Simple and effective customer surveys

Turn customer feedback from every channel
into growth for your organization.

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The highest-rated Survey product

Birdeye Surveys is top rated by real customers and their reviews,
ahead of Google Forms and SurveyMonkey.

Leader Winter 2021

Momentum Leader Winter 2021

Best Results Winter 2021

Best Usability Winter 2021

Best Relationship Winter 2021

REAL-TIME FEEDBACK

Measure customer experience

Make better business decisions by collecting feedback on products, services, and overall experience.

Measure Customer Experience
PULSE SURVEYS

Double your survey response rates

Reach your customers on their phones:
turn your surveys into text conversations
with Robin Automation.

Double Your Survey Response Rates
Survey Insights

Analyze all survey responses in a snap

Birdeye’s Athena AI engine turns huge volumes of survey feedback into actionable insights in a flash.

Understand Survey Responses
CHAT AND TEXT

Interact with survey responders

Follow up with survey respondents using 2-way text messages, email, video, or chat conversations.

Interact With Survey Responders
TICKETING

Create tickets to follow
up

Instantly alert your team on survey responses, and
resolve customer issues promptly.

More on ticketing
Create Tickets To Follow Up
REVIEWS

Get new reviews

Automatically add review requests
to all your surveys.

More on reviews
Get New Reviews
Everything you need to run simple and
effective customer satisfaction surveys.
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Out-of-the-box surveysIndustry-standard NPS / CSAT surveys
are pre-loaded to get you started in
minutes.
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Survey builderBuild your perfect survey with a wide
choice of question types, advanced
display logic, and intuitive UI.
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On-the-fly customizationCustomize the questions to ask, based
on user responses to previous
questions.
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Run multiple surveysGauge satisfaction at multiple
customer touchpoints.
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Send surveys every waySend surveys to customers in multiple
ways - via email, text, social media and
your website.
Custom Reporting
Reporting and InsightsAutomatic reports, sentiment analysis,
and actionable insights which can be
sliced and diced by time, by location
and much more.
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Powerful alone. Unstoppable together.

Birdeye is the only comprehensive platform for customer experience that offers a range of products that scale
with your business. Check out our other products that work well with Surveys.

Interactions

Respond faster and with confidence using the messaging platform designed to help you connect with customers.

Learn more
Reviews

The all-in-one customer reviews software to help you get more reviews and boost customer happiness.

Learn more
Start growing with Birdeye today