Act on Insights
Turn feedback into improved experiences
to delight your customers
Send surveys via text
Get more responses and data with frictionless text message surveys
Add reviews or referrals
Attract new customers with post-survey interactions
Send surveys that get a response, not an eye roll. Convenient and conversational, Pulse Surveys give you the ability to collect feedback and listen to VoC via text message — boosting response rates and providing real time insight.
What to do with all your newfound customer sentiment
data? Have Athena AI make it organized and
actionable. Identify areas for improvement, stack rank
your locations, and turn negative feedback into
opportunities for growth with support tickets
automatically pushed to the right people.
Switching to text-based Surveys instantly
improved our results. Within 6 weeks, we
saw a 20-point increase in our NPS.
Birdeye Surveys is perfectly suited for the next
generation of marketing. Because we go a step further,
giving you the option to add referral and review
requests at the end of every survey. Get Increased
review volume, a boosted online reputation, and a
steady flow of qualified leads — all driven by your
Birdeye makes surveys simple. Your teams can easily create custom survey types, segment by audience, automate survey requests based on pre-defined triggers, and send them all through text, email, or messaging apps.
Multi-touch, omnichannel, and normalized, Experience
Score is the all-in-one metric for capturing VoC and
measuring customer experience. Turn surveys, text,
chat, and more into signals to inform how you reach
The Experience Marketing Platform
Birdeye Surveys provides the in-the-moment insights you need to delight your customers.
Our Experience Marketing Platform provides the rest of the tools — helping you attract new leads using happy
customers and amplify your growth, automatically.
Customer experience is paramount for all
our employees. These surveys help us tweak
our strategic plan. Without Birdeye, there
was no way to act on feedback.
Birdeye is the only comprehensive platform for customer experience that offers a range of products that scale with your business. Check out our other products that work well with Surveys.