Survey Software

Measure, analyze, and act on customer feedback

Collect feedback, analyze data, and grow revenue with simple, scalable surveys.

Star Reviews
Google Reviews
G2 Reviews
Capterra Reviews
Modern payments for modern businesses

Measure, analyze, and act on customer feedback

Surveys, simplified

Create, customize, and send surveys that get a response, not an eye roll. Make it effortless for customers to respond.

Powered by AI

Use AI-driven analysis to understand feedback and find ways to improve customer experiences.


Send survey requests on auto-pilot and quickly act on feedback to resolve issues, improve reputation, and drive revenue.

Survey Builder

Create surveys in seconds

Create, test, and modify surveys in just a few clicks. No coding or special skills required.

More about Survey Builder
Create surveys in seconds
Pulse Surveys

Increase response rates with text surveys

Use text-based survey requests to boost open rates and receive instant responses.

More about Survey Builder
Improve open rates
Survey Campaigns

Trigger surveys automatically

Reach your audience anytime, anywhere. With our automated survey campaigns, you’ll get the feedback you need without any extra effort.

More about Survey Campaigns
Send requests on autopilot
Issue Resolution

Act on feedback instantly

Use survey data to make things right with unsatisfied customers or request referrals from your biggest fans.

More about Survey Campaigns
Act on feedback instantly

Drive growth with data

Use AI to get survey summaries and to easily analyze your response data. Learn what your customers love — and where they think your business could improve.

More about Survey Reporting
Drive growth with data

Birdeye outranks the competition

Demo Birdeye Surveys and outrank yours.

Birdeye Review Star ratingBased on 7,000+ reviews on
Google logoCapterra Logo

Birdeye customers get results

Surveys Smile Rbands Logo
Jody Martin

Switching to text-based surveys instantly improved our results. Within 6 weeks, we saw a 20-point increase in our NPS.”

Jody MartinCMO, Smile Brands Inc.
Surveys Waterstone Mortg Logo
Ericka Smith

These surveys help us tweak our strategic plan. Without Birdeye, there was no way to act on feedback.”

Ericka SmithVice President-Marketing, Waterstone Mortgage
Surveys Thrive Affordable Vet Logo
Benjamin Trotter

Birdeye provides intelligible insights to our teams so they can slice and dice survey and user-submitted review data based on our custom location hierarchy and actively ensure clients continue to bring their pets to THRIVE.

Benjamin Trotter VP Marketing at THRIVE Affordable Vet Care

Frequently Asked Questions

Expand allCollapse all

What is a surveys tool?Click to open

A survey tool enables marketers to easily build and customize multiple surveys with a variety of question formats like multiple-choice, ratings, matrices, among others. It then allows you to distribute these surveys via multiple channels to collect responses from prospects, customers, and employees.

Which survey tool is best?Click to open

Birdeye Surveys is the most comprehensive survey tool in the market. It allows you to:

  • Build, automate, distribute, and track even the most detailed surveys.
  • Ask a range of question types like multiple-choice, NPS, matrix ranking, rating, free text, and more.
  • Trigger survey requests to automatically go out after a purchase, an appointment, and more..
  • Distribute surveys on high-response channels like text and social messaging.
  • Track performance and results with AI-powered Insights for every response.
  • Add a review request at the end of every survey to improve your brand rating

Why would you use a survey?Click to open

You would use surveys to collect valuable information from your target market to help inform your business strategy, improve your products or services, and offer better customer experience. Surveys help you understand what your business is doing well and what it needs to improve on. Some of the ways you would use surveys are to:

  • Gather market feedback on your brand
  • Understand and monitor customer satisfaction levels
  • Get valuable market insights
  • Collect detailed information on your customers’ profiles
  • Get consumer feedback on a product or service

Where can I share Birdeye Surveys?Click to open

You can send Birdeye Surveys via text, email, social media messaging, or webchat. You can also embed it on your website so it is easy for visitors to share their feedback without opening a new window.

Does Birdeye Surveys have an API for integrations?Click to open

Yes, you can seamlessly connect your legacy and cloud-based systems with Birdeye’s 3,000+ out-of-the-box integrations to instantly send survey requests to the right customers.

Does Birdeye Surveys have detailed reports and analytics?Click to open

Yes, with Birdeye Surveys, you can get detailed business insights from Athena, our AI-based engine. Our reports and analytics let you view a number of stats which can be filtered by channel, location, response date, status, and question.

  • View stats on how many have received and responded to your surveys
  • View reports based on responses over a period of time - to measure customer experience and satisfaction over time
  • Easily analyze open text questions and see common topics by keyword and count
  • View data in a visual chart or table format with count and percentage for every response

Is Birdeye Surveys HIPAA compliant?Click to open

Yes, Birdeye Surveys is end-to-end encrypted to protect customer responses. Click here for the HIPAA Birdeye Agreement.


Icon Resources Casestudy

Hughston Clinic

Start growing with Birdeye today

Get a firsthand look at the capabilities of the all-in-one Birdeye Platform

Watch demoSee Pricing
Start growing with Birdeye today