BirdEye Surveys is top rated by real customers and their reviews,
ahead of Google Forms and Survey Monkey.
Make better business decisions with real-time feedback on products, services, and overall experience, wiring your entire organization
around customer insights.
Create surveys for customer experience, employee experience, product experience,
Engage each customer at the right time
with NPS or CSAT surveys. Collect feedback
across the customer journey via email,
websites, SMS, and more.
Create, test and modify multiple surveys
in just a few clicks, no coding required.
Design surveys as short as the modern customer's attention span. Create mobile-optimized ‘pick-one' surveys that make capturing feedback quick and easy for everyone.
Slice and dice responses however you like: by question, over time, or by location to identify sentiment trends with advanced survey reporting and custom dashboards.
Meet your customers where they are. Send
surveys via email, SMS and social media in
Text survey requests to your customers while chatting with them in Inbox. Reach them when they’re already actively engaged. Easily access all default and custom templates with one click.More on inbox
Manage customer issues quickly with
role-based survey response alerts for different
locations and teams.
Athena, BirdEye's intuitive Natural Language Processing (NLP) engine, turns open-ended survey responses into actionable insights so you can identify key drivers of customer happiness and take action to improve customer experience.