Act on Insights

Turn feedback into improved experiences
to delight your customers

Send surveys via text

Get more responses and data with frictionless text message surveys

Add reviews or referrals

Attract new customers with post-survey interactions

Text Message Surveys

Make it
conversational

Send surveys that get a response, not an eye roll. Convenient and conversational, Pulse Surveys give you the ability to collect feedback and listen to VoC via text message — boosting response rates and providing real time insight.

AI-Powered Insights

Hard data.
Easy learnings.

What to do with all your newfound customer sentiment
data? Have Athena AI make it organized and
actionable. Identify areas for improvement, stack rank
your locations, and turn negative feedback into
opportunities for growth with support tickets
automatically pushed to the right people.

Switching to text-based Surveys instantly
improved our results. Within 6 weeks, we
saw a 20-point increase in our NPS.

JODY MARTINCMOSmile Brands Inc.
Jody Martin
Post-survey interactions

Transform responses
into reviews and
referrals

Birdeye Surveys is perfectly suited for the next
generation of marketing. Because we go a step further,
giving you the option to add referral and review
requests at the end of every survey. Get Increased
review volume, a boosted online reputation, and a
steady flow of qualified leads — all driven by your
happy customers.

Customize And Automate

Survey in seconds,
not days

Birdeye makes surveys simple. Your teams can easily create custom survey types, segment by audience, automate survey requests based on pre-defined triggers, and send them all through text, email, or messaging apps.

Experience Score

Normalize your
feedback

Multi-touch, omnichannel, and normalized, Experience
Score is the all-in-one metric for capturing VoC and
measuring customer experience. Turn surveys, text,
chat, and more into signals to inform how you reach
your customers.

Send surveys like no other
Icon List Plus
Surveys + Reviews and Referrals
End your surveys with a Review request for improved online reputation or send referral requests to each respondant in a single click.
Icon Inbox
Text Message Surveys
Convenient for your customer, more powerful for your business. Text Surveys boost response rates and give you in-the-moment feedback.

The Experience Marketing Platform

Bring it all together

Birdeye Surveys provides the in-the-moment insights you need to delight your customers.
Our Experience Marketing Platform provides the rest of the tools — helping you attract new leads using happy
customers and amplify your growth, automatically.

This is Experience Marketing

Flywheel

Customer experience is paramount for all
our employees. These surveys help us tweak
our strategic plan. Without Birdeye, there
was no way to act on feedback.

ERICKA SMITHVice President - MarketingWaterstone Mortgage
Ericka Smith
THE HIGHEST-RATED EXPERIENCE MANAGEMENT SOFTWARE
Birdeye Surveys is top rated by real customers.
G2 Leader Winter 2021
G2 Momentum Leader Winter 2021
G2 Best Results Winter 2021
G2 Best Usability Winter 2021
G2 Best Relationship Winter 2021

Powerful alone.
Unstoppable together.

Birdeye is the only comprehensive platform for customer experience that offers a range of products that scale with your business. Check out our other products that work well with Surveys.

Messaging

The all-in-one messaging platform
to run your business.

Learn more
Referrals

Create custom referral and loyalty programs to turn your happiest customers into your newest stream of revenue.

Learn more
Explore a better way to grow

See why Birdeye is the #1 rated Experience Marketing Platform and
the choice of forward-thinking businesses.