Best Customer Survey Software
Send surveys that drive happiness and growth at scale
Send custom, low-friction, automated surveys. Use AI to uncover trends and learnings about your audience. Bring it all together to continually evolve your customer experience.
Act on Insights
Turn feedback into improved experiences to delight your customers
Send surveys via text
Get more responses and data with frictionless text message surveys
Add reviews or referrals
Attract new customers with post-survey interactions
Make it conversational
Send surveys that get a response, not an eye roll. Convenient and conversational, Pulse Surveys give you the ability to collect feedback and listen to VoC via text message — boosting response rates and providing real time insight.
Hard data. Easy learnings.
What to do with all your newfound customer sentiment data? Have Athena AI make it organized and actionable. Identify areas for improvement, stack rank your locations, and turn negative feedback into opportunities for growth with support tickets automatically pushed to the right people.
“Switching to text-based surveys instantly improved our results. Within 6 weeks, we saw a 20-point increase in our nps.”
Jody Martin
CMO, Smile Brands Inc.
Transform responses into reviews and referrals
Birdeye Surveys is perfectly suited for the next generation of marketing. Because we go a step further, giving you the option to add referral and review requests at the end of every survey. Get Increased review volume, a boosted online reputation, and a steady flow of qualified leads — all driven by your happy customers.
Survey in seconds, not days
Birdeye makes surveys simple. Your teams can easily create custom survey types, segment by audience, automate survey requests based on pre-defined triggers, and send them all through text, email, or messaging apps.
Normalize your feedback
Multi-touch, omnichannel, and normalized, Experience Score is the all-in-one metric for capturing VoC and measuring customer experience. Turn surveys, text, chat, and more into signals to inform how you reach your customers.
Send surveys like no other
Surveys + Reviews and Referrals
End your surveys with a Review request for improved online reputation or send referral requests to each respondant in a single click.
Text Message Surveys
Convenient for your customer, more powerful for your business. Text Surveys boost response rates and give you in-the-moment feedback.
Bring it all together
Birdeye Surveys provides the in-the-moment insights you need to delight your customers. Our Experience Marketing Platform provides the rest of the tools — helping you attract new leads using happy customers and amplify your growth, automatically.
“Customer experience is paramount for all our employees. These surveys help us tweak our strategic plan. Without Birdeye, there was no way to act on feedback.”
Ericka Smith
Vice President-Marketing, Waterstone Mortgage
The highest-rated experience management software
Birdeye Surveys is top rated by real customers.
Resources
David’s Bridal
How David’s Bridal creates exceptional omnichannel experiences with Birdeye.
Read more
Birdeye Surveys - Customer Sentiment in a Snap
Birdeye Surveys puts your finger on the pulse of customer sentiment. Start sending effective customer surveys in minutes using 2-way text messages, email, video, or chat.
Watch now
The 2021 online survey survival guide
In this guide, we’ll discuss how managers can quickly identify unhappy customers, take action, and deliver value throughout the customer lifecycle.
Download now
Powerful alone. Unstoppable together.
Birdeye is the only comprehensive platform for customer experience that offers a range of products that scale with your business. Check out our other products that work well with Surveys.
Referrals
Create custom referral and loyalty programs to turn your happiest customers into your newest stream of revenue.