CX and ORM Reporting Software
Visualize your entire customer experience
Create a superior reputation
Make smarter decisions, faster with real-time reports and insights on your online presence and reputation.
Hold all locations to a high standard
Track location-level performance and share relevant insights to ensure consistent experiences.
Delight every customer, every time
Use data-driven insights to enhance customer experience and exceed expectations.
Uncover learnings throughout your entire customer experience
Birdeye Reports provide comprehensive and easily digestible insights across locations and customer touch points.
Gain insights across your entire customer journey and at every interaction — and digest it all with easy-to-understand reports.
Replace spreadsheets with visual data reports in your preferred format and build custom dashboards based on role or use case.
Empower your teams with personalized reports and dashboards that turn huge amounts of data into achievable goals and actionable next steps.
Track the metrics that matter
Monitor key performance metrics, track your CX teams’ progress, and keep all your locations in check with easy-to-build, drag-and-drop dashboards.
Visualize data anyway you want
Simplify complex data by using your preferred chart and table options or by keying in on the data elements you want to focus on.
Slice and dice your CX data
Use report filters to key in on specific insights at the brand, location, channel, and customer level.
Compare performance across locations
Compare performance between locations or time periods to track progress and quickly identify opportunities to improve.
Track performance trends over time
With real time and historical data, you get the best of both worlds — continuous measurements that keep you up to date and an ability to understand past, present, and emerging trends.
Share reports with ease
Ensure consistent performance across locations and keep execs informed with shareable reports and dashboards across the spectrum of customer experience.
Get the insights you need to make the most out of your marketing initiatives
Local SEO analytics
Deep dive into the data and identify what’s working and what’s preventing you from ranking #1 on Google
Dive deep into the performance of your reputation management initiatives across locations.
Monitor the performance of your listings across locations, see what’s attracting customers to your profiles, and areas that need work.
Social media analytics
Measure and optimize your social performance across locations and channels.
Customer experience analytics
Get real-time insights to convert and delight your customers and retain them for life.
Track and maximize conversions over text.
Easily understand the customer sentiment in your survey data.
Monitor open issues and close them quickly and effectively.
Birdeye outranks the competition
Meet the all-in-one platform to drive customer acquisition and retention
Put your business at the top of search with a stellar online reputation and local SEO.
Connect & convert
Message customers from anywhere, stand out on social, and collect payments faster.
Frequently Asked Questions
What type of reports are included within Birdeye Reports?Click to open
Birdeye Reports comes with reports and analytics that cover the entire customer journey from search to sold. You will find comprehensive reports for Reviews, Listings, Inbox, Social, Surveys, and Ticketing.
How often are the reports updated with the latest data?Click to open
The data within all Birdeye reports is updated in real-time. You’ll have the latest data every time you refresh your screen.
What review sites do Birdeye Reports pull information from?Click to open
Birdeye Reports pulls data from over 200 review sites including major ones such as Google, Facebook, Foursquare, and industry-specific sites like Healthgrades and TripAdvisor.
What social platforms can I track using Birdeye Reports?Click to open
You can track location-level performance on Facebook, Google, Twitter, Instagram, and LinkedIn.
How can one distribute reports easily to other team members or locations?Click to open
Birdeye reports and dashboards come with multiple options to customize, download and share the insights in the format and visualization of your choice.
What are the different customization options available within Birdeye Reports?Click to open
You can visualize the data in the chart type that works for you the best. You can easily add or remove data elements from a report if you want to focus on specific information. You can also compare the data over different time periods and locations to track and report relative progress.
How do you ensure the security and privacy of the data we use in these reports?Click to open
Birdeye Reports is backed by the same enterprise-grade security that has come to define the Birdeye platform over the years. Learn more about our security measures and policies here.