open
Does Birdeye Surveys have detailed reports and analytics?Click to open
Yes, with Birdeye Surveys, you can get detailed business insights from Athena, our AI-based engine. Our reports and analytics let you view a number of stats which can be filtered by channel, location, response date, status, and question.
- View stats on how many have received and responded to your surveys
- View reports based on responses over a period of time - to measure customer experience and satisfaction over time
- Easily analyze open text questions and see common topics by keyword and count
- View data in a visual chart or table format with count and percentage for every response